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Q2 2021 Roundup: How Target, Macy’s and Foot Locker Harnessed Consumer Optimism

Retail TouchPoints

The spring and early summer was an optimistic time for many consumers who finally emerged from lockdowns looking to refresh their wardrobes and find items suited for smaller local outings during the warmer months. Target’s Store-Based Fulfillment Model Drives Convenience. Target’s physical comparable sales grew 8.9%

Consumer 328
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Gap, DoorDash, NBCU Execs Weigh in on the State of the Consumer

Retail TouchPoints

Between the tariff tug-of-war, flailing markets, insanely high egg prices and general twitchiness (as one strategist put it), consumers have gotten a bit hard to nail down lately. Here’s what some of the leading minds in retail say consumers need now. One thing is clear its not AI.

Consumer 147
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Consumer demand drives automation solutions in Australian supply chains

Inside Retail

Australian consumers have the world at their fingertips and can order from all across the globe, not only from the large international e-commerce companies but also from specialist retailers – be it fashion, electronics or sporting goods. Even as the competition is increasing, however, so are the opportunities.

Consumer 246
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The Future of Retail is Smaller, Crowdsourced and Robot-Powered

Retail TouchPoints

Predicting where the next phase of consumer buying behavior is headed has proven notoriously tricky. The company that perfected a global fulfillment network with massive warehouses at its core is now rethinking its approach. And just when we thought ecommerce was the future, brick-and-mortar stores made a comeback in the last year.

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The Post-COVID Store: How to Tap the Pent-Up Need for Interaction Without Sacrificing Safety

Retail TouchPoints

Retailers will need to maintain elevated safety precautions and further improve in-store fulfillment, while at the same time busting any type of friction more forcefully than ever. You look at ULTA Beauty or DICK’S Sporting Goods during the pandemic and they crushed it. Now consumers look for that.”. said Scaretta. “

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Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud

Retail TouchPoints

For example, if a consumer comes to the returns counter in-store to return an expensive OLED TV, retail analytics and AI assess the consumers transaction history behind the scenes. Instead, relying on data-driven guidance and retail analytics can support retailers to be more flexible and even provide a personalized approach to returns.

Returns 162
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Crocs Expands Shoe Takeback Program Nationwide

Retail TouchPoints

.; Anthropologie brought denim recycling to its stores on a year-round basis; Footwear retailer Dr. Martens debuted a resale program in March 2024 ; and Dick’s Sporting Goods expanded its partnership with sporting goods marketplace SidelineSwap in April 2024 , leveraging the resale platform for trade-in events at its stores.