Retail TouchPoints

JULY 30, 2024

28 in what is believed to be a first for a department store. The move was reportedly prompted in large part by a rash of crime and a resulting decline in foot traffic in the Union Square shopping district where the store is located.

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Retail TouchPoints

NOVEMBER 19, 2024

As consumers furiously stock up on everything they need for under the tree and around the table, retail workers — who make up more than one quarter of the U.S. Many people will be left to handle a store, understaffed, underpaid and without the chance of getting to spend time visiting family. We’re consumers also; we get it.

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Department Stores Wholesale Shopping Consumer 261

Retail Wire

JUNE 1, 2023

Macy’s has reduced its full-year forecast after the department store operator saw consumers curtail spending in the spring. The retailer said it expects to mark down more merchandise in the future and is also cutting orders to avoid carrying excess inventory.

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Inside Retail

DECEMBER 11, 2023

Since the retailer’s establishment in 1858, Macy’s has become one of the most well-known department stores in the US, if not the world. Like many retailers, both in the US and internationally, Macy’s has been impacted by the decline in consumer interest in shopping in traditional department stores amidst the rise of online shopping.

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Inside Retail

JUNE 30, 2021

From using non-toxic paint in stores to digitising documents to avoid paper waste, more businesses are taking steps to make their physical operations more sustainable. That includes the Japanese department store chain Takashimaya. Takashimaya opened its first store in Kyoto, Japan, in 1831, selling gofuku (formal kimono).

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Department Stores Beauty and Health Accounting Promotions 246

Inside Retail

NOVEMBER 16, 2023

The three will report to Heidi O’Neill, president, consumer, product and brand at Nike. In addition, Dr Muge Erdirik Dogan will join Nike as chief technology officer, effective November 27, to boost the quality of consumer experiences with products, platforms, and services. Dogan’s most recent role was as president of Amazon Fashion.

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Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

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Retail TouchPoints

SEPTEMBER 23, 2022

While 63% of the company’s business is derived through direct-to-consumer channels and 26% is credited to digital commerce, Ralph Lauren has “reduced brand dilution distribution” since 2018, according to Patrice Louvet, President and CEO of the company. The brand has exited two-thirds of its department store presence in the U.S.

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Department Stores Consumer Planning Store Operations 273

Retail TouchPoints

OCTOBER 10, 2024

Because the reality is, most consumers are not going to bother to learn about your products as much as you want them to, particularly in fashion, especially if it’s an impulse buy. In addition to enhancing the shopper journey, the solution from Crave Retail gives Under Armour access to rich data sets detailing store-level activity.

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Retail TouchPoints

APRIL 2, 2024

KnitWell Group has partnered with Mexican department store retailer El Puerto de Liverpool to expand the Talbots brand to Mexico. Liverpool will open 10 Talbots shop-in-shops within its stores in and around Mexico City this month with assortments featuring Talbots’ modern classic style curated for Mexican consumers.

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Location Department Stores Shopping Consumer 144

Retail TouchPoints

NOVEMBER 18, 2022

Online search is the top source of gift inspiration, at 43% , followed by friends and family at 35% and within a store at 31%. The top five categories for gift-giving consumers are clothing at 55% , followed by gift cards at 45% , toys at 37% , books/music/movies/video games at 33% and food/candy at 31%. billion , compared with $28.1

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Retail TouchPoints

FEBRUARY 7, 2023

American Dream’s newest tenant will be The ADdress, a 55,000-square-foot multi-brand store in a space that previously had been leased by Century 21 , according to Glossy. The concept was developer by Triple Five Group and is billed as the “first-ever modest clothing department store” (i.e.

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Payment Services Department Stores Checkout Finance 270

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

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Department Stores Location Returns Fashion 265

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. distribution center with a new induction, sorting and packing system.

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Point of Sale Payment Services Customer Experience Department Stores 274

Retail TouchPoints

MARCH 7, 2023

The latest batch of store openings marks dd’s Discounts’ entry into Wisconsin and has led to a larger presence for both banners in California, Texas and Florida. This is the second year in a row when Ross Stores will grow its footprint by 100 locations while maintaining the same ratio of Ross to dd’s shops. .

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Retail TouchPoints

JUNE 9, 2023

In many instances, declines occur because consumer shopping patterns shift over time. For example, malls were the hottest thing in retail for decades — until ecommerce behemoths like Amazon began eroding malls’ implicit promise of being the everything store (or stores). For example, at category killers like T.J.

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Retail TouchPoints

NOVEMBER 15, 2023

Unions Accuse REI of Unfair Labor Practices Another Seattle-based company, REI , is being targeted by two strong unions: the United Food and Commercial Workers International Union (UFCW) and the Retail, Wholesale and Department Store Union (RWDSU) with a total of 80 charges of unfair labor practices.

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Planning Department Stores Wholesale Location 284

Retail TouchPoints

MARCH 1, 2024

He compared the level of interest of a consumer who had simply seen a Natori ad on social media to one who had “gone to the website, added something to their bag and abandoned the cart. That’s much more useful [data] than the first consumer. We aren’t blindly retargeting every user,” said Natori.

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Department Stores Wholesale Finance Apparel 259

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Net income for the 13 weeks ended Jan.

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Department Stores Returns Jewelry Apparel 209

VMS

DECEMBER 22, 2021

Using Capture Services On-Demand, Matterport Pro2 cameras, or the Matterport Smartphone app, retail customers are creating virtual showrooms, curating shoppable digital experiences with e-commerce integration, and making store operations more efficient. Harrods Uses Matterport Capture Services to Create Virtual Showroom for Consumers.

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Consumer Visual Merchandising Jewelry Department Stores 52

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., 2, 2023, Gass will lead the Levi’s brand and the company’s global digital and commercial operations, at which time she also is expected to join the company’s board of directors. Beginning Jan.

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Retail TouchPoints

MARCH 20, 2024

Embrace the ‘Ceremony’ of the In-Store Experience During COVID-19 shutdowns, consumers quickly got used to browsing and buying online. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. When they go shopping, they want to be treated specially.

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Retail TouchPoints

JULY 26, 2021

Bernstein also has worked in the retail and consumer practice at McKinsey & Co. Maly’s ability to create connections with consumers through breakthrough platforms that integrate product, service and experience make her a great fit to lead this special and growing brand,” said Spring in a statement.

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Beauty and Health Department Stores Location Planning 261

Inside Retail

JUNE 27, 2024

They have long since been a very important part of American consumer society and while they’ve had their ups and downs, they remain a popular retail destination.” For example, one key difference between “malls today compared to yesteryear is that the anchor stores are different,” Saunders pointed out. “In That is less so today.

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Retail TouchPoints

JUNE 19, 2023

In our research, consumers reported that between 13% and 22% of their total bill in stores was made up of impulse items, depending on the type of retailer shopped. Our research found that Amazon Prime members are not habitual impulse buyers when online shopping — yet they turn to impulse buying when they make trips to physical stores.

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Inventory Management Department Stores Consumer Shopping 271

Retail TouchPoints

SEPTEMBER 3, 2020

In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. In-Store Returns Trending Up, But Not Pouring In.

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Retail TouchPoints

MARCH 4, 2021

Retail TouchPoints (RTP): I understand that although the Harmony783 company is nearly two years old, selling to consumers only started recently. Consumers today are much more aware of the things that are important to them, and sustainability is important to people. How have sales been going?

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Retail TouchPoints

DECEMBER 16, 2020

Sports, music and other hobby stores beat the average, with sales down just 0.6% , while big box retailers declined 1% and sales at furniture stores fell 1.1%. A few other retail segments saw more significant losses: Electronics: Down 3.5% ; Clothing and accessories: Down 6.8% ; and Department stores: Down 7.7%.

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Department Stores Accessories Consumer Shopping 187

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

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Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. That means brick-and-mortar is still going strong, and not just because consumers are eager to get out of the house again.

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Retail TouchPoints

OCTOBER 31, 2023

How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset? The good news: Skills developed on the consumer side can be flipped around and used to fight retail crime. What are the most customer-friendly ways to protect high-value items from smash-and-grabs?

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Retail TouchPoints

JUNE 4, 2021

Kohl’s , where Lands’ End is now available both online and at 150 stores, was credited as the largest contributor. compared to 2019), but the department store chain seems to be gaining ground in other areas. Macy’s Q1 2021 comparable sales were unimpressive (up 62.5% compared to 2020 and down 10.5% The retailer saw 4.6

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Jewelry Department Stores Returns Shopping 283

Retail TouchPoints

SEPTEMBER 21, 2020

Patagonia and Target, that had executed voter engagement programs during the 2018 election cycle with employees, consumers or both. Studies show that consumers are more loyal to brands that take a clear stance on issues they care about. Nordstrom stores and operations centers will remain open on Nov.

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Sporting Goods Department Stores Apparel Fulfillment 261

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. of consumers say they will feel most comfortable shopping at standalone specialty retail stores.

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Returns Apparel Store Layout Specialty Retailers 292

Inside Retail

FEBRUARY 27, 2023

Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store. We believe the retailers that will genuinely thrive tomorrow will understand that success requires agility across the entire organisation, not just in a specific channel.

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Retail TouchPoints

MAY 21, 2021

These investments are representative of Target’s swift response to changing consumer behavior, which also helped the retailer succeed during the depths of the pandemic, according to Anderson.

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Retail TouchPoints

JANUARY 25, 2021

Nordstrom is already an expert at this , and American Eagle may be able to pivot failing American Eagle stores as support for its new Aerie locations. “I I don’t think department stores are dead,” said Hilding Anderson, Head of Retail Strategy at Publicis Sapient in an interview with Retail TouchPoints. “I

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