Retail TouchPoints

NOVEMBER 14, 2023

Because while good data can help to create the kind of personalized experiences that drive business growth, offer value to the consumer and build lasting customer loyalty, there’s a catch — consumers are hesitant about sharing their data. SAP’s largest cloud addressable market. As Managing Director for SAP Labs U.S.

Employee Engagement 275

Employee Engagement Consumer Marketing Management 275

Retail TouchPoints

NOVEMBER 16, 2023

A particular area of focus is within the health and wellness sector, with around 50% of consumers now saying that wellness is a top priority in their lives. However, there are other, more impactful steps brands can take to grow their market share across the healthy eating and wellness sector.

Employee Engagement 277

Employee Engagement Consumer Marketing ATS 277

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

MARCH 21, 2022

5G can Drive Consumer Engagement. 5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement. Mark Tina is VP of Sales for Verizon Business , Eastern Region.

Payment Services 264

Payment Services Checkout Customer Experience Supply Chain Management 264

Retail TouchPoints

SEPTEMBER 2, 2024

Employee wellness has many components, but a foundational element is a solid economic base. At Bragg, we review employee compensation annually and ensure that we remain competitive to market. This leads to healthier communication and collaboration and, thus, higher employee engagement and lower employee turnover.

Planning 278

Planning Employee Engagement Promotions ATS 278

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Provide flexible scheduling.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Theatro

NOVEMBER 19, 2024

By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences. competitive market.

Employee Engagement 79

Employee Engagement Customer Experience Location Management 79

Wiser

JULY 11, 2022

This can be done in many ways, including both paid and organically generated marketing advertisements. Customer preferences rarely stay static for long and ensuring that you are up-to-date with trends and consumer demand can be essential to success. Employee Turnover. 1: Identify Your Target Market.

Employee Engagement 146

Employee Engagement Advertising Marketing Promotions 146

Retail TouchPoints

MARCH 11, 2022

However, many businesses struggle to overcome an experience gap that emerges between what marketing says the brand experience should be and what customers say their experience actually is. Ultimately, employee experience is a key advantage that could be the difference between remaining viable in the market and losing out to the competition.

Customer Experience 290

Customer Experience Employee Engagement Promotions Outdoor 290

Retail TouchPoints

APRIL 28, 2023

Digitization has overhauled much of the business world, and in departments like finance or marketing you’d find most employees are hooked on apps that serve up-to-date information on the status of their programs and connect them with others on their team for real-time collaboration.

Finance 277

Finance Employee Engagement Supermarket Management 277

Inside Retail

FEBRUARY 9, 2022

And as brands rethink the role of the in-store experience accordingly, they must also recognise the role of ‘back-stage’ teams and employees as a differentiator. A retail business is far more than a store front, a website, and a social media post or marketing email – although often these elements are all the end customer perceives.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Inside Retail

AUGUST 14, 2023

But in a race to the bottom are we creating a battlefield that will only encourage consumers to shop around and switch? Too often CX is viewed in a vacuum, created by the marketing and customer teams to reflect the unique ways your brand delivers. How are your engagement scores?

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Inside Retail

APRIL 26, 2024

Our 2024 report features C-level executives with decades of leadership experience, alongside start-up founders and digital specialists with a wide range of skills, from marketing to logistics. Inside Retail’s Top 50 People in E-Commerce is an annual ranking of the most impressive and inspiring leaders in Australia’s online retail industry.

Employee Engagement 147

Employee Engagement Shipping Shopping Marketing 147

Wiser

SEPTEMBER 20, 2022

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. Every single consumer touchpoint is a part of customer experience. As the rate of online shoppers has increased, so has the importance of consumer experience.

Customer Experience 148

Customer Experience Customer Retention Employee Engagement Consumer 148

Cisco Retail

JULY 26, 2022

While traditional financial services has some built-in regulatory barriers that makes it harder to be completely disrupted, companies are still at risk of losing market share and market cap. The need for speed. Achieving agility, productivity, and speed is not simply transforming and changing as fast as possible.

Employee Engagement 144

Employee Engagement Marketing Location Consumer 144

Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. Consumers today expect speedier access to services than ever before. Estimations show that about 78% of consumers on a transaction did not choose to make an intended sale. .

Customer Experience 88

Customer Experience Employee Engagement Advertising Consumer 88

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. Beyond digital innovation, one of the critical elements the pandemic has highlighted is the critical role of employees at all levels of retail and consumer services.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Wiser

MARCH 22, 2022

The goal for your brand is to be there to influence consumers at those key moments in the decision-making process and sway them toward your own products. For many consumers, actually taking the plunge and making their purchase can take quite a while. Employee Engagement. Online Purchases.

Consumer 147

Consumer Advertising Employee Engagement Shopping 147

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. RTP: How are consumers responding to executive leaders that are expressing empathy, humanity and appreciation in their everyday actions?

Planning 200

Planning Employee Engagement Consumer Customer Experience 200

Wiser

JULY 25, 2022

This means that efficiency will increase, hopefully leading to smoother consumer experiences and more deals won. Automation allows your sales team more leeway to focus on their individual talents, leading to higher employee engagement, better consumer relationships, and eventually more overall sales.

Employee Engagement 148

Employee Engagement Consumer Target Market Management 148

Inside Retail

FEBRUARY 12, 2022

Ceridian’s recent employee research highlights factors influencing the rise of the worker, revealing aspects of the employee experience that are worth looking at for retailers to win the war for talent. With the tight labour market, more employees have increased workloads and extended hours.

Employee Engagement 130

Employee Engagement Consumer Shopping Marketing 130

Inside Retail

NOVEMBER 14, 2022

After all the events that have reshaped our employment landscape, the conundrum of the employment market continues. Real wages are expected to pick up some, as the consumer price index (CPI) is projected to trend at 3.5 Adapting to our new world of recruitment has required a monumental shift in mindset. Next year will be no different.

Employee Engagement 130

Employee Engagement Management ATS Consumer 130

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. And workforce engagement has become paramount to retaining frontline associates in a tight labor market. Task Management.

Management 98

Management Payment Services Employee Engagement Store Operations 98

Cisco Retail

MARCH 8, 2022

The tightening labor market has become more favorable for employees, allowing them to be more discriminating in which jobs they take and giving them leverage in salary and benefits negotiation. For retailers, this tight labor market is forcing them to completely rethink the employee experience. In the U.S.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Hyken

MARCH 27, 2023

3 Digital Marketing Strategies That Can Improve Customer Retention by John Hall (Forbes) What happens if you gain 10 new customers but lose 20 from your existing client base? The net result clearly isn’t positive, and if the trend continues, your company’s market share will shrink. The author, John Hall, is a content marketing expert.

Customer Retention 19

Customer Retention Customer Experience Consumer Marketing 19

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. Just as it starts with your consumers, it starts with your customer service people. While doing so, is it necessary for your company to hire additional employees to meet the holiday demand?

Customer Experience 68

Customer Experience Employee Engagement Returns Planning 68

Inside Retail

MAY 19, 2022

The Coles graduate program provided me two great opportunities to accelerate my development by working directly with two of Australia’s leading Retailers – Thinus Keeve, chief of sustainability, property and exports officer and Lisa Ronson, chief marketing officer).

Management 130

Management Supermarket Marketing Employee Engagement 130

I Vend

DECEMBER 13, 2022

Promotions are an essential part of any retailer’s marketing toolkit, and never more so than during the holiday season. Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. Increase employee engagement by 20-30%. Increase customer satisfaction by up to 20%.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

Theatro

MAY 4, 2022

Two small team retailers hold onto large shares of the retail market for the second year in a row. Pharmacies, CVS, and Walgreens which collectively share 9.47% of the retail market, landed in the top 10 alongside retail giants, Walmart (12.67%), Amazon (10.4%), and Costco (4.65%), respectively.

Employee Engagement 68

Employee Engagement Specialty Retailers Retail Marketing Marketing 68

Hyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being. Erkin Bek Koichumanov is the Product Marketing Manager at Intelogos.

Employee Engagement 52

Employee Engagement Customer Experience Management Marketing 52

Hyken

SEPTEMBER 15, 2024

Only 14% of Customer Service Issues Are Fully Resolved in Self-Service by CRM Magazine (CRM Magazine) Customers resolve only 14 percent of their service and support issues fully in self-service, and even for issues that customers describe as very simple, only 36 percent resolve fully in self-service, Gartner found in a new consumer study.

Customer Experience 73

Customer Experience Employee Engagement Consumer Marketing 73

Cisco Retail

MAY 25, 2021

Chris Bottger, Cisco Americas Workplace Experience Strategist indicates Employee Engagement continues to be a challenge as FinServ employers assess a Safe Return to Office strategy. Shift from reactive to proactive -> 87% of consumers want to be contacted proactively by a company for customer service matters.

Payment Services 57

Payment Services Returns Employee Engagement Consumer 57

Theatro

JULY 23, 2024

A better-connected team has the power to elevate customer service, increase employee engagement and productivity, and drive store profits. Michael Severen Michael finds innovative ways to connect brands to their consumers. Michael Severen Michael finds innovative ways to connect brands to their consumers.

Employee Engagement 52

Employee Engagement Consumer Marketing Management 52

Retail Gazette

MARCH 28, 2025

Retail leaders in the UK currently face a critical challenge – balancing efficiency, compliance, and employee satisfaction amid a myriad of labour shortages, shifting consumer expectations and post-Brexit workforce regulations.

Customer Experience 59

Customer Experience Technical Support Management Employee Engagement 59

Mass Relators

MAY 31, 2022

With more than 18 years of experience in strategic global sourcing, product development, manufacturing and international operations management, Li plays a significant role in the Company’s non-consumable initiative, health care and other product sourcing initiatives, the company said.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52