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Overstock Teams with UPS to Tackle Home Furnishings Returns

Retail TouchPoints

These post-purchase performance metrics will help us evaluate the end-to-end shopping experience for our customers,” said Johnson. The new doorstep returns pilot comes as Overstock.com completes its transition into a furniture-only online retailer, after 18 months spent exiting all non-home categories.

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IKEA trials “Home Experience of Tomorrow” concept store

Retail Focus

Called the “Home Experience of Tomorrow”, the transformation includes an innovative new design and incorporates new technology, new ways to shop, and a focus on emotional and empowering customer experiences. It was created by internal and external specialists, experts in consumer behaviour, food, expansion, mega trends, and futurology.

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Holiday Sales Grew 4% to Top $994 Billion, Exceeding Expectations

Retail TouchPoints

Consumers came out to spend this holiday season and clearly underscored the solid growth in the U.S. While the shorter holiday shopping calendar likely influenced the continued trend of more online shopping, there was also a return to in-person shopping experiences and a focus on early buying, Kleinhenz added.

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IKEA Engages Home Renovators with New Quiz Experience on Pinterest

Retail TouchPoints

Created to help inspire consumers and bring the feeling of several destinations into various rooms of the home, the campaign launched May 19 and is a collaborative effort across Wavemaker, Ogilvy and Jebbit. Tapping into the platform’s 85 million+ audience of those searching for home inspiration and ways to shop, IKEA U.S.

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Sensible gifting took centre stage as consumers embraced practicality this Christmas

Retail Focus

New data from leading eCommerce provider Visualsoft saw that while overall Christmas revenue dropped by 4% compared to 2023, average order value (AOV) rose by 21%, reflecting the growing impact of thoughtful shopping and retailer incentives. Office goods saw revenue increase 35% as people look to kit out their space for homeworking.

Consumer 147
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Ikea U.S. Launches Virtual Interior Design Service for Consumers and Businesses

Retail TouchPoints

is expanding its existing slate of design tools and services with the debut of an Interior Design Service, offering consumers and businesses the chance to connect virtually with an interior design expert to help develop any space. In true Ikea form, the service is priced affordably, starting at $99 for consumers and $299 for businesses.

Consumer 214
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Julian Charles Brings Luxury Home Furnishings to Norwich’s Castle Quarter

365 Retail

The retailer, known for its selection of quality bedding, curtains, and home décor, has opened a new 1,800 sq ft store. Julian Charles, with a history dating back to 1947, has established itself as a significant player in the home furnishing sector with over 70 outlets across the UK.