Retail Focus

FEBRUARY 24, 2025

The Fast-Moving Consumer Goods (FMCG) industry is no stranger to challenges. AI image recognition FMCG is a technology that transforms how brands manage shelves, track inventory, and understand their consumer behavior. Enhancing Shelf Management with AI Shelf management is critical for retail success.

Management 130

Management Consumer Store Layout Customer Experience 130

Retail TouchPoints

JANUARY 24, 2025

The Modernization of Cosmetics Regulation Act (MoCRA) introduces significant regulatory changes for the cosmetics industry, aimed at enhancing consumer safety and product transparency. By understanding and implementing these standards, cosmetic manufacturers and retailers can navigate compliance effectively and strengthen consumer trust.

Consumer 297

Consumer Accounting Management Returns 297

Retail TouchPoints

NOVEMBER 14, 2024

For retailers and consumer businesses, a surge in data breaches presents difficult challenges. As a result, the retail and consumer industries have become an attractive target for cybercriminals, with research revealing that in 2023, retail and wholesale accounted for 11% of cybersecurity incidents. million last year. million and $3.48

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

JANUARY 7, 2025

Effectively managing returns fraud is crucial for controlling an organization’s costs. According to a Gartner survey, 39% of retailers identified cost management the mitigation and control of volatile or uncontrollable supply chain costs as one of the top three internal obstacles to achieving their supply chain goals and objectives.

Returns 278

Returns Fulfillment Management Finance 278

Retail TouchPoints

OCTOBER 11, 2024

Despite these evolutionary changes, humans still process images 60,000 times faster than text, and nearly 90% of information transmitted to the brain is visual , according to Lilly Hsueh, VP of Customer Success Management at digital asset management solution Cloudinary.

Management 278

Management Marketing Consumer Promotions 278

Retail TouchPoints

JANUARY 3, 2025

Given that different cannabis products can produce a wide range of effects among consumers, one of the biggest challenges facing cannabis retailers is matching the right product with the right customer.

Consumer 305

Consumer Management Store Operations Customer Experience 305

Inside Retail

FEBRUARY 27, 2025

While retailers have had their heads down trying to decipher which Generative AI technology will increase operational efficiency, it has become apparent that consumers, too, have an appetite for AI. Since the launch of Alexa in 2014 consumers have warmed up to the idea of interacting with smart appliances.

Consumer 130

Consumer Marketing Management 130

Retail TouchPoints

JANUARY 6, 2025

While policymakers often champion tariffs as a mechanism to protect domestic industries, their ripple effects are far-reaching, inflating costs, disrupting supply chains and, ultimately, burdening consumers. Price-sensitive products suffered a drop in demand as consumers struggled to shoulder the rising cost of tariff-stricken goods.

Apparel 278

Apparel Consumer Payment Services Promotions 278

Mike Anthony

OCTOBER 30, 2024

How to speak the shoppers language but at the same time stay consistent with the brand’s consumer messaging? And in this article I’m going to use a super case study to illustrate how to ‘speak shopper’ but at the same time keep the instore messaging consistent with consumer messaging. Our objectives are different too.

Consumer 130

Consumer Point of Sale Marketing Management 130

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. Consumers want to be part of an in-store experience that allows them a personalized, agile and enjoyable shopping experience in store.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

NOVEMBER 27, 2024

But consumers are demanding in other ways, too. According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. Digital channels are alive with opportunities to dazzle consumers. But where does that leave your marketing strategies for the humble shop floor?

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JANUARY 22, 2025

Walmart Data Ventures the business unit within Walmart that harnesses the retailers vast data resources to offer insights to its suppliers is launching a new service that will allow brands to get feedback on their products via in-home tests with everyday consumers.

Consumer 287

Consumer Management Shopping ATS 287

Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. This discrepancy highlights an opportunity for retailers to better connect eco-conscious consumers with relevant product details. The result?

Shopping 275

Shopping Checkout Consumer Point of Sale 275

Retail TouchPoints

NOVEMBER 28, 2024

Innovations like biometrics and tap-to-pay have transformed how, when and where consumers shop. How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

Payment Services 298

Payment Services Merchant Services Shopping Checkout 298

Retail TouchPoints

DECEMBER 24, 2024

For decades, household name brands have topped the consumer market. Theyve dominated shelf space at retailers around the world while owning consumer mindshare thanks to massive marketing budgets, established reputations and widespread recognition. All of that is changing. Have you tried their Chili Lime Tortilla Chips?)

Consumer 278

Consumer Marketing Management Shopping 278

Retail TouchPoints

JANUARY 22, 2025

This means it will either remain uncollected or improperly managed, ending up in landfill or causing toxic leakage. Linerless labels offer flexibility and simplicity in sizing, where multiple sizes can be transported and managed on one roll, reducing labor and replacements. Consumer benefits. Across the globe in 2024, 31.5%

Consumer 287

Consumer Shipping Management ATS 287

Retail TouchPoints

OCTOBER 31, 2024

David’s Bridal has introduced Adored by David’s , a resale program that will be managed by Arrive Recommerce. Ebay’s May 2024 Recommerce Report documented the growth of secondhand goods purchases, revealing that 70% of surveyed consumers planned to buy “pre-loved” items this year. “We

Finance 288

Finance Accessories Shipping Planning 288

Retail TouchPoints

OCTOBER 18, 2024

Fraud has plagued retailers for quite some time, but the issue is now getting its time in the spotlight due to the increased use of AI within the industry, as well as consumers’ general awareness of the trend. This is a more straightforward use case for AI implementation, and one that consumers have come to know and crave.

Accounting 305

Accounting Consumer Payment Services Planning 305

A1 Retail

NOVEMBER 27, 2024

McConnell Property has been successfully appointed as the managing agent for two of Northern Ireland’s premier retail and leisure parks, The Boulevard, Banbridge and The Junction, Antrim. The post McConnell Property Appointed as Property Managers of The Boulevard and The Junction appeared first on A1 Retail Magazine.

Management 105

Management Returns Location Planning 105

Retail TouchPoints

JANUARY 9, 2025

To me this illustrates both how powerful gen AI-based solutions can be, but also the preparatory and ongoing work required to make them truly useful to both consumers and retailers. This can be a lucrative opportunity for retail brands, but I imagine there are also challenges with having to manage this influx of new channels and influencers.

Social Commerce 289

Social Commerce Consumer Promotions Shipping 289

Retail TouchPoints

FEBRUARY 14, 2025

Indeed, 30% of consumers said they buy from online marketplaces a few times a month, while another 20% buy from them a few times a week, according to Bizrate Insights. However, 70% of consumers prefer shopping with specialized marketplaces over their mass counterparts, according to Boston Consulting Group.

Fulfillment 216

Fulfillment Shipping Advertising Management 216

Retail TouchPoints

NOVEMBER 19, 2024

As consumers furiously stock up on everything they need for under the tree and around the table, retail workers — who make up more than one quarter of the U.S. I love the holiday season,” said Eddie Quezada, the Produce Manager at a Stop & Shop in Long Island, N.Y. I just ask that the consumers be patient with us.

Department Stores 334

Department Stores Wholesale Shopping Consumer 334

Retail TouchPoints

JANUARY 30, 2025

CVS has launched a new app designed to serve as a one-stop shop for customers to do everything from managing their prescriptions and vaccinations to accessing coupons and opening locked display cases in stores. As a company, we are super focused on improving the health care experience, said Tilak Mandadi, EVP at CVS Health in a statement.

Checkout 227

Checkout Customer Experience Fulfillment Consumer 227

Retail TouchPoints

JANUARY 24, 2025

has filed for Chapter 11, citing steadily rising operating costs and changing consumer habits as the reasons for its current financial difficulties.The storied San Francisco company has operated in the city for 174 years, since founder Anton Roman opened the first store on Montgomery Street in 1855. is not going away. Restructuring Books Inc.

Planning 289

Planning Management Location Consumer 289

Retail TouchPoints

FEBRUARY 17, 2025

As digital commerce expands and consumers increasingly demand same-day or next-day delivery options, implementing advanced solutions like voice picking technology can transform how retail distribution centers operate. billion in revenue built a new fulfillment center of more than 650,000 square feet to support its direct-to-consumer channel.

Fulfillment 214

Fulfillment Inventory Turnover Apparel Shipping 214

Retail TouchPoints

DECEMBER 17, 2024

Amid all the ongoing furor around new artificial intelligence applications, when it comes to actual utility for both brands and consumers, the cream that has risen to the top appears to be AI-powered agents. This shift could eliminate the gap between research and purchase entirely, creating a more intuitive consumer journey.

Shopping 289

Shopping Merchant Services Consumer Advertising 289

A1 Retail

NOVEMBER 15, 2024

The survey of both UK consumers and retail decision makers reinforced that generic offers and incentives are not enough to win over new customers, and don’t positively impact long-term loyalty. The post Consumers now expect retailers to provide personalised offers, finds new American Express research appeared first on A1 Retail Magazine.

Merchant Services 105

Merchant Services Consumer Payment Services Management 105

Retail TouchPoints

JANUARY 9, 2025

A Robust Portfolio of Fashion Brands With a range of offerings including formal fashion from Brooks Brothers, casual apparel for younger consumers from Aropostale, outdoor apparel and gear from Eddie Bauer and everyday fashion for the whole family from JCPenney, Catalyst Brands will boast expansive reach across multiple market and customer segments.

Apparel 290

Apparel Inventory Management Outdoor Fashion 290

Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. Why automation is non-negotiable Australian consumers expect fast deliveries, error-free orders, and seamless shopping journeys. The key to thriving?

Drop-Shipping 264

Drop-Shipping Shipping Fulfillment Inventory Management 264

Inside Retail

DECEMBER 1, 2024

While the UWU’s strike is advocating for workers’ rights, it could give consumers another reason to question if a supermarket duopoly is benefitting them. According to Ritchie, Woolworths has found itself in a “toxic trifecta” if the aforementioned events are viewed from a reputation management perspective.

Supermarket 246

Supermarket Checkout Consumer Management 246

Retail TouchPoints

FEBRUARY 24, 2025

Forever 21s Twisting Tale of Bankruptcies and Sales Forever 21s intellectual property has been owned by brand management firm Authentic Brands Group since its first bankruptcy in 2019 , and a second bankruptcy would not disrupt that arrangement. If a buyer is not found, a chainwide liquidation is in the cards. In the U.S.,

Fast Fashion 278

Fast Fashion Fashion Brand Management Returns 278

Retail TouchPoints

JANUARY 23, 2025

Yes, ecommerces share of total retail sales continues to steadily expand every year, but changing consumer behaviors are also behind the increase in returns , in particular among those digital-native Gen Zers for whom ecommerce is considered not an innovation but a fundamental right. We have spent years managing our attrition down.

Returns 272

Returns Merchant Services Payment Services Drop-Shipping 272

Inside Retail

NOVEMBER 21, 2024

Earlier this year, the company quietly removed Monki’s larger sizes “due to low demand” and to cut costs, a move not well received by consumers. “The logic is what it is, but the decision is difficult to swallow for consumers,” said the news outlet. Weekday has 47 stores in 14 markets and 29 regional online stores.

Consumer 246

Consumer Planning Marketing Management 246

Inside Retail

NOVEMBER 18, 2024

The ACCC’s lawsuit against Coles and Woolworths for allegedly misleading consumers about the price of essential products has now been spun into a class action lawsuit by the Gerard Malouf and Partners law firm. The unspoken pact is clear: Give consumers what they want at a fair price, and we’ll tolerate the massive profits you rake in.”

Supermarket 246

Supermarket Promotions Consumer Accounting 246

Retail TouchPoints

NOVEMBER 1, 2024

The Significance of Employer Branding in Battling Retail Turnover The retail industry faces significant challenges in managing workforce stability, with turnover rates being reported as high as 60%. Sara Mackessy is the EVP of Talent Solutions at Atrium , the workforce management and staffing firm.

Management 276

Management Marketing Promotions Returns 276

Retail TouchPoints

FEBRUARY 24, 2025

Consumers today expect immersive, content-rich ecommerce sites, yet if a site takes longer than four seconds to load, 63% of shoppers will abandon it altogether. Catalysts plug-and-play design has helped streamline essential tasks, like cart-to-checkout integration and customer account management, which reduced development efforts.

Consumer 273

Consumer Checkout Advertising Marketing 273