Retail TouchPoints

MAY 27, 2022

As consumer appliances grow ever more sophisticated, it can be a challenge for retail salespeople to stay up to speed on every high-tech element blinking, beeping and buzzing in the latest washing machine or dryer — but it’s essential. for associates at several large consumer electronics retailers.

Employee Engagement 289

Employee Engagement Point of Sale Consumer Management 289

Inside Retail

MAY 29, 2021

Manage compliance for streamlined employee experience. One of the most important touchpoints an employee has with their employer is when and how they get paid. Ensuring they are paid accurately, on time, every time is key to employee engagement. Focus on learning and development.

Employee Engagement 259

Employee Engagement Fulfillment Management Location 259

Retail TouchPoints

OCTOBER 2, 2024

Every interaction between a consumer and a brand is part of the overall retail experience. They even influence how employees engage with customers and deliver value. Understanding each of these touch points is critical for retailers to create the experiences that consumers desire. Signage is everywhere.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Retail TouchPoints

NOVEMBER 14, 2023

Because while good data can help to create the kind of personalized experiences that drive business growth, offer value to the consumer and build lasting customer loyalty, there’s a catch — consumers are hesitant about sharing their data. As Managing Director for SAP Labs U.S. As Managing Director for SAP Labs U.S.

Employee Engagement 275

Employee Engagement Consumer Marketing Management 275

Retail TouchPoints

MARCH 21, 2022

5G can Drive Consumer Engagement. 5G is expected to be a powerful catalyst to disrupt retail operations, from optimizing warehouses and supply chain management to transforming the in-store customer experience through personalization and product engagement.

Payment Services 264

Payment Services Checkout Customer Experience Supply Chain Management 264

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

But modern store employees need real-time solutions to adapt to ever-changing environments. Retail employees are increasingly stretched, whether it’s customer data at their fingertips to personalize the experience or tools to manage new forms of payment such as curbside pickup. What is retail workforce management?

Management 98

Management Payment Services Employee Engagement Store Operations 98

Retail TouchPoints

JUNE 27, 2022

After two years of online browsing, consumers are eager to get out of the house and into the store. And as consumer discretionary spending continues to grow , retailers and brands around the world are exploring new ways to capitalize on the next wave of in-person shopping and experiences. So what’s the plan?

Advertising 289

Advertising Employee Engagement Consumer Marketing 289

Theatro

NOVEMBER 19, 2024

By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences. Balancing these expectations with cost-effective service delivery presents a significant challenge.

Employee Engagement 79

Employee Engagement Customer Experience Location Management 79

Retail TouchPoints

SEPTEMBER 2, 2024

This leads to healthier communication and collaboration and, thus, higher employee engagement and lower employee turnover. At Bragg, we’ve seen firsthand how employee engagement contributes to the company vision.

Planning 278

Planning Employee Engagement Promotions ATS 278

Retail TouchPoints

APRIL 28, 2023

The retail sector is investing heavily in technology applications for customers — from virtual dressing rooms to paying by palm — but is the same attention being given to underserved employee groups? Managers and upper-level leaders are not the only ones who can benefit from access to information.

Finance 277

Finance Employee Engagement Supermarket Management 277

Retail TouchPoints

MARCH 11, 2022

If employees do not feel connected to an organization’s mission and values, companies will fail to deliver. The problem is, there’s another gap at play — a gap that both HR and management need to address.

Customer Experience 290

Customer Experience Employee Engagement Promotions Outdoor 290

Retail TouchPoints

DECEMBER 20, 2023

Guest: Jenny Fleiss, Senior Advisor, Volition Capital About the Episode: It seems like we couldn’t go a day in the media without seeing a think piece (or hit piece) focused on direct-to-consumer (DTC) brands. To fully understand the dynamics shaping the future of DTC, we sat down with Jenny Fleiss, Senior Advisor for Volition Capital.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Inside Retail

FEBRUARY 9, 2022

As demographer Simon Kuestenmacher observed in an ABC interview, the changes in consumer buying behaviour during the pandemic have been significant. Consumer expectations of a flawless, omnichannel digital experience with 24/7 support have driven a shift in the distribution of where workers are needed in the retail sector.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Theatro

APRIL 25, 2022

Because satisfying “fast food” is no longer limited to the traditional drive-thru these days, many C-Stores brands are evolving to offer better and fresher food choices to consumers. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows.

Employee Engagement 87

Employee Engagement Fulfillment Customer Experience Management 87

Inside Retail

DECEMBER 19, 2021

Supply chains have focused too much on efficiency and optimisation, and haven’t been able to flex to changes in consumer behaviour, causing widespread delays. In essential sectors such as childcare, recent skills shortages make balancing compliance with the needs of employees increasingly difficult. Happy workforce, happy business.

Employee Engagement 130

Employee Engagement Planning Management Accounting 130

Inside Retail

AUGUST 14, 2023

But in a race to the bottom are we creating a battlefield that will only encourage consumers to shop around and switch? Think about how you are connecting your customer experience to reward and recognition, learning and development and performance management. Price and value are at the forefront of everyone’s minds.

Customer Experience 130

Customer Experience Employee Engagement Marketing Management 130

Retail TouchPoints

OCTOBER 14, 2021

That is why establishing trust and building “forgivability” with consumers can protect a retailer’s brand long term — and its bottom line — should something go wrong. Consumers generally know that doing business in an electronic world comes with a certain amount of risk.

Accounting 182

Accounting Employee Engagement Consumer Shopping 182

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. But by shifting how you manage your team, these issues can be easily resolved. Here are three vital tips for companies preparing to set up a remote customer service team.

Employee Engagement 101

Employee Engagement Customer Experience Management Location 101

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. 2 The research identified six guiding principles that retailers can apply in strategically planning for and managing the potential long-term effects of Covid.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Inside Retail

APRIL 26, 2024

These rows highlight energy- and/or water-efficient washers, dryers, dishwashers, fridges, freezers, TVs and air conditioners, catering to the growing number of consumers shopping with sustainability in mind. He doesn’t follow any particular strategies or methods for managing his time, but he is not much of a morning person. “I

Employee Engagement 147

Employee Engagement Shipping Shopping Marketing 147

Retail Minded

DECEMBER 12, 2024

From unpredictable work schedules to frequent staff turnover, managing these challenges can feel like an ongoing balancing act. HR platforms are reshaping how retail managers tackle their day-to-day responsibilities. It takes care of the repetitive, time-consuming, usually energy-draining HR tasks. The good news?

Management 52

Management Employee Engagement Promotions Accounting 52

Wiser

JULY 25, 2022

Improving your sales team management. This means that efficiency will increase, hopefully leading to smoother consumer experiences and more deals won. Studies show that consumers respond better to meaningful human interactions while shopping. Maximizing your potential sales revenue. These are just a few possibilities.

Employee Engagement 148

Employee Engagement Consumer Target Market Management 148

Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. Consumers today expect speedier access to services than ever before. Estimations show that about 78% of consumers on a transaction did not choose to make an intended sale. .

Customer Experience 88

Customer Experience Employee Engagement Advertising Consumer 88

Cisco Retail

OCTOBER 6, 2021

Employee engagement: Our internal Keep Cisco Safe risk mitigation campaign provides Cisco employees mandatory annual security training, ongoing phishing simulations, year-round security nurturing and the resources to keep security and trust top of mind. Here are 5 ways that Cisco is doing its part to #BeCyberSmart: 1.

Employee Engagement 127

Employee Engagement Accounting Management Consumer 127

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. RTP: How are consumers responding to executive leaders that are expressing empathy, humanity and appreciation in their everyday actions? Trader Joe’s.

Planning 200

Planning Employee Engagement Consumer Customer Experience 200

Theatro

MAY 13, 2024

Traditional communication methods, such as manual searches for information or using overloaded radio channels and paging systems, are not only time-consuming but also prone to exacerbation by labor shortages, reducing overall team productivity. consumers stating that their shopping choices are swayed by these encounters.

Customer Experience 84

Customer Experience Employee Engagement Returns Consumer 84

Inside Retail

NOVEMBER 14, 2022

As a managing director of a recruitment firm, this is my outlook for hiring in 2023. Real wages are expected to pick up some, as the consumer price index (CPI) is projected to trend at 3.5 It was a melange of high business hopes and frustrating, despairing lows. For most, it was unanticipated unless you were a seasoned recruiter.

Employee Engagement 130

Employee Engagement Management ATS Consumer 130

Cisco Retail

MARCH 8, 2022

Many are still investing in health and safety measures for their employees while managing supply chain bottlenecks. These developments have also created pressure on employees to work in conditions that put their physical and emotional health at risk. They also decrease employee engagement and satisfaction and increase turnover.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Inside Retail

JULY 30, 2024

In 2020, the Society for Human Resource Management reported that DEI roles had increased by 55 per cent following demands for broader racial equity and justice after Floyd’s murder. You’ve got to provide a path from the shop floor to management so that people can advance,” Taylor said.

Employee Engagement 130

Employee Engagement Fulfillment Management Shopping 130

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. When things go tough, your customer service representatives need better management, not more money. Using outside expertise to train your employees can help them succeed.

Customer Experience 68

Customer Experience Employee Engagement Returns Planning 68

365 Retail

MARCH 27, 2025

Joe Wicks MBE, the fitness entrepreneur behind The Body Coach The programme continues across multiple stages, with sessions tackling sustainability, social commerce, digital transformation, and employee engagement.

Payment Services 59

Payment Services Employee Engagement Social Commerce Returns 59

Inside Retail

MAY 19, 2022

This week, we shine a spotlight on Anthony Tripodo, commercial manager at Coles Media. I’m currently working as the commercial manager in the newly forming Coles Media Centre of Excellence Team. Describe a regular day for you at work. The team is being created to deliver stronger media campaigns for our supplier partners.

Management 130

Management Supermarket Marketing Employee Engagement 130

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. Increase employee engagement by 20-30%. Loyalty management system data enables retailers to build deeper relationships and greater loyalty, by creating truly personalised promotions.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

Hyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. He writes about how AI technologies support customer satisfaction and employee well-being. Erkin Bek Koichumanov is the Product Marketing Manager at Intelogos.

Employee Engagement 52

Employee Engagement Customer Experience Management Marketing 52

Inside Retail

JANUARY 28, 2024

At the 2024 National Retail Federation annual conference, Marc Benioff, CEO of Salesforce, stated that he believed AI and similar tech advancements would only be able to mutually enhance the shopping experience for the consumer and benefit the retail workers as well.

Payment Services 130

Payment Services Planning Finance Apparel 130

Retail Gazette

MARCH 28, 2025

Retail leaders in the UK currently face a critical challenge – balancing efficiency, compliance, and employee satisfaction amid a myriad of labour shortages, shifting consumer expectations and post-Brexit workforce regulations. Theres a powerful solution to this conundrum: AI-powered workforce management.

Customer Experience 59

Customer Experience Technical Support Management Employee Engagement 59

Mass Relators

MAY 31, 2022

With more than 18 years of experience in strategic global sourcing, product development, manufacturing and international operations management, Li plays a significant role in the Company’s non-consumable initiative, health care and other product sourcing initiatives, the company said.

Promotions 52

Promotions Employee Engagement Store Operations Management 52