Overstock Teams with UPS to Tackle Home Furnishings Returns
Retail TouchPoints
NOVEMBER 8, 2022
These post-purchase performance metrics will help us evaluate the end-to-end shopping experience for our customers,” said Johnson. The new doorstep returns pilot comes as Overstock.com completes its transition into a furniture-only online retailer, after 18 months spent exiting all non-home categories.
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