Retail TouchPoints

DECEMBER 9, 2024

The way we shop is transforming, driven largely by millennials and Gen Z as they shift from active to passive shopping. Rather than actively seeking out products, younger consumers more frequently discover them through engaging, immersive content on social media platforms like TikTok and Instagram.

Consumer

Retail TouchPoints

JUNE 20, 2025

Consumers aren’t the only ones concerned about the very real possibility that prices will rise due to the imposition of tariffs. Shoppers already are shifting their behavior: A recent consumer survey by SCAYLE revealed that the current economic situation has 36% of shoppers in America prioritizing lower prices over brand loyalty.

Consumer

Inside Retail

JANUARY 16, 2025

The traditional returns process often involves finding packaging, printing labels and finding a suitable time to drop off the return a time-consuming and inconvenient process for consumers. It also enhances customer satisfaction, creating a seamless end-to-end shopping experience that encourages loyalty and repeat purchases.

Returns

Retail TouchPoints

APRIL 17, 2025

Get it right, and they will not just shop with you this year but will come back long after the flowers have wilted and the chocolates have been eaten. Look at who shopped with you around last Mothers Day and what they bought, then send them a timely reminder. Jewelry, in particular, sees a surge, but consumers have options.

Drop-Shipping

Retail TouchPoints

APRIL 3, 2025

What began with a 1,500-square-foot warehouse now encompasses 400,000 square feet of ever-changing products that are shipped around the country, a bigger operation than Norman probably could ever have imagined. The Small Business Challenge: Continually Coming up with Wow! We’ve always had a uniquely good source of supply, he said.

Wholesale

Inside Retail

APRIL 1, 2025

We sat down with leading retail finance experts from The Reject Shop, Forever New, Taking Shape and Vinomofo to find out. Walking the margin With consumer sentiment falling to new lows in 2024, the challenge on top of mind for many retail CFOs was preserving margin amidst conflicting business needs.

Markdowns

365 Retail

NOVEMBER 7, 2024

The shopping cart has some extra treats this season. Consumers Focus on Value, Favouring Major Discount Days The 2024 forecast anticipates a 6.1% drop in orders using expedited shipping. billion in projected mobile sales, mobile shopping is set to account for 56.3% billion this season, an 8.3%

Drop-Shipping

Retail Focus

JULY 9, 2025

And of course, because everything’s made in-house here in Leeds, we’re not shipping goods halfway around the world. In time, prices will drop to be in line with PVC alternatives. Peutat said: “From smaller shops on the high street to large supermarkets, it is imperative for retailers to adapt to help satisfy demand from customers.”

Drop-Shipping

365 Retail

MAY 8, 2025

The Shift from Passive Loyalty to Active Participation Conventional loyalty programs often rely on passive accumulation: shop, earn, and redeem. These visual elements appeal to consumers’ desire for accomplishment and status. This approach fosters stronger connections, higher retention, and makes shopping feel like play.

Drop-Shipping

Retail Gazette

MARCH 25, 2025

Kingfisher boss Thierry Garnier is feeling relatively optimistic about the year ahead, despite the DIY giant posting a 35% drop in pre-tax profits. Green shoots at the end of the year Garnier has been vocal that the challenging macroeconomic and consumer backdrop has weighed on the group’s bottom line in the past year.

Drop-Shipping

365 Retail

APRIL 8, 2025

As retailers compete for consumer attention in an increasingly digital world, many are borrowing tried-and-tested design strategies from industries that thrive on user engagement. These principles are now inspiring retail websites to rethink traditional UI and make shopping more game-like, immersive, and interactive.

Checkout

Retail TouchPoints

JANUARY 23, 2025

Those boxes will then be shipped back to the retailers where the products originated, in the never-ending ebb and flow of goods sold-shipped-returned-resold that is commerce today. If you’re 25 years old, your relationship with ecommerce is fundamentally different than if you grew up shopping in stores.

Returns

Retail Geek

JULY 28, 2025

Jason has been on the road, engaging with industry professionals and moderating discussions around pressing retail topics such as social commerce and consumer behavior, particularly the growing usage of answer engines amid an evolving shopping cycle involving giants like Amazon and Google.

Shopping

Inside Retail

JUNE 12, 2025

Last month, at the World Retail Congress in London, nearly 1000 industry leaders gathered to discuss and debate some of retail’s most pressing topics, including tariffs, artificial intelligence and the future of consumer behaviour. We’re a social destination, a permanent invitation to experience the new.”

ATS

Inside Retail

FEBRUARY 17, 2025

This move disappointed many consumers and brand founders, especially at Black-owned brands that these big-box retailers had added in recent years. The Honey Pot CEO noted that for brands with products under US$20, e-commerce expenses are much higher due to shipping, marketing, fulfillment and labor requirements.

Drop-Shipping

Inside Retail

MAY 22, 2025

Product range, convenience, and trustworthiness have become the key priorities for Aussies shopping at online marketplaces this year; price is no longer the ultimate factor. The days of marketplaces winning Australian consumers with ultra-cheap pricing alone are over, says Merline McGregor, MD at Pattern Australia.

Shopping

Retail Geek

JUNE 13, 2025

Kicking off, the duo discusses the monumental news that Fiji Simo, the former CEO of Instacart, has been tasked with leading OpenAI’s consumer products division. They reflect on how social media is transforming the way consumers discover and purchase products, paralleling it with the changes brought by AI technologies.

Fulfillment

Retail Geek

JUNE 13, 2025

And the have you pre-ordered did you do midnight Menace for your Nintendo switch too that’s kind of the latest console drop it’s been a while since there’s been midnight Menace kind of thing but but seems like it went well based on the reports I saw. Jason [1:19]I’m in I’m in as much Scott as I can get I I take.

Advertising

Wiser

AUGUST 24, 2017

On the other hand, if you have a limited time sale or a flash sale where you tell your consumers a specific end date, consumers will be motivated to buy sooner. The last thing you want to do is condition your consumers to only shop during sales. Keep your consumers on their toes. Don’t Follow a Pattern.

Markdowns

Wiser

SEPTEMBER 28, 2017

During the 2016 holidays, the International Council of Shopping Centers (ICSC) found that nearly 70 percent of purchases were made with retailers who had both a brick and mortar and online store. Or, that associate can have it shipped to them instead. Ship from Store . In-Store Returns . Experiences .

Drop-Shipping

Retail Bound

APRIL 8, 2025

Whether you sell through brick-and-mortar retailers , catalogs , TV shopping networks , or online marketplaces , the U.S. Established consumer brands are forced to make tough choices : either absorb the higher costs or raise prices and risk losing customer loyalty. retail market remains fertile ground for growth.

Drop-Shipping

Retail TouchPoints

MARCH 14, 2024

Back in the 1950’s his grandfather, Stanley Whitman, decided to open a luxury shopping mall in Florida that would rival Manhattan’s Fifth Avenue. Taking advantage of the balmy Florida weather, Bal Harbour Shops pioneered the idea of an open-air shopping mall. Matthew Whitman Lazenby and his family have never dreamed small.

Shopping

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Consumer

Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

Returns

Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. Klarna’s new intelligent search tool compares thousands of websites to help consumers find the best price for any product and lists the results in an “orderly overview.”

Merchant Services

Retail TouchPoints

JUNE 24, 2022

SHEIN took the opportunity to showcase some of its special lines, including the designer-led drop range SHEIN X, the plus-size SHEIN Curve range, a PRIDE-themed assortment and its higher-end MOTF line made from “quality materials and construction.”

Drop-Shipping

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. The ease of online shopping also gives consumers the ability to comparison shop more quickly, showing them more options in less time.

Shipping

Retail TouchPoints

AUGUST 11, 2022

consumers through a new partnership with ThredUP , and a six-month rental pilot in the UK with platform Rotaro. Not all items sent in will be able to be resold, but for those that do sell on ThredUP, customers will then receive Tommy Hilfiger shopping credit that can be used in the brand’s stores or website. In the U.S.,

Drop-Shipping

Retail TouchPoints

NOVEMBER 10, 2022

Retail TouchPoints (RTP): How is Sephora dealing with shifts in shopper behavior over the past few years, particularly as consumers’ budgets have come under increased pressure? . We’re also supporting convenience, for example with the September 2022 addition of free shipping for all Beauty Insider members.

Consumer

Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Choose a model that can scale with your growth trajectory.

Drop-Shipping

Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023.

Drop-Shipping

Retail TouchPoints

AUGUST 27, 2024

BTS purchases certainly are starting earlier: according to the National Retail Federation (NRF) survey conducted by Prosper Insights & Analytics, more than half ( 55% ) of consumers already had started buying school items in July. If [consumers] see [a BTS item] as more of a ‘want’ than a ‘need,’ that would put more pressure on retailers.”

Markdowns

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns. Retailers across the U.S.

Returns

Retail TouchPoints

MAY 2, 2022

Consumers have started taking sustainability into account when deciding what to buy and where to buy it. This is especially true for younger consumers: some 75% of millennials say they consider sustainability when making a purchase. Over the past seven years, there has been a 71% increase in online searches for sustainable goods.

Drop-Shipping

Retail TouchPoints

MAY 21, 2021

consumer now pays for four different video streaming subscriptions. There are subscription shopping services now available too. Subscription is a great model because it builds a relationship between the consumer and vendor — or the service provider in some cases. Consumers grow to rely on their subscription service providers.

Merchant Services

Retail TouchPoints

SEPTEMBER 28, 2020

Fortunately, not long into the crisis, search behemoth Google paid attention to these companies’ needs, announcing in April that merchants would be able to list products on its Google Shopping platform for free. Your business should certainly be looking to harness Google Shopping to its advantage. Adding Products to Google Shopping.

Shopping

Retail TouchPoints

FEBRUARY 3, 2023

The current economic environment has driven consumers to be more budget conscious and price sensitive as inflation pushes up the cost of living and products’ prices. Approximately 73% of consumers are omnichannel shoppers, so it’s a smart strategy to be in more than one place. Be mobile-friendly.

Merchant Services