Retail TouchPoints

NOVEMBER 16, 2023

A particular area of focus is within the health and wellness sector, with around 50% of consumers now saying that wellness is a top priority in their lives. However, now the larger CPG companies have entered the game to deliver exactly what consumers are looking for. Who knew such a strategy would work for them?

Employee Engagement 277

Employee Engagement Consumer Marketing ATS 277

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Inside Retail

FEBRUARY 9, 2022

As demographer Simon Kuestenmacher observed in an ABC interview, the changes in consumer buying behaviour during the pandemic have been significant. Consumer expectations of a flawless, omnichannel digital experience with 24/7 support have driven a shift in the distribution of where workers are needed in the retail sector.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Theatro

APRIL 25, 2022

Because satisfying “fast food” is no longer limited to the traditional drive-thru these days, many C-Stores brands are evolving to offer better and fresher food choices to consumers. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows.

Employee Engagement 87

Employee Engagement Fulfillment Customer Experience Management 87

Inside Retail

JULY 30, 2024

And the backtracking that we’re seeing signifies a critical moment where businesses are reevaluating their priorities amidst heightened social consciousness and consumer expectations, and what their shareholders are ultimately pushing for.” Research by McKinsey & Company backs this up.

Employee Engagement 130

Employee Engagement Fulfillment Management Shopping 130

Retail Gazette

MARCH 28, 2025

Retail leaders in the UK currently face a critical challenge – balancing efficiency, compliance, and employee satisfaction amid a myriad of labour shortages, shifting consumer expectations and post-Brexit workforce regulations. This has made workforce planning more complex than ever.

Customer Experience 59

Customer Experience Technical Support Management Employee Engagement 59

Mass Relators

MAY 31, 2022

With more than 18 years of experience in strategic global sourcing, product development, manufacturing and international operations management, Li plays a significant role in the Company’s non-consumable initiative, health care and other product sourcing initiatives, the company said.

Promotions 52

Promotions Employee Engagement Store Operations Management 52

Mass Relators

MARCH 31, 2024

Prior to joining DG, she served as executive vice president of supply chain at Neiman Marcus Group (NMG) where she held leadership oversight of all warehouses, distribution and fulfillment centers for brick-and-mortar stores, ecommerce facilities and the company’s customer care call center.

Promotions 52

Promotions Merchant Services Planning Beauty and Health 52

Theatro

MAY 4, 2020

Enabling New Customer Engagement Norms and Models. Instill Consumer Confidence with Clear Signals like Visible Social Distancing, Sanitation Measures, and Employee Protections. In uncertain times, consumers read into everything. Employees need to know that their work matters.

Shipping 52

Shipping Store Operations Fulfillment Employee Engagement 52