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Retailers can Capitalize on Growing Market by Addressing Smart Home Consumer Priorities and Concerns

Retail TouchPoints

These devices, like smart doorbells, thermostats, lighting and more, present an exciting opportunity for retailers, but understanding consumers motivations and proactively addressing potential concerns will be vital to make the most of this dynamic market.

Consumer 147
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Ron Johnson’s Enjoy Technology Files for Bankruptcy, Set to be Sold

Retail TouchPoints

The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.). Johnson co-founded Enjoy in 2014 after leaving JCPenney and currently serves as its CEO.

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What the ‘Next Normal’ in Consumer Behavior Means for the Hourly Economy

Retail TouchPoints

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 249
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Eight telcos get final warnings over consumer protection rule breaches

Inside Retail

Eight telecommunication operators have been warned by the Australian Communications and Media Authority (ACMA) after they failed to provide “adequate safeguards” to customers regarding disconnections. The post Eight telcos get final warnings over consumer protection rule breaches appeared first on Inside Retail.

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MindArc awarded on the global stage as ANZ’s first platinum tier Shopify Agency

Inside Retail

Shopifys commitment to innovation is second to none, releasing over 100 new features every six months it keeps us busy and keeps the retailers at the forefront of technology with a net result of a truly engaging retail consumer experience,” he said. MindArcs expertise goes far beyond e-commerce websites.

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Telstra fined $50m for unconscionable conduct toward Indigenous Australians

Inside Retail

In the Federal Court the business admitted to staff breaching consumer law at five of its licensed Telstra stores when they manipulated credit assessments to make customers that would fail such an assessment would instead pass, failed to properly explain potential costs and mischaracterised devices as ‘free’, when they were anything but.

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AI and the Art of Non-Linear Customer Experience

Retail TouchPoints

However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations. The first step is choosing the right AI technology that integrates seamlessly with your existing systems, whether it’s your customer relationship management platform or customer service software.