Retail TouchPoints

JULY 30, 2024

28 in what is believed to be a first for a department store. The move was reportedly prompted in large part by a rash of crime and a resulting decline in foot traffic in the Union Square shopping district where the store is located.

Department Stores 250

Department Stores Location Shopping Consumer 250

Inside Retail

DECEMBER 11, 2023

Since the retailer’s establishment in 1858, Macy’s has become one of the most well-known department stores in the US, if not the world. Like many retailers, both in the US and internationally, Macy’s has been impacted by the decline in consumer interest in shopping in traditional department stores amidst the rise of online shopping.

Department Stores 244

Department Stores Merchant Services Management Store Operations 244

Retail TouchPoints

SEPTEMBER 23, 2022

While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced brand dilution distribution” since 2018, according to Patrice Louvet, President and CEO of the company. The brand has exited two-thirds of its department store presence in the U.S.

Department Stores 238

Department Stores Consumer Planning Store Operations 238

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

Location 304

Location Planning Department Stores Shopping 304

Inside Retail

JANUARY 9, 2025

The consensus within the retail industry is that Nordstroms partnership deal with the Mexican retail group will improve the department store retailers chances of thriving at a time when many legacy players, like Macys, are struggling to survive. However, long-term success for Nordstrom wont come without further changes.

Department Stores 130

Department Stores Boutique Store Operations Promotions 130

Retail TouchPoints

NOVEMBER 13, 2024

But designing a successful retail experience doesn’t simply involve placing stores and restaurants next to the stadium. It’s essential to harness consumer and market insights to craft an experience, and the right mix of uses, to entice locals to visit the stadium district for shopping, dining and a place to live or work.

Department Stores 207

Department Stores Customer Experience Shopping Consumer 207

Retail TouchPoints

JULY 26, 2021

Bernstein also has worked in the retail and consumer practice at McKinsey & Co. Maly’s ability to create connections with consumers through breakthrough platforms that integrate product, service and experience make her a great fit to lead this special and growing brand,” said Spring in a statement.

Beauty and Health 256

Beauty and Health Department Stores Location Planning 256

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Net income for the 13 weeks ended Jan.

Department Stores 209

Department Stores Returns Jewelry Apparel 209

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

Payment Services 228

Payment Services Consumer Customer Retention Marketing 228

Retail TouchPoints

NOVEMBER 18, 2022

Online search is the top source of gift inspiration, at 43% , followed by friends and family at 35% and within a store at 31%. The top five categories for gift-giving consumers are clothing at 55% , followed by gift cards at 45% , toys at 37% , books/music/movies/video games at 33% and food/candy at 31%. billion , compared with $28.1

Shopping 245

Shopping Department Stores Planning Accounting 245

Inside Retail

SEPTEMBER 12, 2024

The evidence is showing up most clearly in the reports coming out of the big department store chains, where the strength is increasingly concentrated in a few flagship stores rather than being distributed across their entire store fleets. The company’s 14 luxury department stores in Japan reported out 4.5

Department Stores 130

Department Stores Specialty Store Consumer Supermarket 130

Retail TouchPoints

MARCH 7, 2023

The latest batch of store openings marks dd’s Discounts’ entry into Wisconsin and has led to a larger presence for both banners in California, Texas and Florida. This is the second year in a row when Ross Stores will grow its footprint by 100 locations while maintaining the same ratio of Ross to dd’s shops. .

Planning 243

Planning Apparel Department Stores Discount Store 243

Inside Retail

JULY 13, 2023

Consumers believe that sellers, distributors, and e-commerce stores share responsibility for ensuring product authenticity, with a desire for more ways to verify authenticity and reliable customer service. He said that the pandemic and related lockdowns and movement restrictions were a further blow to physical store operations.

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Consumer Payment Services Fulfillment Department Stores 130

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. Beginning Jan.

Department Stores 232

Department Stores Planning Returns ATS 232

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. distribution center with a new induction, sorting and packing system.

Point of Sale 268

Point of Sale Payment Services Customer Experience Department Stores 268

Retail TouchPoints

NOVEMBER 15, 2023

Unions Accuse REI of Unfair Labor Practices Another Seattle-based company, REI , is being targeted by two strong unions: the United Food and Commercial Workers International Union (UFCW) and the Retail, Wholesale and Department Store Union (RWDSU) with a total of 80 charges of unfair labor practices.

Planning 266

Planning Department Stores Wholesale Location 266

Retail TouchPoints

FEBRUARY 7, 2023

American Dream’s newest tenant will be The ADdress, a 55,000-square-foot multi-brand store in a space that previously had been leased by Century 21 , according to Glossy. The concept was developer by Triple Five Group and is billed as the “first-ever modest clothing department store” (i.e.

Payment Services 221

Payment Services Department Stores Checkout Finance 221

Retail TouchPoints

JUNE 9, 2023

In many instances, declines occur because consumer shopping patterns shift over time. For example, malls were the hottest thing in retail for decades — until ecommerce behemoths like Amazon began eroding malls’ implicit promise of being the everything store (or stores). For example, at category killers like T.J.

ATS 227

ATS Advertising Promotions Consumer 227

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

Department Stores 209

Department Stores Location Returns Fashion 209

Retail TouchPoints

MARCH 20, 2024

Embrace the ‘Ceremony’ of the In-Store Experience During COVID-19 shutdowns, consumers quickly got used to browsing and buying online. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. When they go shopping, they want to be treated specially.

Specialty Retailers 253

Specialty Retailers Department Stores Consumer Advertising 253

Retail TouchPoints

JUNE 4, 2021

Kohl’s , where Lands’ End is now available both online and at 150 stores, was credited as the largest contributor. compared to 2019), but the department store chain seems to be gaining ground in other areas. Macy’s Q1 2021 comparable sales were unimpressive (up 62.5% compared to 2020 and down 10.5% The retailer saw 4.6

Jewelry 241

Jewelry Department Stores Returns Shopping 241

Retail TouchPoints

JANUARY 20, 2025

Department stores may face large amounts of packaging materials, unsold goods and returned items, while ecommerce retailers often deal with higher volumes of cardboard boxes, bubble wrap and plastic packaging.

Management 185

Management Returns Department Stores Merchandise Store 185

Retail TouchPoints

OCTOBER 10, 2024

Because the reality is, most consumers are not going to bother to learn about your products as much as you want them to, particularly in fashion, especially if it’s an impulse buy. In addition to enhancing the shopper journey, the solution from Crave Retail gives Under Armour access to rich data sets detailing store-level activity.

Payment Services 223

Payment Services Apparel Checkout Fulfillment 223

Retail TouchPoints

SEPTEMBER 21, 2020

Patagonia and Target, that had executed voter engagement programs during the 2018 election cycle with employees, consumers or both. Studies show that consumers are more loyal to brands that take a clear stance on issues they care about. Nordstrom stores and operations centers will remain open on Nov.

Sporting Goods 252

Sporting Goods Department Stores Apparel Fulfillment 252

Retail Wire

JUNE 1, 2023

Macy’s has reduced its full-year forecast after the department store operator saw consumers curtail spending in the spring. The retailer said it expects to mark down more merchandise in the future and is also cutting orders to avoid carrying excess inventory.

Department Stores 100

Department Stores Store Operations Consumer 100

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. That means brick-and-mortar is still going strong, and not just because consumers are eager to get out of the house again.

Store Layout 211

Store Layout Sporting Goods Consumer Location 211

Retail TouchPoints

JUNE 19, 2023

In our research, consumers reported that between 13% and 22% of their total bill in stores was made up of impulse items, depending on the type of retailer shopped. Our research found that Amazon Prime members are not habitual impulse buyers when online shopping — yet they turn to impulse buying when they make trips to physical stores.

Inventory Management 223

Inventory Management Department Stores Consumer Shopping 223

Inside Retail

NOVEMBER 16, 2023

The three will report to Heidi O’Neill, president, consumer, product and brand at Nike. In addition, Dr Muge Erdirik Dogan will join Nike as chief technology officer, effective November 27, to boost the quality of consumer experiences with products, platforms, and services. Dogan’s most recent role was as president of Amazon Fashion.

Department Stores 130

Department Stores Net Profit Wholesale Fashion 130

Retail TouchPoints

MARCH 1, 2024

He compared the level of interest of a consumer who had simply seen a Natori ad on social media to one who had “gone to the website, added something to their bag and abandoned the cart. That’s much more useful [data] than the first consumer. We aren’t blindly retargeting every user,” said Natori.

Department Stores 201

Department Stores Wholesale Finance Apparel 201

Retail TouchPoints

APRIL 2, 2024

KnitWell Group has partnered with Mexican department store retailer El Puerto de Liverpool to expand the Talbots brand to Mexico. Liverpool will open 10 Talbots shop-in-shops within its stores in and around Mexico City this month with assortments featuring Talbots’ modern classic style curated for Mexican consumers.

Location 144

Location Department Stores Shopping Consumer 144

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. of consumers say they will feel most comfortable shopping at standalone specialty retail stores.

Returns 235

Returns Apparel Store Layout Specialty Retailers 235

Retail TouchPoints

MARCH 4, 2021

Retail TouchPoints (RTP): I understand that although the Harmony783 company is nearly two years old, selling to consumers only started recently. Consumers today are much more aware of the things that are important to them, and sustainability is important to people. How have sales been going?

Department Stores 156

Department Stores Specialty Retailers Wholesale Consumer 156

Retail TouchPoints

DECEMBER 16, 2020

Sports, music and other hobby stores beat the average, with sales down just 0.6% , while big box retailers declined 1% and sales at furniture stores fell 1.1%. A few other retail segments saw more significant losses: Electronics: Down 3.5% ; Clothing and accessories: Down 6.8% ; and Department stores: Down 7.7%.

Department Stores 145

Department Stores Accessories Consumer Shopping 145

Retail TouchPoints

OCTOBER 31, 2023

How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset? The good news: Skills developed on the consumer side can be flipped around and used to fight retail crime. What are the most customer-friendly ways to protect high-value items from smash-and-grabs?

Loss Prevention 242

Loss Prevention Sporting Goods Customer Experience Store Layout 242

Inside Retail

JUNE 27, 2024

They have long since been a very important part of American consumer society and while they’ve had their ups and downs, they remain a popular retail destination.” For example, one key difference between “malls today compared to yesteryear is that the anchor stores are different,” Saunders pointed out. “In That is less so today.

Retail Marketing 147

Retail Marketing Marketing Department Stores Shopping 147

Retail TouchPoints

JANUARY 25, 2021

Nordstrom is already an expert at this , and American Eagle may be able to pivot failing American Eagle stores as support for its new Aerie locations. “I I don’t think department stores are dead,” said Hilding Anderson, Head of Retail Strategy at Publicis Sapient in an interview with Retail TouchPoints. “I

Fulfillment 220

Fulfillment Promotions Department Stores Shipping 220

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. “During the pandemic, shoppers were really efficient,” said Tom McGee, President of the International Council of Shopping Centers (ICSC) in an interview with Retail TouchPoints.

Shopping 238

Shopping Outdoor Fulfillment Returns 238