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Returns and Fraud are on the Rise — Happy Returns Wants to Help

Retail TouchPoints

that, together, process millions of returns every month. Those boxes will then be shipped back to the retailers where the products originated, in the never-ending ebb and flow of goods sold-shipped-returned-resold that is commerce today. Merchants are realizing this and adapting. Still, its a costly problem for merchants.

Returns 272
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Social Commerce Revolution: How Payments Innovation Transformed the Digital Shopping Experience

Retail TouchPoints

They extend to things like livestreams, shoppable content and payment links within Instagram Reels, stories, TikTok videos or Pinterest Pins. Whats more, Deloitte data shows that consumers using social media were four times more likely to add more to their baskets or make purchases of a higher value than they would when shopping off-channel.

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Ulta Partners with Happy Returns to Add Service to 1,300 Stores

Retail TouchPoints

Ulta Beauty is partnering with Happy Returns to add Return Bar services to 1,300 brick-and-mortar locations. Our pilot with the innovative return platform reinforced the value simplified, in-person returns offer consumers and retailers alike,” said Kecia Steelman, COO of Ulta Beauty in a statement. “We’re

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Turn Tricky Market Conditions into Revenue-Increasing Opportunities

Retail TouchPoints

Supply chain issues, inflation and other economic headwinds that resulted from the COVID-19 pandemic and the Russian invasion of Ukraine are still present for merchants. The current economic environment has driven consumers to be more budget conscious and price sensitive as inflation pushes up the cost of living and products’ prices.

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Six Things the Consumer of 2021 Really Wants

Retail TouchPoints

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Meanwhile, for merchants that had already built their businesses online before the pandemic, a larger addressable market buoyed most, but created scalability challenges for all (including Amazon).

Consumer 312
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Americans are Embracing Subscription Services and Digital Goods in a Big Way

Retail TouchPoints

The adoption of subscription-based services and digital goods purchases were on the rise well before COVID-19 hit. consumer now pays for four different video streaming subscriptions. There are subscription shopping services now available too. Consumers grow to rely on their subscription service providers.

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Consumers Turn to BNPL, BOPIS to Cope with Rising Prices and Supply Chain Uncertainty

Retail TouchPoints

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Consumer 264