Consumer Fulfillment Merchant Services 
Retail TouchPoints
JULY 23, 2024
But times have changed — both customers and merchants can now choose from a range of same-day delivery offerings in addition to traditional mail carriers. Retail TouchPoints: What are the biggest changes you’ve noted in how goods arrive at consumers’ doorsteps over the last decade, and what do these shifts mean for retailers and FedEx?
Retail TouchPoints
NOVEMBER 1, 2023
Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. Internet payments mean more purchases.
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Retail TouchPoints
NOVEMBER 4, 2021
Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.
Retail TouchPoints
FEBRUARY 21, 2022
With the start of another year in the new normal, retailers are still questioning how to best engage with consumers in the post-pandemic world. In the past two years, consumers’ expectations and preferences have vastly changed. If one thing has become clear during the last two years, it’s that consumers value options for convenience.
Retail TouchPoints
OCTOBER 15, 2021
Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base.
Retail TouchPoints
DECEMBER 3, 2021
Technological innovations have optimized and enhanced almost all areas of the retail organization, from marketing to fulfillment, but the process of bringing products to market has been markedly slower to advance. But these legacy processes don’t work as well as they once did, and COVID made that fact hard to ignore. “A
Retail TouchPoints
MAY 7, 2024
What these retailers are all excited about is getting in front of an incremental consumer. DoorDash has over 37 million monthly active consumers and something like 17 million of them are DashPass subscribers. Over 20% of our consumers are now shopping across multiple categories, and that number continues to increase year over year.
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