Inside Retail

APRIL 28, 2025

The Endeavour Group has announced Jayne Hrdlicka as its new managing director and CEO following the departure of Steven Donohue in March. The post Endeavour Group announces Jayne Hrdlicka as CEO and managing director appeared first on Inside Retail Australia.

Management 221

Management Location Consumer ATS 221

Retail TouchPoints

JANUARY 8, 2025

A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future. For starters, consumers appetite for digital commerce is skyrocketing. In 2020, global ecommerce sales reached $4.2

Consumer 279

Consumer Shipping Supply Chain Management Returns 279

Inside Retail

APRIL 16, 2025

Long before she took the helm as country manager of Anko Philippines, Rachel Turners retail journey began with a childhood steeped in the rhythms of customer service, from making tea for salon patrons and swapping pocket change for comics to learning the nuances of human connection from behind the counter.

Management 191

Management Fulfillment Store Operations Marketing 191

Retail Focus

FEBRUARY 24, 2025

The Fast-Moving Consumer Goods (FMCG) industry is no stranger to challenges. AI image recognition FMCG is a technology that transforms how brands manage shelves, track inventory, and understand their consumer behavior. Enhancing Shelf Management with AI Shelf management is critical for retail success.

Management 130

Management Consumer Store Layout Customer Experience 130

Retail TouchPoints

MAY 2, 2025

Soon people will have AI agents browse, select, purchase and manage on their behalf, predicted Visas Chief Product and Strategy Officer Jack Forestell in a statement. Now, with Visa Intelligent Commerce, AI agents can find, shop and buy for consumers based on their pre-selected preferences.

Payment Services 173

Payment Services Merchant Services Consumer Checkout 173

Retail Focus

MAY 6, 2025

Nestl is pleased to announce the appointment of Scott Coles as the new Managing Director for Nestl Confectionery UK & Ireland, effective 1 May 2025. His career has spanned various roles across the UK Food & Beverage business, including customer management, commercial finance, and category development.

Management 147

Management Finance Promotions Consumer 147

Inside Retail

APRIL 2, 2025

To visually see those ingredients is a really important part of the consumer journey. To be able to see it, to be able to smell it, to be able to taste all of these amazing flavours, Christelle Young, managing director of T2, told Inside Retail. Expanding the T2 experience The QVB store is also a response to shifting consumer demands.

Management 200

Management Beauty and Health Consumer Store Operations 200

Inside Retail

MAY 5, 2025

Winning on the digital shelf requires brands to shift their mindset from managing products in physical store environments to managing products in a digital ecosystem that is driven by algorithms and online reputational cues. The rise of AI-powered commerce AI will lead to one of the single biggest shifts in digital shelf management.

Consumer 130

Consumer Social Commerce Management Promotions 130

Retail TouchPoints

APRIL 4, 2025

Thats where journey management comes in. Retailers that take a journey management approach can bridge the gap between data and action, ensuring insights lead to real improvements in efficiency and customer experience and drive bottom-line results. What is Journey Management? Finally, many retailers operate in a siloed manner.

Management 147

Management Customer Experience Inventory Management Store Operations 147

Retail TouchPoints

JANUARY 24, 2025

The Modernization of Cosmetics Regulation Act (MoCRA) introduces significant regulatory changes for the cosmetics industry, aimed at enhancing consumer safety and product transparency. By understanding and implementing these standards, cosmetic manufacturers and retailers can navigate compliance effectively and strengthen consumer trust.

Consumer 297

Consumer Accounting Management Returns 297

Retail TouchPoints

NOVEMBER 14, 2024

For retailers and consumer businesses, a surge in data breaches presents difficult challenges. As a result, the retail and consumer industries have become an attractive target for cybercriminals, with research revealing that in 2023, retail and wholesale accounted for 11% of cybersecurity incidents. million last year. million and $3.48

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

JANUARY 7, 2025

Effectively managing returns fraud is crucial for controlling an organization’s costs. According to a Gartner survey, 39% of retailers identified cost management the mitigation and control of volatile or uncontrollable supply chain costs as one of the top three internal obstacles to achieving their supply chain goals and objectives.

Returns 278

Returns Fulfillment Management Finance 278

Retail TouchPoints

OCTOBER 11, 2024

Despite these evolutionary changes, humans still process images 60,000 times faster than text, and nearly 90% of information transmitted to the brain is visual , according to Lilly Hsueh, VP of Customer Success Management at digital asset management solution Cloudinary.

Management 278

Management Marketing Consumer Promotions 278

Retail TouchPoints

JANUARY 3, 2025

Given that different cannabis products can produce a wide range of effects among consumers, one of the biggest challenges facing cannabis retailers is matching the right product with the right customer.

Consumer 305

Consumer Management Store Operations Customer Experience 305

Retail Focus

MARCH 25, 2025

Inflation has an impact on nearly every aspect of the economy, including raw material costs, wages, transportation, and, ultimately, the prices consumers pay for goods and services. Rising costs and shifts in consumer behaviors have a significant impact on the retail industry.

Consumer 130

Consumer Drop-Shipping Shipping Store Layout 130

Inside Retail

APRIL 3, 2025

Global geopolitics are making Australia look like an attractive market, but retailers are continuing to grapple with huge shifts in consumer behaviour as well as technological change. These evolving consumer expectations are a key driver behind the changes happening in retail. This is what consumers crave.

Payment Services 130

Payment Services Consumer Customer Experience Fulfillment 130

Retail TouchPoints

JANUARY 6, 2025

While policymakers often champion tariffs as a mechanism to protect domestic industries, their ripple effects are far-reaching, inflating costs, disrupting supply chains and, ultimately, burdening consumers. Price-sensitive products suffered a drop in demand as consumers struggled to shoulder the rising cost of tariff-stricken goods.

Apparel 278

Apparel Consumer Payment Services Promotions 278

Retail TouchPoints

MARCH 18, 2025

These devices, like smart doorbells, thermostats, lighting and more, present an exciting opportunity for retailers, but understanding consumers motivations and proactively addressing potential concerns will be vital to make the most of this dynamic market.

Consumer 147

Consumer Marketing Telecommunications Technical Support 147

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. Consumers want to be part of an in-store experience that allows them a personalized, agile and enjoyable shopping experience in store.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

MARCH 27, 2025

Between the tariff tug-of-war, flailing markets, insanely high egg prices and general twitchiness (as one strategist put it), consumers have gotten a bit hard to nail down lately. Here’s what some of the leading minds in retail say consumers need now. One thing is clear its not AI.

Consumer 147

Consumer Sporting Goods Advertising Fast Fashion 147

Retail TouchPoints

NOVEMBER 27, 2024

But consumers are demanding in other ways, too. According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. Digital channels are alive with opportunities to dazzle consumers. But where does that leave your marketing strategies for the humble shop floor?

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JANUARY 22, 2025

Walmart Data Ventures the business unit within Walmart that harnesses the retailers vast data resources to offer insights to its suppliers is launching a new service that will allow brands to get feedback on their products via in-home tests with everyday consumers.

Consumer 287

Consumer Management Shopping ATS 287

Inside Retail

MARCH 2, 2025

Last week, consumer-activist group The Peoples Union USA called for a 24-hour buying blackout of all non-essential goods on February 28, particularly from big-box retailers like Walmart , Target and Amazon. This is not the first time consumers have used boycotts as a means of protest in the US.

Consumer 130

Consumer Planning Accounting Promotions 130

Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. This discrepancy highlights an opportunity for retailers to better connect eco-conscious consumers with relevant product details. The result?

Shopping 275

Shopping Checkout Consumer Point of Sale 275

Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

Payment Services 298

Payment Services Merchant Services Shopping Checkout 298

Retail TouchPoints

DECEMBER 24, 2024

For decades, household name brands have topped the consumer market. Theyve dominated shelf space at retailers around the world while owning consumer mindshare thanks to massive marketing budgets, established reputations and widespread recognition. All of that is changing. Have you tried their Chili Lime Tortilla Chips?)

Consumer 278

Consumer Marketing Management Shopping 278

Retail TouchPoints

JANUARY 22, 2025

This means it will either remain uncollected or improperly managed, ending up in landfill or causing toxic leakage. Linerless labels offer flexibility and simplicity in sizing, where multiple sizes can be transported and managed on one roll, reducing labor and replacements. Consumer benefits. Across the globe in 2024, 31.5%

Consumer 287

Consumer Shipping Management ATS 287

Inside Retail

FEBRUARY 27, 2025

While retailers have had their heads down trying to decipher which Generative AI technology will increase operational efficiency, it has become apparent that consumers, too, have an appetite for AI. Since the launch of Alexa in 2014 consumers have warmed up to the idea of interacting with smart appliances.

Consumer 130

Consumer Marketing Management 130

Retail TouchPoints

OCTOBER 31, 2024

David’s Bridal has introduced Adored by David’s , a resale program that will be managed by Arrive Recommerce. Ebay’s May 2024 Recommerce Report documented the growth of secondhand goods purchases, revealing that 70% of surveyed consumers planned to buy “pre-loved” items this year. “We

Finance 288

Finance Accessories Shipping Planning 288

Retail TouchPoints

OCTOBER 18, 2024

Fraud has plagued retailers for quite some time, but the issue is now getting its time in the spotlight due to the increased use of AI within the industry, as well as consumers’ general awareness of the trend. This is a more straightforward use case for AI implementation, and one that consumers have come to know and crave.

Accounting 305

Accounting Consumer Payment Services Planning 305

Retail TouchPoints

FEBRUARY 14, 2025

Indeed, 30% of consumers said they buy from online marketplaces a few times a month, while another 20% buy from them a few times a week, according to Bizrate Insights. However, 70% of consumers prefer shopping with specialized marketplaces over their mass counterparts, according to Boston Consulting Group.

Fulfillment 216

Fulfillment Shipping Advertising Management 216

Retail TouchPoints

JANUARY 9, 2025

To me this illustrates both how powerful gen AI-based solutions can be, but also the preparatory and ongoing work required to make them truly useful to both consumers and retailers. This can be a lucrative opportunity for retail brands, but I imagine there are also challenges with having to manage this influx of new channels and influencers.

Social Commerce 289

Social Commerce Consumer Promotions Shipping 289

Retail TouchPoints

JANUARY 29, 2025

John Ferdinand, who heads the anti-counterfeiting team at intellectual property (IP) management firm Marks & Clerk , said that in the European Union (EU) alone, the apparel industry loses approximately 12 billion ( $12.48 Difficult, but not impossible.

Marketing 264

Marketing Promotions Consumer Apparel 264

Retail TouchPoints

JANUARY 24, 2025

has filed for Chapter 11, citing steadily rising operating costs and changing consumer habits as the reasons for its current financial difficulties.The storied San Francisco company has operated in the city for 174 years, since founder Anton Roman opened the first store on Montgomery Street in 1855. is not going away. Restructuring Books Inc.

Planning 289

Planning Management Location Consumer 289

Inside Retail

MARCH 26, 2025

We have strong relationships with landlords, marketing agencies and industry talents, and we pride ourselves on ensuring that having a localised strategy was the most important thing for G-Star, Good Products & Co managing director, Helder Borges, told Inside Retail.

Returns 264

Returns Fashion Consumer Marketing 264

Retail TouchPoints

JANUARY 9, 2025

A Robust Portfolio of Fashion Brands With a range of offerings including formal fashion from Brooks Brothers, casual apparel for younger consumers from Aropostale, outdoor apparel and gear from Eddie Bauer and everyday fashion for the whole family from JCPenney, Catalyst Brands will boast expansive reach across multiple market and customer segments.

Apparel 290

Apparel Inventory Management Outdoor Fashion 290