Retail TouchPoints

FEBRUARY 6, 2025

Whats more, Deloitte data shows that consumers using social media were four times more likely to add more to their baskets or make purchases of a higher value than they would when shopping off-channel. Adding an entire shopping ecosystem on top of social platforms only increases the amount of collected consumer data.

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Inside Retail

MARCH 17, 2025

Consumers today are more conscious than ever, looking beyond just products and prices they want to support brands that align with their values, said Mareile Osthus, Humiis co-founder and CEO. Theyd love to see eco-friendly shipping options at checkout or the opportunity to opt in for a donation, said Osthus.

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Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Returns Drop-Shipping Merchant Services Shipping 312

Inside Retail

NOVEMBER 28, 2023

Email marketing flows are crucial for crafting a seamless and personalised customer journey. With Klaviyo , an intelligent marketing automation platform, retailers can set up automated email flows triggered by specific customer actions, ensuring timely and relevant communication.

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Marketing Drop-Shipping Promotions Checkout 287

Retail TouchPoints

APRIL 3, 2025

As he drove around the streets of Chicago looking for local retailers interested in steeply discounted Christmas tree bulbs and the like, he had his own lightbulb moment perhaps there was a larger market for excess and out-of-season inventory. Being the third generation is tough, Bradley said.

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Wholesale Drop-Shipping Merchant Services Shipping 147

Retail TouchPoints

MARCH 20, 2025

The site launched in Texas on March 20, and Edible Brands plans to quickly expand it to other markets where hemp products are legal across the Southeastern U.S., Some products will be available for nationwide shipping where legally permitted. including Florida and Georgia.

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Drop-Shipping Planning Shipping Consumer 147

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

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Consumer Merchant Services Payment Services Drop-Shipping 264

Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Choose a model that can scale with your growth trajectory.

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Drop-Shipping Shipping Merchant Services Payment Services 98

Retail TouchPoints

NOVEMBER 30, 2020

“It took us about three weeks from concept to finalizing the apartments, including designing the textiles, rendering the fabric to frame on the furniture, and then using the 3D tech to drop it all in,” said Meganne Wecker, President and Chief Creative Officer at Skyline Furniture in an interview with Retail TouchPoints.

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Retail TouchPoints

SEPTEMBER 2, 2022

Pinduoduo has made its most aggressive move yet into non-Chinese markets with the Sept. Temu’s site shows average shipping times to most of the U.S. Both of Pinduoduo’s larger rivals already have several channels for tapping global markets. While GlobalData forecasts that the Chinese ecommerce market will reach $3.3

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Drop-Shipping Jewelry Apparel Shipping 311

Retail TouchPoints

MARCH 14, 2024

Meeting Luxury Consumers Where They Are (Image courtesy Whitman Family Development) The COVID-19 pandemic brought about many changes in the U.S., Meeting Luxury Consumers Where They Are (Image courtesy Whitman Family Development) The COVID-19 pandemic brought about many changes in the U.S., ACCESS Pop-Up center courtyard at night.

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Shopping Consumer Drop-Shipping Shipping 299

Retail TouchPoints

AUGUST 11, 2022

consumers through a new partnership with ThredUP , and a six-month rental pilot in the UK with platform Rotaro. We’re excited to launch this program with ThredUP, which helps us create more value out of our existing product and connect with our consumers in a new way. Tommy Hilfiger , owned by PVH Corp. , In the U.S.,

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Drop-Shipping Shipping Fashion Consumer 263

Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. The ease of online shopping also gives consumers the ability to comparison shop more quickly, showing them more options in less time.

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Shipping Drop-Shipping Returns Comparison Shopping 280

Retail TouchPoints

NOVEMBER 10, 2022

Retail TouchPoints (RTP): How is Sephora dealing with shifts in shopper behavior over the past few years, particularly as consumers’ budgets have come under increased pressure? . We’re also supporting convenience, for example with the September 2022 addition of free shipping for all Beauty Insider members.

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Consumer Drop-Shipping Customer Experience Accounting 269

Retail TouchPoints

AUGUST 12, 2024

The direct-to-consumer (DTC) brand landscape continues to evolve, with the gap between winners and losers widening. The company pointed to faster growth in glasses, lower outbound customer shipping costs as a percent of revenue and improved efficiencies in owned optical laboratories as key drivers for this gross margin improvement.

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Drop-Shipping Customer Experience Planning Advertising 275

Retail TouchPoints

MAY 2, 2022

Consumers have started taking sustainability into account when deciding what to buy and where to buy it. This is especially true for younger consumers: some 75% of millennials say they consider sustainability when making a purchase. Over the past seven years, there has been a 71% increase in online searches for sustainable goods.

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Drop-Shipping Returns Supply Chain Management Shipping 334

Retail TouchPoints

OCTOBER 16, 2023

The news comes just a few weeks after Netflix announced that after 25 years it had shipped its last physical DVD. The market for physical DVDs has been dropping precipitously with the growth of streaming services. consumer spending on these items was $753.89 Data from the Digital Entertainment Group indicated that U.S.

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Drop-Shipping Shipping Consumer Marketing 264

Retail TouchPoints

AUGUST 7, 2024

After a little more than a year in his role as EVP and Chief Consumer Officer, Jim Dausch has stepped down from his post at Under Armour , according to an SEC filing from the company. Reporting directly to Linnartz, Dausch led global brand, marketing, digital engagement and customer experience across all commerce channels.

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Drop-Shipping Wholesale Customer Experience Shipping 264

Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023.

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Drop-Shipping Consumer Customer Retention Shipping 309

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

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Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

OCTOBER 3, 2023

It was no longer enough to route orders to a handful of DCs and drop ship vendors. Doing extensive online research, and then opting for the speed of curbside pickup over ship to address? Checking inventory in a local store but not placing an order?

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Retail TouchPoints

APRIL 27, 2023

For example, most consumers today are concerned about carbon emissions, climate change and sustainability. Increasingly, consumers are choosing to do business with retailers and brands with values that align with theirs. In 2020, 62% of consumers had made that kind of switch.

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Retail TouchPoints

DECEMBER 8, 2023

This branded apparel — or merch, as it’s more commonly called — sent consumers into a frenzy. How do these brands turn around these drops so quickly? The key to consumers’ hearts lies in the merch partner you choose. Additionally, a proven track record of successful products (especially with a quick-turn drop) is essential.

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Drop-Shipping Apparel Accounting Shipping 264

Retail TouchPoints

SEPTEMBER 30, 2021

“Our partnership with Staples US Retail significantly increases the availability of in-person drop-off points for online shoppers and gives retailers a more cost-effective way to manage their reverse logistics.” “Staples is a destination for all things shipping, especially for small businesses and remote workers. .

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Returns Location Merchant Services Drop-Shipping 264

Retail TouchPoints

AUGUST 24, 2023

The deal coincides with the wide launch of CommentSold’s drop shipping capabilities, creating an end-to-end platform for direct-to-consumer (DTC) sales. “I These sites will automatically feature seller-curated drop ship items as ecommerce listings.

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Drop-Shipping Shipping Fulfillment Management 245

Retail TouchPoints

AUGUST 27, 2024

BTS purchases certainly are starting earlier: according to the National Retail Federation (NRF) survey conducted by Prosper Insights & Analytics, more than half ( 55% ) of consumers already had started buying school items in July. If [consumers] see [a BTS item] as more of a ‘want’ than a ‘need,’ that would put more pressure on retailers.”

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Markdowns Drop-Shipping Consumer Discount Store 337

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns. Retailers across the U.S.

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Returns Merchant Services Drop-Shipping Consumer 328

Retail TouchPoints

SEPTEMBER 5, 2024

Kohl’s has always been committed to families by providing the product they want at a great value, said Christie Raymond, Chief Marketing Officer of Kohl’s in a statement. Setting a Foundation for Future Growth This is Kohl’s latest effort to right the business ship. and a comparable sales decrease of 5.1%. and 4.8% , respectively.

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Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers wouldn’t repurchase from a brand after a poor returns experience. consumers and retain repeat customers. consumers coming back for more.

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Returns Drop-Shipping Shipping Consumer 249

Inside Retail

APRIL 1, 2025

Walking the margin With consumer sentiment falling to new lows in 2024, the challenge on top of mind for many retail CFOs was preserving margin amidst conflicting business needs. That wasnt helped by shrink in-store, particularly consumables, reaching an all-time high.

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Promotions Finance Markdowns Drop-Shipping 130

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. Loyalty Shifts to Value.

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Drop-Shipping Fulfillment Consumer Shipping 306

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

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Fulfillment Drop-Shipping Customer Retention Shipping 289

Retail TouchPoints

AUGUST 7, 2023

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. The trade-off is long shipping times, another thing Wish is working hard to improve.

Merchant Services 245

Merchant Services Drop-Shipping Shipping Payment Services 245

Retail TouchPoints

MAY 27, 2021

Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. Meanwhile, an astonishing 78% of consumers surveyed in BOXpoll from Pitney Bowes said their most recent online returns were inconvenient. Does anyone actually like returns?

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Retail TouchPoints

AUGUST 12, 2024

The early 2010s brought consumers an onslaught of subscription services. Birchbox gave more consumers access to luxury beauty products at a fraction of the price, while BarkBox promised dog parents (and their furry counterparts) a new toy and treat combo every month. And these needs change based on the stage that consumers are in.

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Drop-Shipping Consumer Jewelry Convenience Products 264

Inside Retail

JUNE 28, 2022

Gift Flick is an e-commerce plug-in that enables consumers to virtually send any product or gift voucher in an e-tailer’s store. A year-round gifting problem solver for both consumers and retailers alike. or drop us a line at hello@giftflick.com.au. An end to order deadlines for online gift shopping.

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Drop-Shipping Shipping Advertising Consumer 246

Retail TouchPoints

OCTOBER 26, 2022

“It was a really exciting high-growth time in India’s ecommerce journey, and it was a fantastic, enormous learning experience for me in ecommerce, supply chain, merchandising, digital marketing, all of that, but I hit a midlife crisis,” Pany said in an interview with Retail TouchPoints. “I The Democratization of Distribution.

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Drop-Shipping Shipping Merchant Services Wholesale 287