Retail TouchPoints

DECEMBER 2, 2024

Pre-loved fashion is having its moment, and for good reason. Zara’s “Pre-Owned” platform enables shoppers to sell, repair or donate pre-owned clothing, Net-a-Porter allows consumers to buy and resell secondhand designer items, and Patagonia’s “Worn Wear” program even allows shoppers to trade-in pre-loved products to buy new items.

Thrift Store 182

Thrift Store Fashion Fast Fashion Employee Engagement 182

Retail TouchPoints

MARCH 3, 2023

Consumers now look for personalization throughout their interactions with a retailer at multiple touch points. According to McKinsey , it yields 20% higher customer-satisfaction rates, boosts sales-conversion rates by 10% to 15%, and enables an increase of 20% to 30% in employee engagement.

Consumer 283

Consumer Customer Experience Fulfillment Employee Engagement 283

Inside Retail

MARCH 20, 2025

By utilising tools like employee self-service portals and digital training platforms, HR resources become more accessible to all employees. Additionally, prioritising training and development ensures that both frontline and corporate employees have opportunities for growth.

Employee Engagement 130

Employee Engagement Promotions Management ATS 130

365 Retail

MARCH 27, 2025

Joe Wicks MBE, the fitness entrepreneur behind The Body Coach The programme continues across multiple stages, with sessions tackling sustainability, social commerce, digital transformation, and employee engagement.

Payment Services 59

Payment Services Employee Engagement Social Commerce Returns 59

365 Retail

MARCH 21, 2023

Sizer leverages computer vision and AI to solve the sizing gap in digital fashion retail – helping fashion retailers increase sales and reduce returns by matching shoppers’ exact body measurements against garment data to deliver accurate, data-driven sizing recommendations.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52

365 Retail

DECEMBER 7, 2021

But looking beyond the seasonal rush, retailers are finding themselves shorthanded during a period of significant, and ongoing, industry change as they adapt to changing consumer preferences, the transition to digital business processes and reinvent their physical spaces to respond to a pandemic impacted landscape.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52