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Eight telcos get final warnings over consumer protection rule breaches

Inside Retail

Eight telecommunication operators have been warned by the Australian Communications and Media Authority (ACMA) after they failed to provide “adequate safeguards” to customers regarding disconnections. The post Eight telcos get final warnings over consumer protection rule breaches appeared first on Inside Retail.

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Optus faces legal action for alleged inappropriate sales tactics

Inside Retail

The Australian Competition and Consumer Commission (ACCC) alleges Optus sold telecommunications goods and services to about 429 customers who did not want or need the products. In some cases, Optus pursued these consumers for debts resulting from these sales.

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Ron Johnson’s Enjoy Technology Files for Bankruptcy, Set to be Sold

Retail TouchPoints

The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.). Johnson co-founded Enjoy in 2014 after leaving JCPenney and currently serves as its CEO.

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What the ‘Next Normal’ in Consumer Behavior Means for the Hourly Economy

Retail TouchPoints

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 188
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Crypto Payments Adoption in FinTech: How Do Retailers Fit in?

Retail TouchPoints

To answer customers’ demands, business leaders must find the balance between adapting services to consumers’ digitally-driven shopping behaviors and staying true to the company’s strategy. Expect the need for a crypto manager. The same applies to the futuristic role of a Crypto Manager.

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Telstra fined $50m for unconscionable conduct toward Indigenous Australians

Inside Retail

In the Federal Court the business admitted to staff breaching consumer law at five of its licensed Telstra stores when they manipulated credit assessments to make customers that would fail such an assessment would instead pass, failed to properly explain potential costs and mischaracterised devices as ‘free’, when they were anything but.

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AI and the Art of Non-Linear Customer Experience

Retail TouchPoints

However, as retail landscapes evolved and consumer demands became more sophisticated, this linear approach showed limitations. The first step is choosing the right AI technology that integrates seamlessly with your existing systems, whether it’s your customer relationship management platform or customer service software.