Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

AUGUST 27, 2024

Facing lingering supply chain issues and constantly changing consumer behaviors, retailers today are looking to large-scale transformations to better understand what customers want — and to deliver on those demands more quickly. And when belts are tightened, change management is often the first thing to go.

Management 247

Management Employee Engagement Returns Consumer 247

Retail TouchPoints

APRIL 28, 2023

Are managers putting timely data around customer expectations, product availability and professional progress in the hands of deskless workers to help increase productivity and boost employee engagement? Managers and upper-level leaders are not the only ones who can benefit from access to information.

Finance 272

Finance Employee Engagement Supermarket Management 272

Cisco Retail

MAY 25, 2021

Financial Services Bank, Insurance & Wealth industry participants are actively addressing how to balance and deliver a safe return to work, with the right mix between a Secure Remote Workforce and Trusted Workplace to ensure business resiliency for all types of work, independent of work locations.

Payment Services 59

Payment Services Returns Employee Engagement Consumer 59

Theatro

APRIL 25, 2022

Because satisfying “fast food” is no longer limited to the traditional drive-thru these days, many C-Stores brands are evolving to offer better and fresher food choices to consumers. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows.

Employee Engagement 87

Employee Engagement Fulfillment Customer Experience Management 87

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. The pandemic has clearly exacerbated the need for employee engagement and a sense of community. Rethink the purpose of physical space.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Theatro

MAY 13, 2024

Traditional communication methods, such as manual searches for information or using overloaded radio channels and paging systems, are not only time-consuming but also prone to exacerbation by labor shortages, reducing overall team productivity. consumers stating that their shopping choices are swayed by these encounters.

Customer Experience 84

Customer Experience Employee Engagement Returns Consumer 84

Inside Retail

NOVEMBER 1, 2021

Last year, 40-year-old Australian furniture retailer Freedom underwent a significant turnaround, which involved a major rebrand, a return to its design-led roots and a focus on omnichannel. We’ve been working hard on transparency and trust, our employee engagement scores and buy-in is up and up and all that is important to driving change.

Checkout 246

Checkout Visual Merchandising Shopping Employee Engagement 246

Wiser

JULY 25, 2022

This means that efficiency will increase, hopefully leading to smoother consumer experiences and more deals won. Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales.

Employee Engagement 148

Employee Engagement Consumer Target Market Management 148

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. Thus, your customer experience team is the driving factor behind loyalty and returns in the long run. Just as it starts with your consumers, it starts with your customer service people.

Customer Experience 66

Customer Experience Employee Engagement Returns Planning 66

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. Increase employee engagement by 20-30%. Increase shareholder returns – retailers with consistently high customer-satisfaction scores have a three times higher return.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Retailers should not ignore their employee’s experiences. Employee engagement is vital today, and the competitiveness of the tight labor market is driving many retailers to be innovative. The ChainDrive workforce management platform optimizes workforce efficiency and employee engagement simultaneously.

Management 98

Management Payment Services Employee Engagement Store Operations 98

Hyken

APRIL 11, 2022

With the average American consumer spending more than $2,000 a year on coffee, this sounded like an incredible deal for coffee drinkers — begging the question, how could Panera possibly justify such generosity? Employee Engagement vs. Employee Experience: What’s the Difference & Why it Matters by Luke Jamieson.

Employee Engagement 55

Employee Engagement Customer Experience Returns Location 55

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

365 Retail

MARCH 21, 2023

Sizer leverages computer vision and AI to solve the sizing gap in digital fashion retail – helping fashion retailers increase sales and reduce returns by matching shoppers’ exact body measurements against garment data to deliver accurate, data-driven sizing recommendations.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52

365 Retail

JULY 13, 2021

This problem has suddenly become real and the on/offline channel split looks like it will never return to the way it was. This then becomes a problem of competitiveness and customer loyalty as retailers are unable to provide the experience consumers are seeking. Worse, they expect even better service than ever. Procedures.

Payment Services 52

Payment Services Visual Merchandising Employee Engagement Management 52

Hyken

MARCH 28, 2022

You not only need consumers to make purchases from you but you also need ways to turn them into returning customers who are pleased with your company and brand. How to Ensure Your Customers Remain Satisfied & Loyal by Olivia Parkinson. My Comment: As you may know, I love lists.

Customer Experience 55

Customer Experience Employee Engagement Returns Consumer 55

365 Retail

MAY 30, 2024

The Art-Business Intersection Diving deeper into the intersection of art and business, you’ll find that the strategic use of sculptures in commercial venues can profoundly influence consumer behavior and perceptions. In a world where businesses are constantly vying for consumer attention, art can be a powerful differentiator.

Clienteling 52

Clienteling Returns Customer Experience Employee Engagement 52

CJ Retail Solutions

NOVEMBER 11, 2024

This can lead to higher employee morale and retention rates, as team members feel valued and supported in their roles. Additionally, a well-maintained store can enhance your brand image, as customers are more likely to return to a clean, organized, and functional space.

Point of Sale 52

Point of Sale Accounting Employee Engagement Shopping 52

365 Retail

DECEMBER 7, 2021

But looking beyond the seasonal rush, retailers are finding themselves shorthanded during a period of significant, and ongoing, industry change as they adapt to changing consumer preferences, the transition to digital business processes and reinvent their physical spaces to respond to a pandemic impacted landscape.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Theatro

MAY 4, 2020

Enabling New Customer Engagement Norms and Models. Instill Consumer Confidence with Clear Signals like Visible Social Distancing, Sanitation Measures, and Employee Protections. In uncertain times, consumers read into everything. Employees need to know that their work matters.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52

Indigo 9 Digital

MARCH 11, 2022

And given the growth of DIY videos on YouTube there is a clear demand by the market for consumers to become experts by learning from other experts. Best Buy realized that with the fast pace of technological change consumers needed help determining what products to buy. Provide valuable services. That type of experience pays for itself.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Indigo 9 Digital

MAY 2, 2022

With this in mind several Nordstrom stores offer a dizzying number of services including: shoe repair, personal styling, gift wrapping, in-store drop off of online returns from other retailers, onsite alterations, dry cleaning, monograming, and an endless array of beauty services. You don’t need to be a large retailer to offer classes.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52