Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. Internet payments mean more purchases.

Merchant Services 269

Merchant Services Payment Services Customer Experience Consumer 269

Retail TouchPoints

JANUARY 26, 2022

Merchants in particular had to quickly shift from in-store sales to online and learn how to accept payments digitally. Given the ongoing shift in consumer shopping preferences, many of these new businesses will be digital-first companies. These can all be categorized as customer service-type chargebacks.

Merchant Services 256

Merchant Services Payment Services Shipping Accounting 256

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Consumer 259

Consumer Merchant Services Payment Services Drop-Shipping 259

Retail TouchPoints

MAY 21, 2021

The adoption of subscription-based services and digital goods purchases were on the rise well before COVID-19 hit. consumer now pays for four different video streaming subscriptions. There are subscription shopping services now available too. Consumers grow to rely on their subscription service providers.

Merchant Services 274

Merchant Services Drop-Shipping Shipping Consumer 274

Retail TouchPoints

NOVEMBER 1, 2023

Just in the time for the holiday shopping season, Google is debuting new features to help merchants capture consumers’ attention in search results, including a small business “tag,” generative AI tools for product imagery and a more detailed business information module in search results. The tools will be available first to U.S.

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Merchant Services Advertising Shipping Shopping 226

Retail TouchPoints

MARCH 28, 2022

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Our pilot with the innovative return platform reinforced the value simplified, in-person returns offer consumers and retailers alike,” said Kecia Steelman, COO of Ulta Beauty in a statement. “We’re

Merchant Services 212

Merchant Services Returns Drop-Shipping Checkout 212

Retail TouchPoints

FEBRUARY 3, 2023

Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. The current economic environment has driven consumers to be more budget conscious and price sensitive as inflation pushes up the cost of living and products’ prices.

Merchant Services 239

Merchant Services Payment Services Marketing Drop-Shipping 239

Small Biz Trends

JULY 18, 2021

Online consumer purchases are increasing, and this means more shipping. And according to the latest research from ShipStation, more consumers are demanding shipping transparency from retail businesses. Consumers Demanding Shipping Transparency. So, what is a retailer to do? Offering More Options.

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Shipping Consumer Merchant Services Checkout 143

Retail TouchPoints

APRIL 18, 2023

Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds. As shopping journeys become increasingly complex, it’s harder for brands to put themselves in front of their consumers at exactly the right moment. Shopping is everywhere.

Merchant Services 249

Merchant Services Payment Services Social Commerce Returns 249

Retail TouchPoints

SEPTEMBER 12, 2023

Photo courtesy of TikTok Shop While the ecommerce functionality has been available to at least some users since late last year, today marks the service’s debut to the wider TikTok community, and to say that both consumers and brands have been eagerly anticipating this development might be an understatement. Digital Service (USDS).

Merchant Services 245

Merchant Services Payment Services Shopping Checkout 245

Retail TouchPoints

AUGUST 8, 2022

There’s no question that strategic promotions and discounts motivate consumers to buy a product. There are numerous types of enrollment incentives, but the most common are discounts, free shipping and a gift with purchase. As a result, consumers save money when they subscribe to multiple products.

Promotions 237

Promotions Merchant Services Shipping Consumer 237

Retail TouchPoints

SEPTEMBER 2, 2022

However, experts note that in times of economic volatility and fast-changing consumer behaviors, brands need to think strategically about their path to global growth. They also can look at marketplaces, and even the resale market, to gauge demand and determine whether they can successfully capitalize on consumer needs.

Merchant Services 289

Merchant Services Marketing Customer Experience Consumer 289

Retail TouchPoints

JULY 15, 2020

When retail historians compile the definitive chronicle of this era, they will recall something remarkable: as merchants across the nation responded to the COVID-19 outbreak by shifting more operations online, two years’ worth of e-Commerce growth got crammed into two weeks. How to explain that paradox? Curbside Pickup/BOPIS Fraud.

Merchant Services 249

Merchant Services Payment Services Shipping Fulfillment 249

Retail TouchPoints

MAY 2, 2023

There are hefty fees for merchants when it comes to returns — shipping is costly and restocking takes time and money, which can take a toll on any business. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy. Freight Frustration Customers are also feeling the shift in the economy.

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Customer Retention Returns Merchant Services Shipping 246

Retail TouchPoints

AUGUST 7, 2023

After several years of declines and a host of executive switch-ups (particularly in the CEO role), Wish began a major overhaul of its business (still underway) and launched a marketing blitz to “reintroduce” itself to consumers in August 2022. The trade-off is long shipping times, another thing Wish is working hard to improve.

Merchant Services 213

Merchant Services Drop-Shipping Shipping Payment Services 213

Retail TouchPoints

SEPTEMBER 3, 2020

In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Returns is just one example.” .

Returns 329

Returns Merchant Services Department Stores Shipping 329

Inside Retail

MARCH 24, 2024

ShipStation, a global leading provider of shipping software solutions, has announced its continued investment in the Australian market. These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

Retail TouchPoints

DECEMBER 7, 2023

ContextLogic , the parent company of discount shopping app Wish , has launched a new third-party logistics service for non-Wish merchants called WishPost Smart Parcel. The move represents a new tack for Wish, which for several years has been trying to draw consumers back following significant declines in users.

Merchant Services 240

Merchant Services Shipping Consumer Shopping 240

Inside Retail

MAY 10, 2022

Shipping strategy has a direct impact on consumer satisfaction, and for many buyers the decision to purchase again is directly correlated with the shipping experience. Critically, 70 per cent of consumers say that poor delivery experience negatively impacts the impression of the retailer, rather than the carrier.

Shipping 130

Shipping Merchant Services Returns Customer Experience 130

Retail TouchPoints

AUGUST 13, 2021

Now, at BigCommerce, she helps merchants grow via integrations to channels such as Google, Facebook, Amazon, eBay and Walmart , a task she says is “like walking among giants.”. As data privacy increases, it becomes more and more challenging to get data about [consumers] from other places.

Merchant Services 293

Merchant Services Payment Services Fulfillment Advertising 293

Retail TouchPoints

JULY 12, 2021

It’s no secret that technology has radically changed buying behaviors for nearly every consumer out there, making the migration to ecommerce critical for retailers that want to remain relevant and competitive in today’s economy. Next, take a hard look at your processes: What are you currently doing today? What would you like to do?

Merchant Services 273

Merchant Services Fulfillment Shipping Inventory Management 273

Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. This is far from Klarna’s first foray beyond the world of payments. Among the new tools available to Klarna users and merchants are: Search and Compare. Shoppable Video.

Merchant Services 267

Merchant Services Shopping Drop-Shipping Consumer 267

Inside Retail

JUNE 12, 2024

Speaking to merchants in Australia, it’s clear that the retail landscape is more competitive than ever, intensified by the influx of global e-commerce players and price-conscious consumers. This also allowed it to offer ship-to-customer services to sell items that were available online but not held in store.

Merchant Services 264

Merchant Services Payment Services Customer Experience Outdoor 264

Retail TouchPoints

MARCH 3, 2022

ecommerce merchants pulled in $10.8 That includes frictionless payments and checkout and fast shipping options. This is where merchants’ needs can collide with one of the potential downsides of flash sales: fraud. However, flash sales can provide cover for fraudsters in a few ways that merchants need to be aware of.

Merchant Services 230

Merchant Services Drop-Shipping Payment Services Shipping 230

Retail TouchPoints

OCTOBER 24, 2024

The pandemic really accelerated all of these numerous platforms where people can create and share content, [so that now] a consumer can come in at any point in time and easily buy in that second,” said Kaisy O’Reilly, Chief Marketing Officer at Stuart Weitzman during the IAB Connected Commerce Summit.

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Merchant Services Payment Services Checkout Shipping 217

Retail TouchPoints

DECEMBER 30, 2021

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Consumers in every age bracket are in fraudsters’ sights. Consumers in every age bracket are in fraudsters’ sights. The youngest group of consumers is Generation Z.

Merchant Services 267

Merchant Services Accounting Payment Services Returns 267

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns 306

Returns Drop-Shipping Merchant Services Shipping 306

Retail TouchPoints

JULY 10, 2023

The company says Quin helps shoppers make better and faster decisions throughout their online or in-store journeys — fulfilling any sophisticated shopping request — ranging from finding available product assortments or recipes that match a whole suite of health- or budget-related constraints — to general health and customer service.

Merchant Services 269

Merchant Services Customer Retention Shipping Marketing 269

Inside Retail

SEPTEMBER 11, 2023

New research from Combank shows a growing divergence between Australian consumers who say they’re comfortable and those who say they’re doing it tough, irrespective of their financial situation. We are finding that consumers are more discerning now. They’re being a lot more discerning with their discretionary dollars.

Merchant Services 289

Merchant Services Payment Services Checkout Returns 289

Retail TouchPoints

SEPTEMBER 8, 2021

Amazon: the Consumer-First Platform. Amazon has completely upleveled what a high quality ecommerce experience looks like for consumers. A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. behind Amazon.

Merchant Services 221

Merchant Services Payment Services Fulfillment Shipping 221

Retail TouchPoints

JANUARY 9, 2024

In 2020 he joined Alibaba, where he is now tasked with developing the company’s strategy and building platform-level solutions around international shipping, logistics, cross-border trade and global expansion. This will cause the channel to continue to narrow, further reducing ship traffic. and how can they prepare themselves?

Merchant Services 239

Merchant Services Shipping Fulfillment Management 239

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Media articles abound about the skyrocketing marketing dollars required to woo new consumers. And some 40% of declined shoppers will never try that site again.

Merchant Services 251

Merchant Services Returns Shipping Payment Services 251

Retail TouchPoints

SEPTEMBER 30, 2021

Happy Returns by PayPal has teamed with Staples US Retail to offer the Happy Returns in-person service, adding more than 1,000 Staples retail locations to its return service. “Staples is a destination for all things shipping, especially for small businesses and remote workers. .

Returns 232

Returns Location Merchant Services Drop-Shipping 232

Retail TouchPoints

SEPTEMBER 28, 2022

Since the beginning of the pandemic, interest in buy now, pay later (BNPL) services has grown rapidly. This service will allow U.S. BNPL is More Than a Payment Method. Needless to say, Apple needs to run a tight ship when it comes to consumer data protection — and more so now than ever with the U.S.

Merchant Services 176

Merchant Services Payment Services Consumer Shipping 176

Retail TouchPoints

OCTOBER 4, 2021

Flexible Payments Will Gain Further Ground. Flexible payments are continuing to gain steam, particularly among younger generations. A survey by Klarna found that 75% of Gen Z, 76% of millennials and 60% of Gen X are looking for more flexible payment options. Let the countdown begin….

Merchant Services 311

Merchant Services Payment Services Fulfillment Promotions 311

Inside Retail

SEPTEMBER 12, 2022

More often than not everyone is going to look at the retailer for remedy,” explains William Rich, co-founder, director and chief underwriting officer for e-commerce insurance provider Ship-Safely. When a package goes missing, consumers expect the merchant to simply replace items. So that’s when we step in.”.

Merchant Services 130

Merchant Services Shipping Checkout Consumer 130

Retail TouchPoints

SEPTEMBER 10, 2021

United Parcel Service (UPS) plans to buy Roadie , a delivery platform supporting local same-day delivery across the country. Roadie, which employs drivers using their own vehicles, can encompass shipments that aren’t compatible with UPS processes, such as perishables or items in shopping bags rather than boxes or other shipping containers.

Merchant Services 212

Merchant Services Marketing Shipping Planning 212