Retail TouchPoints

JANUARY 7, 2025

Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud. It requires a coordinated effort across multiple teams.

Returns 278

Returns Fulfillment Management Finance 278

Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

Fulfillment 277

Fulfillment Management Shipping Supply Chain Management 277

Inside Retail

NOVEMBER 27, 2024

In an era where consumer expectations are sky-high and rising, Australian and New Zealand retailers are under pressure to deliver faster, more efficient last-mile logistics. The partnership has enhanced Freedom’s fulfilment processes, reduced cancellations, and established a foundation for growth, transforming its delivery experience.

Fulfillment 130

Fulfillment Shipping Inventory Management Customer Experience 130

Retail TouchPoints

JANUARY 8, 2025

A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future. For starters, consumers appetite for digital commerce is skyrocketing. In 2020, global ecommerce sales reached $4.2

Consumer 279

Consumer Shipping Supply Chain Management Returns 279

Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. Why automation is non-negotiable Australian consumers expect fast deliveries, error-free orders, and seamless shopping journeys. The key to thriving?

Drop-Shipping 264

Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

FEBRUARY 14, 2025

Results from Retail TouchPoints annual Omnichannel & Fulfillment Survey show that most respondents conduct business through an average of three different channels and for 35% of them, marketplaces are critical to building brand awareness and driving business growth. Additionally, 45% said marketplaces offer them more brand exposure.

Fulfillment 216

Fulfillment Shipping Advertising Management 216

Inside Retail

JANUARY 6, 2025

And some seven years on, much to the dismay of retailers, it is now starting to shake the tree and become a real force in the market , as Australian shoppers increasingly turn to alternatives to manage the cost-of-living crisis. Amazon announced it posted over $3.1 billion in 2022.

Fulfillment 240

Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

DECEMBER 17, 2024

Integrating Search Functionality and Inventory Visibility Survey data reveals that two-thirds of consumers say they will leave an ecommerce site and choose another retailer if the item they intended to purchase is out of stock.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. Consumers want to be part of an in-store experience that allows them a personalized, agile and enjoyable shopping experience in store.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. With this next phase, the new AI-powered system will automate “the physically demanding and time-consuming task of stocking inventory” and enhance employee productivity.

Fulfillment 289

Fulfillment Customer Experience Location Management 289

Retail TouchPoints

FEBRUARY 8, 2024

Misfits Market has introduced Fulfilled by Misfits (FBM) , offering its logistics platform for perishable brands to store, pick, pack, fulfill and deliver their products nationwide. FBM already is working with consumer brands including Spot & Tango , Cometeer and Little Spoon.

Fulfillment 277

Fulfillment Marketing Shipping Consumer 277

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Checking inventory in a local store but not placing an order?

Fulfillment 286

Fulfillment Drop-Shipping Shipping Markdowns 286

Retail TouchPoints

AUGUST 22, 2024

Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. To achieve that goal, fulfillment has to be embedded into other functional discussion areas, such as marketing and merchandising. “We We even have to be ahead of customer trends in that regard.”

Fulfillment 276

Fulfillment Drop-Shipping Shipping Customer Experience 276

Inside Retail

APRIL 3, 2025

Global geopolitics are making Australia look like an attractive market, but retailers are continuing to grapple with huge shifts in consumer behaviour as well as technological change. These evolving consumer expectations are a key driver behind the changes happening in retail. This is what consumers crave.

Payment Services 130

Payment Services Consumer Customer Experience Fulfillment 130

Retail TouchPoints

NOVEMBER 22, 2022

The NYC-headquartered Fillogic will support the retailer through ecommerce and store-based fulfillment, reverse logistics and returns, forward-staging of inventory and final-mile delivery. The space will allow the retailer to stage inventory, satisfy merchandise pickup and delivery and fulfill store-based and ecommerce orders.

Fulfillment 288

Fulfillment Payment Services Inventory Management Department Stores 288

Retail TouchPoints

JUNE 5, 2023

Amazon is rolling out new AI-powered technology across its warehouses to detect damaged goods in a bid to decrease the number of damaged items sent to customers and speed up the fulfillment process, The Wall Street Journal reports. MIT Professor Dr. Yossi Sheffi, author of The Magic Conveyor Belt: Supply Chains.

Fulfillment 289

Fulfillment Grocer Planning Management 289

Inside Retail

MARCH 2, 2025

Rising operational costs, increased global competition, and shifting consumer behaviours are among the contributing factors. Shein uses advanced data analytics to predict trends and manufacture new designs with speed, while Temu’s aggressive pricing strategies have captured cost-conscious consumers.

Fashion 237

Fashion Fast Fashion Fulfillment Returns 237

Retail TouchPoints

SEPTEMBER 14, 2023

that delivers pretty much any item to a consumer with science fiction-style immediacy, retailers remain bound by 21 st -century delivery methods. But just because we’re not yet stepping into transporters to beam us where we want to go doesn’t mean technology has no role to play in cutting fulfillment costs. Unemployment is at 3.5%

Fulfillment 278

Fulfillment Shipping Supply Chain Management Consumer 278

Retail TouchPoints

FEBRUARY 6, 2025

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. But the merchant was suffering from a bit of an image problem that made it seem fusty and old-fashioned, a situation that led to a companywide turnaround plan initiated in 2020.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail Focus

APRIL 30, 2025

Driving forward as a truly global logistics platform for omnichannel brands, fulfilmentcrowd has announced that it is expanding its global footprint with a new fulfilment centre based in Australia. Kemps Creek is a 20,000 square ft fulfilment centre located at the Oakdale South Industrial Estate in Sydney, NSW.

Fulfillment 147

Fulfillment Retail Marketing Shipping Marketing 147

Retail Focus

FEBRUARY 1, 2025

Renowned men’s personal care brand, Dr Squatch has achieved international success leading on from its partnership with J&J Global Fulfilment. Thanks to J&Js network of global fulfilment centres, orders are delivered efficiently and timely, with international customers receiving orders 88% quicker.

Fulfillment 147

Fulfillment Customer Retention Shipping Management 147

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla. Designed to distribute 22.2

Fulfillment 264

Fulfillment Jewelry Fashion Management 264

Retail TouchPoints

JANUARY 31, 2024

Zulily Group has engaged the advisory firm Gordon Brothers to sell off more than $85 million of inventory and the assets of its two fulfillment centers following the online retailer’s decision late last year to shut down. Screenshot of the Zulily website from December 2023 highlighting the going-out-of-business sale.

Fulfillment 260

Fulfillment Apparel Advertising Fashion 260

Retail TouchPoints

JANUARY 6, 2025

While policymakers often champion tariffs as a mechanism to protect domestic industries, their ripple effects are far-reaching, inflating costs, disrupting supply chains and, ultimately, burdening consumers. Price-sensitive products suffered a drop in demand as consumers struggled to shoulder the rising cost of tariff-stricken goods.

Apparel 278

Apparel Consumer Payment Services Promotions 278

Inside Retail

MARCH 17, 2025

Over the past 12 months, we have been building up our selection of products, investing in our operations network, and opening new fulfilment centres, said Anthony Perizzolo, general manager of delivery and supply chain for Amazon Australia.

Fulfillment 248

Fulfillment Inventory Management Supply Chain Management Apparel 248

Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. Combining data-informed experiences with customer support can open avenues for retailers to offer unmatched personalization to their consumers. Personalization is now a hygiene and customers have come to expect it regardless.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Retail TouchPoints

OCTOBER 31, 2024

David’s Bridal has introduced Adored by David’s , a resale program that will be managed by Arrive Recommerce. Ebay’s May 2024 Recommerce Report documented the growth of secondhand goods purchases, revealing that 70% of surveyed consumers planned to buy “pre-loved” items this year. “We

Finance 288

Finance Accessories Shipping Planning 288

Inside Retail

NOVEMBER 14, 2024

They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. The consumer has only seen what supply chain disruption looks like in the last few years, but supply chain professionals have always been battling this in the background.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

MARCH 27, 2025

Between the tariff tug-of-war, flailing markets, insanely high egg prices and general twitchiness (as one strategist put it), consumers have gotten a bit hard to nail down lately. Here’s what some of the leading minds in retail say consumers need now. One thing is clear its not AI.

Consumer 147

Consumer Sporting Goods Advertising Fast Fashion 147

Retail TouchPoints

AUGUST 15, 2024

Since its founding in 2014, Boll & Branch has evolved from an online direct-to-consumer (DTC) business to a complete omnichannel organization that has a presence on Amazon , at major retailers like Bloomingdale’s and Nordstrom , as well as branded brick-and-mortar stores nationwide. .”

Management 263

Management Target Market Finance Fulfillment 263

Retail TouchPoints

MAY 13, 2024

Flowers are perishable, and sometimes they’re just not quite right” when they’re delivered from a farm or fulfillment center, said McDonald. She sees even more uses for these AI-powered solutions going forward, including improvements to internal operations that were recently introduced.

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Management Fulfillment Customer Experience Consumer 311

Retail TouchPoints

NOVEMBER 21, 2024

That’s according to Howard Meitiner, Managing Director at Carl Marks Advisors and a retail veteran with stints at Sephora, LVMH, Fortunoff and The Museum Company on his résumé. From the retailer’s point of view, it’s great that consumers are buying earlier,” said Meitiner in an interview with Retail TouchPoints.

Consumer 278

Consumer Payment Services Department Stores Finance 278

Retail TouchPoints

JUNE 18, 2024

The global economy is still in flux,” said Rob Garf, VP and General Manager of Retail and Consumer Goods at Sales f orce at a recent media briefing. billion commerce-focused consumer interactions as well supplemental consumer research. So what does all this mean for the holiday season? Register here.

Consumer 290

Consumer Shopping Shipping Marketing 290

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

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Fulfillment Shipping Inventory Management Management 331

Retail TouchPoints

SEPTEMBER 1, 2022

But in the midst of today’s current supply chain issues, inflation and fluctuating consumer demand, many retailers are finding themselves in the opposite scenario, with an excess of stock. Take Back Control With Tech-Enabled, End-to-End Supply Chain Management. Excess Inventory Eats into Profits.

Fulfillment 310

Fulfillment Supply Chain Management Management Consumer 310

Retail TouchPoints

FEBRUARY 14, 2025

Its differentiated and elevated positioning within the market and its alignment with our strategic initiatives of expanding in international markets, accessories categories and direct-to-consumer channels make this a highly attractive and complementary addition to our portfolio.

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Accessories Department Stores Finance Fashion 279