Remove Consumer Remove Fulfillment Remove Loss Prevention
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Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud

Retail TouchPoints

At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies. The associate receives a recommendation to approve the return, approve with a warning, or to deny it based on the data.

Returns 147
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Holiday Store Experience Survey: Consumers Prioritize Safety Over Immersive Shopper Journeys

Retail TouchPoints

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 264
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RIC20 Startup Innovation Labs Showcase 20 Tech Innovators

Retail TouchPoints

E-Commerce Optimization: Taste — making artificial intelligence fun and consumer-friendly, and offering a personalized shopping experience. Omnichannel Fulfillment: Position Imaging — which enables logistic efficiency with new and advanced tracking technologies used to provide visibility throughout the logistics chain.

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Australian retail’s robotic near future

Inside Retail

As consumer demands evolve and competition intensifies, retailers are increasingly looking to robotic solutions to streamline operations, improve customer experiences, and drive efficiencies across the supply chain. In recent years, robotics has emerged as a transformative force in global retail, and the Australian market is noexception.

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6 Trends Driving Store Design Innovation in 2024

Retail TouchPoints

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments. Are consumers returning products less often?

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Ecommerce vs. Retail Packaging: A Tale of Two Boxes

Retail TouchPoints

According to a recent study, a whopping 72% of American consumers acknowledge that product packaging design directly influences their purchasing decisions. Optimizing for the Physical Experience Beyond the initial visual impact, retail packaging fulfills several key functions.

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Navigating AI Adoption: Why the Co-Pilot Approach is the Most Successful  

Retail TouchPoints

Early use cases for AI in retail include inventory management, dynamic pricing, customer service chatbots, loss prevention and personalized marketing. These tasks benefit from AI’s efficiency in analyzing data and executing decisions autonomously, enhancing efficiency, accuracy and scalability.

Markdowns 311