Retail TouchPoints

DECEMBER 30, 2022

In the early days and now, criminals stole cardholder data from internet-connected point-of-sale (POS) systems to make their own fraudulent transactions. If a criminal wants to skim data from a consumer’s web browser they merely have to get the consumer’s browser to load and execute their own JavaScript.

Merchant Services 330

Merchant Services Payment Services Consumer Location 330

Retail TouchPoints

DECEMBER 3, 2024

We seek to create a customer experience inside our locations where you can touch, feel and smell the products, where there are experiences from a sensory perspective that excite consumers. If you know exactly what you want, why would you go beyond Amazon ?

Shopping 286

Shopping ATS Visual Merchandising Location 286

Retail TouchPoints

DECEMBER 18, 2024

ecommerce sales reached an impressive $1.1 trillion in 2023, accounting for 22% of total retail sales , with projections suggesting an increase to $1.9 This growth is driven by technological advancements and evolving consumer preferences alongside the emergence of new competitors responding to changing market dynamics.

Accounting 278

Accounting Point of Sale Consumer Planning 278

Retail TouchPoints

FEBRUARY 17, 2025

As digital commerce expands and consumers increasingly demand same-day or next-day delivery options, implementing advanced solutions like voice picking technology can transform how retail distribution centers operate. billion in revenue built a new fulfillment center of more than 650,000 square feet to support its direct-to-consumer channel.

Fulfillment 214

Fulfillment Inventory Turnover Apparel Shipping 214

Retail TouchPoints

FEBRUARY 6, 2025

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Consumer 289

Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

APRIL 25, 2025

Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Retail TouchPoints

MARCH 4, 2024

A recent study of more than 4,700 consumers from Bread Financial indicates payment choices — including retail store credit cards, bank branded credit cards and buy now, pay later (BNPL) — at checkout have become a major factor in pleasing shoppers and closing a sale. It goes without saying that great service is important.

Finance 289

Finance Payment Services Consumer Shopping 289

Retail TouchPoints

MAY 30, 2024

Fortunately, the shift toward diverse checkout options and digital receipts has fostered new touch points for retailers looking to make a memorable impact. In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt. Developing a feedback loop.

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Checkout Point of Sale Returns Kiosk 289

Inside Retail

OCTOBER 10, 2023

Here, he shares the new tech that has caught his eye, and how changing consumer behaviour is affecting the business. The average store manager or team member walks on average 25,000 steps a day – how hard-working is that? What are the major consumer trends that are on your radar, and how is Woolworths preparing for those?

Consumer 289

Consumer Supermarket Beauty and Health Management 289

Retail Focus

DECEMBER 12, 2024

featured speakers such as Beatrice de Quinsonas Drouas, Director of Research at BPCE Solutions Immobilires; Mathieu de Mallman, Global Head of Retail and Healthcare at AXA IM ALTS; Eric Decouvelaere, Head of EMEA Urban Destinations at CBRE Investors Management; and Romain Muller, Head of Investment Management Retail at Union Investment.

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Marketing Fashion Retail Marketing Management 264

Retail TouchPoints

JULY 3, 2023

As consumers, we’ve learned how to adjust to and enjoy new shopping formats. We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers.

Consumer 275

Consumer Inventory Management Point of Sale Location 275

Retail TouchPoints

JULY 8, 2022

Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer. Giving consumers a positive BNPL experience includes offering high approval rates, transparent terms and attractive rates. Empower Your Customers.

Merchant Services 277

Merchant Services Payment Services Point of Sale Checkout 277

Retail TouchPoints

FEBRUARY 20, 2025

Act Two is digitizing the in-store experience with services like Caper [smart carts] and FoodStorm [order management]. That was really the birth of Connected Store it was the intersection of those two insights from our retailers and from our consumers. Where we’re going is to unify the experience.

Grocer 191

Grocer Shopping Consumer Management 191

Retail TouchPoints

MARCH 25, 2025

The basic service that a point-of-sale (POS) device provides checking out customers is essential to any retailers functioning. What this meant was that [as far as the consumer was concerned], it was OK to be in a store and not find something that was in the catalog. Thats not the case anymore.

Merchant Services 147

Merchant Services Payment Services Point of Sale Checkout 147

Retail TouchPoints

APRIL 1, 2025

This innovative store is a great example of how a personalized shopping experience can be across in-store and online touch points, making the shoppers life that much easier at the point of sale.

Grocer 147

Grocer Checkout Point of Sale Advertising 147

Retail TouchPoints

SEPTEMBER 4, 2024

Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them. Case in point: one study found that a staggering 76% of consumers will stop doing business with a company after just one poor experience.

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Point of Sale Customer Experience Checkout Consumer 298

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. Device management tools have become a necessity when it comes to helping retailers secure and ensure mobile POS systems are managed in an effective and proactive fashion.

Payment Services 278

Payment Services Checkout Point of Sale Management 278

Retail Focus

FEBRUARY 6, 2025

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an omnichannel strategyone that unifies every customer touchpoint into a cohesive, frictionless journey. When done correctly, a streamlined returns process not only fosters goodwill but also drives repeat sales.

Payment Services 147

Payment Services Returns Technical Support Promotions 147

Inside Retail

APRIL 9, 2025

From advanced point-of-sale capabilities to omnichannel commerce and self-service solutions, Flooids technology empowers retailers to meet customer demands with speed and efficiency. Glory recognised it needed to help its retail customers meet the new consumer needs.

Checkout 130

Checkout Payment Services Kiosk Point of Sale 130

I Vend

APRIL 2, 2025

If youre an ambitious mid-sized retailer, youre probably aware of retail management software, and understand that it can be a powerful tool to help you automate and streamline your operations. You know that its more than simply a point of sale, and that it offers a comprehensive platform for managing the entire retail operation.

Management 52

Management Payment Services Inventory Management Point of Sale 52

Retail TouchPoints

NOVEMBER 18, 2022

Deliveries from more than 2,000 Rite Aid stores in 16 states will be powered by the Grubhub Marketplace , making thousands of the retailer’s OTC, wellness products and snacks more accessible to consumers. Rite Aid items are now available on the Grubhub+ membership program, which offers no-fee deliveries on orders of $12 or more.

Point of Sale 290

Point of Sale Customer Experience Supermarket Management 290

Retail TouchPoints

FEBRUARY 21, 2023

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Omnichannel solutions that leverage intelligent displays, QR codes and consumer profiles can provide extreme personalization. Tractor Supply Co. The retail industry is dynamic.

Sporting Goods 264

Sporting Goods Payment Services Point of Sale Shrinkage 264

Retail Focus

APRIL 23, 2025

Both companies are based in the United Kingdom and connect supply chain data across major retail chains and their consumer packaged goods (CPG) suppliers. Our grocery retail and food service customers will benefit from unprecedented access to real-time data to efficiently manage their supply chains, improve business outcomes and reduce waste.

Point of Sale 130

Point of Sale Finance Location Management 130

Retail TouchPoints

MARCH 30, 2023

The virtues of composable commerce and the emerging possibilities of generative AI were key themes of this year’s Connected Consumer Series , Resilient Retail: How Efficient, Effective and Engaging CX is Fueling Growth. Can you do anything to help me, or would you need to get a manager and make everyone else in line behind me angry?”

Point of Sale 298

Point of Sale Checkout Consumer Promotions 298

Retail TouchPoints

AUGUST 18, 2022

But now, as BNPL offerings — and consumers’ understanding of them — mature, the explosive growth of the last two years is slowing. With inflation and interest rates on the rise, a more nuanced approach to BNPL is emerging, and experts say that’s a good thing for both consumers and retailers. In fact, 50% of U.S

Merchant Services 278

Merchant Services Payment Services Consumer Point of Sale 278

Retail TouchPoints

JANUARY 28, 2021

The Parisian fashion house has more than 350 points of sale across more than 30 countries throughout Europe, Asia and the U.S., Territory managers have the ability to select an optimal mix of products for their territory and strategically place orders either on-site or virtually. “In in addition to its website.

Planning 254

Planning Point of Sale Location Fashion 254

Inside Retail

JANUARY 13, 2025

Shopifys commitment to innovation is second to none, releasing over 100 new features every six months it keeps us busy and keeps the retailers at the forefront of technology with a net result of a truly engaging retail consumer experience,” he said. MindArcs expertise goes far beyond e-commerce websites.

Merchant Services 130

Merchant Services Telecommunications Checkout Point of Sale 130

Retail TouchPoints

JULY 7, 2020

E-Commerce spending has grown by more than 30% , cementing consumer expectations for flexibility, choice and convenience. Burlington Stores is grappling with its January decision to cut online sales altogether and the coronavirus may be the final blow that shutters JCPenney for good. Traditionally, U.S.

Merchant Services 255

Merchant Services Payment Services Point of Sale Consumer 255

Retail TouchPoints

AUGUST 5, 2024

But a legacy point-of-sale (POS) system that lacked any kind of mobile functionality tied too many associates to cash wrap workstations — a major source of inefficiency during ongoing labor shortages in retail. The retailer also has tapped Jumpmind’s Promote application for managing deals and promotions.

Inventory Management 264

Inventory Management Point of Sale Promotions Jewelry 264

Retail TouchPoints

JUNE 7, 2021

Traditional retailers across the country have been playing catch-up for decades, trying to meet the changing needs of the consumer. This vast migration of consumers from brick-and-mortar stores to the digital marketplace began at least as early as Amazon opening its doors. As consumers, we are accustomed to instant results.

Fulfillment 311

Fulfillment Point of Sale Consumer Shopping 311

Retail TouchPoints

NOVEMBER 3, 2021

To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it. More Mobile Deployments for Store Associates and Managers Mobile solutions empower managers to get out of stores’ back offices and onto the floor.

Payment Services 363

Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

JULY 9, 2024

Sharmeelee Bala Owned by Simon Property Group and Brookfield Asset Management since late 2020 , JCPenney is actively working to retake its place as a leading department store retailer, most notably with a $1 billion turnaround plan unveiled in September 2023.

Point of Sale 279

Point of Sale Payment Services Customer Experience Department Stores 279

Retail TouchPoints

AUGUST 29, 2024

What’s old is new again, but this time around the focus is squarely on the value proposition for stores and consumers instead of the distribution centre (DC). In short, where there was a benefit, there was too much cost, and where the cost was manageable there simply wasn’t enough benefit. So what’s different this time for the stores?

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

Retail TouchPoints

FEBRUARY 17, 2021

in March 2020, consumer buying behavior began shifting. In addition, as the popularity of online ordering and delivery continues to skyrocket, marketers need to rethink how they communicate with and market to consumers. In order to do this, retailers need to leverage valuable consumer data to create a more targeted marketing strategy.

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Target Market Marketing Kiosk Promotions 292

Retail TouchPoints

SEPTEMBER 6, 2023

Legacy FTC rules require sellers to disclose sale terms before consumers subscribe and to provide cancellation information. Businesses must now focus on improving their subscription cancellation process and investing in self-service tools for reactivating subscriptions and managing automated billing.

Merchant Services 284

Merchant Services Payment Services Consumer Customer Experience 284

Retail TouchPoints

JULY 10, 2024

The ability to gather information from mobile app sales, social media and points of sale may be especially helpful for understanding a brand’s relationship to the customer, and the Gen Z cohort more specifically. At the same time, these platforms also directly influence consumer perceptions.

Point of Sale 261

Point of Sale Location Consumer Customer Experience 261