Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud
Retail TouchPoints
APRIL 23, 2025
At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies. The data is generated from actual returns processed online and in-store at 60 of the top 100 U.S.
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