Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. Just as consumers expect high-quality service when they walk into a store, employees demand respect from their employers and consideration of their wants and needs, both personal and professional.

Customer Experience 306

Customer Experience Employee Engagement Management Consumer 306

Retail TouchPoints

JUNE 27, 2022

After two years of online browsing, consumers are eager to get out of the house and into the store. And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. So what’s the plan?

Advertising 289

Advertising Employee Engagement Consumer Marketing 289

Retail TouchPoints

JANUARY 24, 2022

But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. This is especially important for ecommerce businesses, because consumers have thousands of online retailers available at their fingertips.

Employee Engagement 312

Employee Engagement Returns Consumer ATS 312

Theatro

NOVEMBER 19, 2024

By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences. Balancing these expectations with cost-effective service delivery presents a significant challenge.

Employee Engagement 79

Employee Engagement Customer Experience Location Management 79

Inside Retail

MAY 29, 2021

One of the most important touchpoints an employee has with their employer is when and how they get paid. Ensuring they are paid accurately, on time, every time is key to employee engagement. Embrace diversity and inclusion as a business imperative.

Employee Engagement 259

Employee Engagement Fulfillment Management Location 259

Wiser

JULY 11, 2022

The key to customer loyalty is ensuring that shoppers have a smooth and enjoyable shopping experience. Customer preferences rarely stay static for long and ensuring that you are up-to-date with trends and consumer demand can be essential to success. Employee Turnover. Why do they shop with you rather than any other business?

Employee Engagement 146

Employee Engagement Advertising Marketing Promotions 146

Retail TouchPoints

DECEMBER 20, 2023

Guest: Jenny Fleiss, Senior Advisor, Volition Capital About the Episode: It seems like we couldn’t go a day in the media without seeing a think piece (or hit piece) focused on direct-to-consumer (DTC) brands. To fully understand the dynamics shaping the future of DTC, we sat down with Jenny Fleiss, Senior Advisor for Volition Capital.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Inside Retail

FEBRUARY 9, 2022

As demographer Simon Kuestenmacher observed in an ABC interview, the changes in consumer buying behaviour during the pandemic have been significant. Despite most shops being closed, retail sales rose 11 per cent during lockdown, largely because people didn’t have much else to spend money on. per cent before the pandemic.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. This includes everything from finding products online, shopping in stores, speaking with customer service, or having your products serviced. Here are some tips.

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148

Inside Retail

APRIL 26, 2024

When I launched Appliances Online in 2005, online shopping wasn’t commonplace, let alone shopping for a big and bulky item. These rows highlight energy- and/or water-efficient washers, dryers, dishwashers, fridges, freezers, TVs and air conditioners, catering to the growing number of consumers shopping with sustainability in mind.

Employee Engagement 147

Employee Engagement Shipping Shopping Marketing 147

Retail TouchPoints

OCTOBER 14, 2021

Ecommerce fraud exploded during the COVID-19 pandemic as online shopping gave cybercriminals more targets. That is why establishing trust and building “forgivability” with consumers can protect a retailer’s brand long term — and its bottom line — should something go wrong. retailers, jumping 43% to 48% when compared to 2019.

Accounting 182

Accounting Employee Engagement Consumer Shopping 182

Theatro

APRIL 25, 2022

Because satisfying “fast food” is no longer limited to the traditional drive-thru these days, many C-Stores brands are evolving to offer better and fresher food choices to consumers. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows.

Employee Engagement 87

Employee Engagement Fulfillment Customer Experience Management 87

Inside Retail

AUGUST 14, 2023

But in a race to the bottom are we creating a battlefield that will only encourage consumers to shop around and switch? Thirdly, happier people = happier customers Engaged employees are happier, more productive and more effective at their jobs. How are your engagement scores?

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Wiser

MARCH 22, 2022

The goal for your brand is to be there to influence consumers at those key moments in the decision-making process and sway them toward your own products. For many consumers, actually taking the plunge and making their purchase can take quite a while. Employee Engagement. In-Store Purchases. Online Purchases.

Consumer 147

Consumer Advertising Employee Engagement Shopping 147

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. RTP: How are consumers responding to executive leaders that are expressing empathy, humanity and appreciation in their everyday actions?

Planning 200

Planning Employee Engagement Consumer Customer Experience 200

Inside Retail

FEBRUARY 12, 2022

Just as the Covid-19 pandemic changed the way people shop and how retailers operate, another kind of change has rippled through the workforce in the last two years and altered the landscape for employee expectations and the employer-worker relationship. . Long working hours, overtime pay, and burnout.

Employee Engagement 130

Employee Engagement Consumer Shopping Marketing 130

Theatro

MAY 13, 2024

Traditional communication methods, such as manual searches for information or using overloaded radio channels and paging systems, are not only time-consuming but also prone to exacerbation by labor shortages, reducing overall team productivity. consumers stating that their shopping choices are swayed by these encounters.

Customer Experience 84

Customer Experience Employee Engagement Returns Consumer 84

Inside Retail

JULY 30, 2024

This affects our 130,000 members, many of whom regularly shop at Tractor Supply,” he said. And the backtracking that we’re seeing signifies a critical moment where businesses are reevaluating their priorities amidst heightened social consciousness and consumer expectations, and what their shareholders are ultimately pushing for.”

Employee Engagement 130

Employee Engagement Fulfillment Management Shopping 130

Wiser

JULY 25, 2022

This means that efficiency will increase, hopefully leading to smoother consumer experiences and more deals won. Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales.

Employee Engagement 148

Employee Engagement Consumer Target Market Management 148

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Retailers should not ignore their employee’s experiences. Employee engagement is vital today, and the competitiveness of the tight labor market is driving many retailers to be innovative. The ChainDrive workforce management platform optimizes workforce efficiency and employee engagement simultaneously.

Management 98

Management Payment Services Employee Engagement Store Operations 98

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. Increase employee engagement by 20-30%. Promotions are a great way of generating sales and loyalty at any time of year, but none more so than the holiday season, when the world’s mind turns to shopping.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

Cisco Retail

MARCH 8, 2022

For retailers, this tight labor market is forcing them to completely rethink the employee experience. Much like customers who now expect a seamless, digital experience when shopping, retail associates expect and demand the same kind of digital experiences in their interactions with their employers.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Theatro

MAY 4, 2022

The list’s top 20 alone reflects the vast diversity of store formats and shopping conveniences, each with a different approach to operating their enterprise. For small teams, every person has greater responsibility, leading to an increased need for high employee engagement and productivity.

Employee Engagement 68

Employee Engagement Specialty Retailers Retail Marketing Marketing 68

Inside Retail

JANUARY 28, 2024

At the 2024 National Retail Federation annual conference, Marc Benioff, CEO of Salesforce, stated that he believed AI and similar tech advancements would only be able to mutually enhance the shopping experience for the consumer and benefit the retail workers as well.

Payment Services 130

Payment Services Planning Finance Apparel 130

Inside Retail

MAY 19, 2022

The screens are powered by a content management tool which over time will enable our business to customise rich and dynamic localised content that enriches our customers’ weekly shopping mission.

Management 130

Management Supermarket Marketing Employee Engagement 130

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience. And the evidence to support this adoption is overwhelming.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Retail Gazette

MARCH 28, 2025

Retail leaders in the UK currently face a critical challenge – balancing efficiency, compliance, and employee satisfaction amid a myriad of labour shortages, shifting consumer expectations and post-Brexit workforce regulations.

Customer Experience 59

Customer Experience Technical Support Management Employee Engagement 59

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

365 Retail

MARCH 21, 2023

Included in the top eight cutting-edge tech featured as part of the Start-Up Safari are: Artificial Intelligence (AI) powered online fit technologies Two solutions dedicated to solving the online shopping size and fit conundrum have been shortlisted for the Start-Up Safari.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52

CJ Retail Solutions

NOVEMBER 11, 2024

You may not realize it, but the condition of your store’s infrastructure, equipment, and systems directly influences the shopping experience. This can lead to higher employee morale and retention rates, as team members feel valued and supported in their roles.

Point of Sale 52

Point of Sale Accounting Employee Engagement Shopping 52

Theatro

AUGUST 4, 2021

When polled , more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products. More, those disconnected communication methods hinder operations because they inevitably increase the length of time it takes to serve customers and decrease productivity levels altogether.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

AUGUST 4, 2021

When polled more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products. More, those disconnected communication methods hinder operations because they inevitably increase the length of time it takes to serve customers and decrease productivity levels altogether.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Theatro

AUGUST 4, 2021

When polled more than six out of ten (65%) of US consumers reported that “staff interaction” highly influenced their decision to buy more products. More, those disconnected communication methods hinder operations because they inevitably increase the length of time it takes to serve customers and decrease productivity levels altogether.

Management 52

Management Customer Experience Employee Engagement Consumer 52

Mass Relators

MARCH 31, 2024

In her previous role of VP, DMM in the home division and holiday events categories, she oversaw initiatives and product development within non-consumables and was instrumental in the creation and rollout of the NCI program, designed to refresh general merchandise and improve the customer shopping experience.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Hyken

MAY 4, 2023

With the rise of online shopping and e-commerce, consumers increasingly turn to chat and email-based tools to contact companies with questions, concerns, and complaints. In a 2022 survey , it was found that 58% of consumers are willing to pay more for a better customer experience.

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52

365 Retail

MAY 30, 2024

The Art-Business Intersection Diving deeper into the intersection of art and business, you’ll find that the strategic use of sculptures in commercial venues can profoundly influence consumer behavior and perceptions. In a world where businesses are constantly vying for consumer attention, art can be a powerful differentiator.

Clienteling 52

Clienteling Returns Customer Experience Employee Engagement 52