Retail TouchPoints

DECEMBER 3, 2024

We seek to create a customer experience inside our locations where you can touch, feel and smell the products, where there are experiences from a sensory perspective that excite consumers. If you know exactly what you want, why would you go beyond Amazon ?

Shopping 281

Shopping ATS Visual Merchandising Location 281

Retail TouchPoints

DECEMBER 18, 2024

ecommerce sales reached an impressive $1.1 trillion in 2023, accounting for 22% of total retail sales , with projections suggesting an increase to $1.9 This growth is driven by technological advancements and evolving consumer preferences alongside the emergence of new competitors responding to changing market dynamics.

Accounting 274

Accounting Point of Sale Consumer Planning 274

Retail TouchPoints

FEBRUARY 6, 2025

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020.

Kiosk 249

Kiosk Fulfillment Customer Experience Planning 249

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Consumer 284

Consumer Marketing Checkout Customer Experience 284

Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. It goes without saying that great service is important.

Finance 284

Finance Payment Services Consumer Shopping 284

Retail TouchPoints

MAY 30, 2024

Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt. Developing a feedback loop.

Checkout 284

Checkout Point of Sale Returns Kiosk 284

Inside Retail

OCTOBER 10, 2023

Here, he shares the new tech that has caught his eye, and how changing consumer behaviour is affecting the business. The average store manager or team member walks on average 25,000 steps a day – how hard-working is that? What are the major consumer trends that are on your radar, and how is Woolworths preparing for those?

Consumer 289

Consumer Supermarket Beauty and Health Management 289

Retail TouchPoints

FEBRUARY 20, 2025

Act Two is digitizing the in-store experience with services like Caper [smart carts] and FoodStorm [order management]. That was really the birth of Connected Store it was the intersection of those two insights from our retailers and from our consumers. Where we’re going is to unify the experience.

Grocer 185

Grocer Shopping Consumer Management 185

Retail Focus

DECEMBER 12, 2024

featured speakers such as Beatrice de Quinsonas Drouas, Director of Research at BPCE Solutions Immobilires; Mathieu de Mallman, Global Head of Retail and Healthcare at AXA IM ALTS; Eric Decouvelaere, Head of EMEA Urban Destinations at CBRE Investors Management; and Romain Muller, Head of Investment Management Retail at Union Investment.

Marketing 264

Marketing Fashion Retail Marketing Management 264

Retail TouchPoints

JULY 3, 2023

As consumers, we’ve learned how to adjust to and enjoy new shopping formats. We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers.

Consumer 270

Consumer Inventory Management Point of Sale Location 270

Retail TouchPoints

JULY 8, 2022

Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer. Giving consumers a positive BNPL experience includes offering high approval rates, transparent terms and attractive rates. Empower Your Customers.

Merchant Services 273

Merchant Services Payment Services Point of Sale Checkout 273

Retail Focus

FEBRUARY 6, 2025

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. When done correctly, a streamlined returns process not only fosters goodwill but also drives repeat sales.

Payment Services 147

Payment Services Returns Technical Support Promotions 147

Retail TouchPoints

SEPTEMBER 4, 2024

Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them. Case in point: one study found that a staggering 76% of consumers will stop doing business with a company after just one poor experience.

Point of Sale 293

Point of Sale Customer Experience Checkout Consumer 293

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. Device management tools have become a necessity when it comes to helping retailers secure and ensure mobile POS systems are managed in an effective and proactive fashion.

Payment Services 273

Payment Services Checkout Point of Sale Management 273

Retail TouchPoints

NOVEMBER 18, 2022

Deliveries from more than 2,000 Rite Aid stores in 16 states will be powered by the Grubhub Marketplace , making thousands of the retailer’s OTC, wellness products and snacks more accessible to consumers. Rite Aid items are now available on the Grubhub+ membership program, which offers no-fee deliveries on orders of $12 or more.

Point of Sale 284

Point of Sale Customer Experience Supermarket Management 284

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Omnichannel solutions that leverage intelligent displays, QR codes and consumer profiles can provide extreme personalization. Tractor Supply Co. The retail industry is dynamic.

Sporting Goods 261

Sporting Goods Payment Services Point of Sale Shrinkage 261

Retail TouchPoints

JUNE 12, 2020

Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible. Retail TouchPoints (RTP): What are the most important roles for facilities management as retail stores reopen?

Management 189

Management Loss Prevention ATS Store Operations 189

Inside Retail

JANUARY 13, 2025

Shopifys commitment to innovation is second to none, releasing over 100 new features every six months it keeps us busy and keeps the retailers at the forefront of technology with a net result of a truly engaging retail consumer experience,” he said. MindArcs expertise goes far beyond e-commerce websites.

Merchant Services 130

Merchant Services Telecommunications Checkout Point of Sale 130

Retail TouchPoints

JANUARY 28, 2021

The Parisian fashion house has more than 350 points of sale across more than 30 countries throughout Europe, Asia and the U.S., Territory managers have the ability to select an optimal mix of products for their territory and strategically place orders either on-site or virtually. “In in addition to its website.

Planning 251

Planning Point of Sale Location Fashion 251

Retail TouchPoints

AUGUST 18, 2022

But now, as BNPL offerings — and consumers’ understanding of them — mature, the explosive growth of the last two years is slowing. With inflation and interest rates on the rise, a more nuanced approach to BNPL is emerging, and experts say that’s a good thing for both consumers and retailers. In fact, 50% of U.S

Merchant Services 274

Merchant Services Payment Services Consumer Point of Sale 274

Retail TouchPoints

JULY 7, 2020

E-Commerce spending has grown by more than 30% , cementing consumer expectations for flexibility, choice and convenience. Burlington Stores is grappling with its January decision to cut online sales altogether and the coronavirus may be the final blow that shutters JCPenney for good. Traditionally, U.S.

Merchant Services 252

Merchant Services Payment Services Point of Sale Consumer 252

Retail TouchPoints

AUGUST 5, 2024

But a legacy point-of-sale (POS) system that lacked any kind of mobile functionality tied too many associates to cash wrap workstations — a major source of inefficiency during ongoing labor shortages in retail. The retailer also has tapped Jumpmind’s Promote application for managing deals and promotions.

Inventory Management 261

Inventory Management Point of Sale Promotions Jewelry 261

Retail TouchPoints

OCTOBER 9, 2023

These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation.

Fulfillment 301

Fulfillment Shipping Suggestive Selling Management 301

Retail TouchPoints

MARCH 7, 2025

Removing Friction Points in Multiple Types of Transactions Implementation of payment solutions is a journey that [KPMG] clients are very intentional about, said Duleep Rodrigo, U.S. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

Payment Services 134

Payment Services Fulfillment Department Stores Customer Experience 134

Retail TouchPoints

JUNE 7, 2021

Traditional retailers across the country have been playing catch-up for decades, trying to meet the changing needs of the consumer. This vast migration of consumers from brick-and-mortar stores to the digital marketplace began at least as early as Amazon opening its doors. As consumers, we are accustomed to instant results.

Fulfillment 306

Fulfillment Point of Sale Consumer Shopping 306

Retail TouchPoints

JULY 9, 2024

Sharmeelee Bala Owned by Simon Property Group and Brookfield Asset Management since late 2020 , JCPenney is actively working to retake its place as a leading department store retailer, most notably with a $1 billion turnaround plan unveiled in September 2023.

Point of Sale 274

Point of Sale Payment Services Customer Experience Department Stores 274

Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. Retailers are readying auto-shopping bots that allow consumers to enter very detailed preferences (styles, brands, materials, sizes, prices, etc.) That will happen this year.

Consumer 284

Consumer Customer Experience Checkout Shopping 284

Retail TouchPoints

AUGUST 29, 2024

What’s old is new again, but this time around the focus is squarely on the value proposition for stores and consumers instead of the distribution centre (DC). In short, where there was a benefit, there was too much cost, and where the cost was manageable there simply wasn’t enough benefit. So what’s different this time for the stores?

Customer Experience 292

Customer Experience Shipping Inventory Management Management 292

Retail TouchPoints

FEBRUARY 17, 2021

in March 2020, consumer buying behavior began shifting. In addition, as the popularity of online ordering and delivery continues to skyrocket, marketers need to rethink how they communicate with and market to consumers. In order to do this, retailers need to leverage valuable consumer data to create a more targeted marketing strategy.

Target Market 288

Target Market Marketing Kiosk Promotions 288

Retail TouchPoints

SEPTEMBER 6, 2023

Legacy FTC rules require sellers to disclose sale terms before consumers subscribe and to provide cancellation information. Businesses must now focus on improving their subscription cancellation process and investing in self-service tools for reactivating subscriptions and managing automated billing.

Merchant Services 278

Merchant Services Payment Services Consumer Customer Experience 278

Retail TouchPoints

DECEMBER 25, 2023

Consumers today expect a better in-store shopping experience from brick-and-mortar retailers, and retailers that can give it to them will continue to thrive even in the face of ever-increasing convenience from online competitors. Effectively managing inventory has never been an easy task for retailers. Costco grew revenue by 6.7%

Customer Experience 277

Customer Experience Dead-Stock Store Layout Point of Sale 277

Retail TouchPoints

JULY 10, 2024

The ability to gather information from mobile app sales, social media and points of sale may be especially helpful for understanding a brand’s relationship to the customer, and the Gen Z cohort more specifically. At the same time, these platforms also directly influence consumer perceptions.

Point of Sale 258

Point of Sale Location Consumer Customer Experience 258

Retail TouchPoints

MARCH 28, 2024

Additionally, the settlement provides funding for new programs to educate small businesses about payment acceptance options and how to best manage costs. The settlement is subject to final approval by the Eastern District Court of New York.

Merchant Services 254

Merchant Services Point of Sale Management Consumer 254

Inside Retail

SEPTEMBER 18, 2024

Specifically, we develop point of sale, merchandising, order management, CRM, sales audit and analytics solutions. As challenging as it can be to keep pace with consumer expectations, it really is an exciting time to be part of the retail industry. What makes the company different from others in the market?

Suggestive Selling 264

Suggestive Selling Clienteling Fulfillment Shipping 264

I Vend

FEBRUARY 9, 2025

The consumer electronics industry continues to grow in 2025 it is expected to reach over $977 billion. If youre in retail electronics youll know that this growth isnt without its challenges, and that managing a successful business in this sector requires intelligence, insight and the support of specialised technology solutions.

Payment Services 52

Payment Services Point of Sale Inventory Management Management 52

Retail TouchPoints

JULY 12, 2023

Then, last year, in-store sales grew faster than online sales, while ecommerce stocks took a big hit. Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. A survey from this year’s World Retail Congress suggests that the uncertain times aren’t over for the industry.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Star Miconics

JANUARY 31, 2025

If your business falls into the high-cash category, its critical that you implement an effective cash management solution, including a cash drawer that meets your needs. Explore Cash Management Solutions The Pros and Cons of Cash Cash use can have an upside for both consumers and merchants. Features to evaluate include: 1.

Merchant Services 59

Merchant Services Payment Services Management Specialty Retailers 59