Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Checking inventory in a local store but not placing an order?

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Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Want to find out more about how retailers are meeting omnichannel and fulfillment challenges?

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Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. But just because we’re not yet stepping into transporters to beam us where we want to go doesn’t mean technology has no role to play in cutting fulfillment costs.

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Fulfillment Shipping Supply Chain Management Consumer 278

Retail TouchPoints

FEBRUARY 6, 2025

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. First Step: Expanding the Online Offering Part of the reason for that low number was the fact that the companys website only featured a subset of products and minimal fulfillment capabilities.

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Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

DECEMBER 19, 2023

13 that has affected its ability to fulfill orders on time — a major challenge at any time, but one that’s particularly fraught so close to the Christmas holidays. detected a data breach on Dec. 15 filing with the Securities and Exchange Commission (SEC). 15 filing with the Securities and Exchange Commission (SEC).

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Fulfillment Wholesale Consumer Store Operations 264

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment.

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Fulfillment Customer Experience Shopping Promotions 255

Retail TouchPoints

SEPTEMBER 14, 2021

Amazon is adding 125,000 new warehouse and transportation jobs as it seeks to staff up the 350 fulfillment centers, sortation centers, regional air hubs and delivery stations it has opened this year, 100 of which will open in September alone. Now, the competition for hourly workers is propelling many other retailers to follow suit.

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Fulfillment ATS Location Marketing 272

Retail TouchPoints

JANUARY 29, 2025

Kohls will close 27 underperforming stores by April 2025 and shutter an ecommerce fulfillment center (EFC) in San Bernardino, Calif. The San Bernardino facility is one of 15 EFCs and distribution centers, and the closing stores represent approximately 2.3% of Kohls 1,150 locations. 2, 2024, declined 8.8% year over year, to $3.5

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Department Stores Fulfillment Location Consumer 179

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

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Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Orschell discussed the differences and overlaps among these consumer segments as well as other recent research. The affordability-first group is not brand-loyal.

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Consumer Fulfillment Retail Trends Shopping 279

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

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Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

MARCH 25, 2025

A Connected Grocery Shopping Experience In February 2024 Hy-Vee began leveraging Instacarts Fulfillment-as-a-Service to integrate same-day delivery fulfillment capabilities into its owned and operated websites. Hy-Vee first partnered with Instacart for deliveries in 2018.

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Advertising Fulfillment Grocer Finance 147

Retail TouchPoints

APRIL 22, 2022

The event, which combines three previously separate shows, has been designed to provide a broad view of industry and consumer trends, as well as deep dives into role-specific topics and technologies. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

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Visual Merchandising Fulfillment Store Operations Consumer 327

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. With a strong inventory management and fulfillment foundation in place, Build-A-Bear is ready to take its next steps.

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Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

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Store Operations Shipping Fulfillment Store Layout 278

Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

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Consumer Telecommunications Fulfillment Customer Experience 249

Retail TouchPoints

MARCH 7, 2025

Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints. If [the retailer] had enough data, once that person entered the store, you could offer them a 10% off coupon or other promotion: Because you like this type of scented candle, have you thought about buying this product?

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Payment Services Fulfillment Department Stores Customer Experience 138

Retail TouchPoints

DECEMBER 3, 2024

We seek to create a customer experience inside our locations where you can touch, feel and smell the products, where there are experiences from a sensory perspective that excite consumers. If you know exactly what you want, why would you go beyond Amazon ?

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Shopping ATS Visual Merchandising Location 286

Retail TouchPoints

FEBRUARY 20, 2025

Ulta Beauty has partnered with retail connectivity solution Lucky to make DTC beauty brands in-store inventory available to shoppers in real time, allowing customers to choose same-day pickup or delivery of makeup, skincare, haircare and fragrance products from Ulta Beautys 1,400+ stores when ordering directly on the brands websites.

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Consumer Shopping Marketing Store Operations 272

Retail TouchPoints

OCTOBER 9, 2023

It has gone through a rapid period of change from the primary way we shopped, to its death being prematurely called ‘ the showroom problem ,’ to continuing to be a critical piece of consumer brand strategy. When did you notice that your favorite store had changed? 3: Buy in-store, ship to home is gaining speed.

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Fulfillment Shipping Suggestive Selling Management 306

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

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Fulfillment Social Commerce Customer Retention Consumer 278

Retail TouchPoints

SEPTEMBER 1, 2022

But in the midst of today’s current supply chain issues, inflation and fluctuating consumer demand, many retailers are finding themselves in the opposite scenario, with an excess of stock. Turning to tech-enabled fulfillment not only reduces the chances of excess inventory and lowers costs.

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Fulfillment Supply Chain Management Management Consumer 310

Retail TouchPoints

FEBRUARY 14, 2025

Its differentiated and elevated positioning within the market and its alignment with our strategic initiatives of expanding in international markets, accessories categories and direct-to-consumer channels make this a highly attractive and complementary addition to our portfolio.

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Accessories Department Stores Finance Fashion 279

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

Consumer 264

Consumer ATS Location Apparel 264

Retail TouchPoints

APRIL 2, 2025

How can retailers survive the current shift and optimize their physical stores to better connect with customers? Simple buy online, collect in-store services dont measure up to expectations anymore: Theyre now a basic hygiene factor rather than a draw for customers. Crucially, were seeing the decline of pure DTC brands.

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Social Commerce Customer Experience Specialty Retailers Fashion 147

Retail TouchPoints

JULY 16, 2021

As consumer habits and expectations continue to change toward cleaner, safer, accurate and hyper-personalized experiences — during and after the pandemic — retail is struggling to fulfill such on-demand productization and experiences safely and efficiently.

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Fulfillment Consumer Target Market Shipping 328

Retail TouchPoints

NOVEMBER 9, 2022

Items will be fulfilled from Sephora’s 500+ U.S. Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. Items from U.S.

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Fulfillment Wholesale Accounting Consumer 289

Retail TouchPoints

AUGUST 25, 2020

Since China is several months ahead of the rest of the world in both its pandemic outbreak and recovery, we have been paying close attention to how retailers in China responded during and after the crisis, how Chinese consumer behavior has changed since the pandemic, and how retailers are adapting to these new consumer habits.

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Payment Services Consumer Fulfillment Store Operations 306

Retail TouchPoints

JANUARY 20, 2025

Additionally, consumers are increasingly paying attention to these efforts and want to support brands that align with their values. Whether its reducing landfill contributions, cutting emissions or finding ways to reuse unsold inventory, the way waste is handled matters for your business and the planet.

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Retail TouchPoints

AUGUST 19, 2021

Will physical retail stores still be essential post-pandemic? Brick-and-mortar stores are becoming utilitarian. They’re the place a consumer “has to go to” because of lack of planning or for essential purposes only. Stores are, quite simply, expensive to operate. Fulfillment is key to personalization.

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Fulfillment Management Shipping Consumer 264

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Improving Store Operations Efficiency.

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Fulfillment Shipping Promotions Store Operations 242

Retail TouchPoints

NOVEMBER 3, 2021

To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it. These and other benefits will feed “massive increases in groceries, soft goods and the hospitality sector” for mobile deployments, explained Buzek.

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Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

DECEMBER 8, 2022

But Bodkins noted that interest in NA products is growing globally, and Boisson’s highly curated digital platform makes it easier for consumers to browse and buy from more than 125 NA brand options. From day one, we saw an opportunity for our stores to be the pedestal that all the brands we carry can sit on, ” Bodkins explained.

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Fulfillment Marketing Customer Experience Consumer 278

Retail TouchPoints

SEPTEMBER 25, 2023

Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? In general, when you’re trying to speed up delivery and still provide a wide assortment of products, that puts the burden largely on inventory, and getting that inventory positioned close to the end consumer.

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Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

MARCH 18, 2021

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. “I think the stain of what’s going on is going to be worn for a long time, and as a consumer you want to see how clean the space is.”

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Sporting Goods Fulfillment Returns Store Layout 299

Retail TouchPoints

NOVEMBER 11, 2021

Curious about how consumer attitudes and behaviors are evolving? Want the latest thinking on how brick-and-mortar stores can be reconfigured for a post-pandemic environment? What consumers really want from brands and retailers. Practical ways to harness the enthusiasm of values-driven consumers. 17 from 1:20 to 2:10 p.m.

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Merchant Services Payment Services Consumer Beauty and Health 342