Inside Retail

MAY 8, 2024

This week, the Senate Committee on Supermarket Prices made 14 recommendations for the Government to consider amending the Competition and Consumer Act 2010 to end the alleged price gouging of the major supermarkets. This will allow consumers to align and ‘buycott’ from a supermarket that promotes their values.

Supermarket 278

Supermarket Customer Retention Consumer Wholesale 278

Retail TouchPoints

APRIL 5, 2024

consumers shop online, according to 2022 statistics ; 79% of shoppers shop at least once per month, with 22% doing so once a week, 27% once every two weeks and 29% once per month. iGaming companies have built this granular data from the high level of communication that they enjoy with their customers. Contrast that to retail.

Customer Retention 312

Customer Retention Marketing Consumer Shopping 312

Inside Retail

DECEMBER 3, 2023

Shopper behaviours are changing rapidly as consumers grapple with the effects of skyrocketing inflation. So how do you know how, when and where Aussies are shopping and reach the right consumer for optimal digital impact in a sea of brand switching? It’s time to target people, not browsers. Confused?

Customer Retention 130

Customer Retention Advertising Promotions Consumer 130

Retail Times

MAY 31, 2022

The soaring inflation rate is squeezing consumers’ budgets in the UK, and many are choosing to shop at supermarkets that are perceived as the best value for money as a result, says GlobalData.

Customer Retention 52

Customer Retention Supermarket Promotions Shopping 52

Retail TouchPoints

NOVEMBER 30, 2023

The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and loyalty. Retail TouchPoints (RTP) How have consumer behaviors shifted for brands within the CPG category specifically? consumers.

Consumer 301

Consumer Marketing Customer Retention Advertising 301

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Inside Retail

FEBRUARY 26, 2024

There are several economic factors playing havoc with consumers and business operations that are likely to persist into 2024. Consumer sentiment remains low as households stagger under higher costs of living and interest rates. A strong personal connection increases the likelihood that a consumer will remain loyal to that brand.

Inventory Turnover 147

Inventory Turnover Supply Chain Management Customer Retention Inventory Management 147

Retail TouchPoints

JUNE 29, 2021

After the initial rush to stock up on essential goods in the early months of the pandemic, traditional brick-and-mortar operations experienced decreased foot traffic in-store as consumers turned to grocery delivery services and ecommerce to secure items they needed from the safety of their homes.

Payment Services 244

Payment Services Checkout Customer Retention Kiosk 244

Retail TouchPoints

APRIL 12, 2023

As consumers look to save money on takeaways and eating out, grocery retailers can be the quiet winners during an economic downturn. The pandemic trend of following food influencers on Instagram and TikTok and re-creating their recipes hasn’t waned and continues to drive consumer grocery purchasing habits.

Supermarket 264

Supermarket Grocer Customer Retention Checkout 264

Retail TouchPoints

AUGUST 30, 2024

Loyalty programs have long been a staple of the business world, offering incentives and rewards to engage and retain customers. From data and privacy concerns to consumer preferences and the latest tech innovations, here’s what’s now and next in the dynamic landscape of loyalty.

Merchant Services 124

Merchant Services Consumer Customer Retention Promotions 124

Retail TouchPoints

JULY 1, 2021

No, of course not; we still need them in place for various legitimate reasons, i.e., ensuring drug companies do not take advantage or lie to their customers or overstep consumer privacy civil rights. It provides them with a tool to focus on current customers’ traffic vs. leveraging illegal mediums to attract new customers.

Customer Retention 194

Customer Retention Advertising Consumer Marketing 194

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. 3 Steps for Inspiring Customers to Stay Engaged. 3 Steps for Inspiring Customers to Stay Engaged.

Customer Retention 290

Customer Retention Shipping Point of Sale Consumer 290

Independent Retailer

OCTOBER 20, 2022

Though collecting customer information and adding phone numbers to a database is easy, it requires finesse and market research to understand how best to utilize SMS to speak your customers’ language. Proof That Texting Customers Works. Today’s Customers Respond to Text Messages. 5 Ways to Use SMS for Your Small Business.

Consumer 77

Consumer Customer Retention Marketing Promotions 77

CJ Retail Solutions

AUGUST 26, 2024

Implementing KPIs to measure customer engagement and conversion rates is essential for understanding the impact of marketing efforts. In-store promotions and events can be evaluated using KPIs to determine their impact on sales and foot traffic, guiding future strategies. Foot Traffic & Rate of Conversion.

Marketing 52

Marketing Visual Merchandising Inventory Turnover Store Layout 52

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. Transforming the Advertising Mix.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail TouchPoints

FEBRUARY 8, 2023

Two things advertisers don’t enjoy are a rocky economy and a frugal consumer. In addition, consumers are more cautious about spending, making your ROI on paid ads less profitable than it was even recently. There’s a paradigm shift in consumer behavior based on survival as opposed to luxury. in Q1 of 2021. In fact, 42.7%

Advertising 246

Advertising Customer Retention Marketing Consumer 246

Retail TouchPoints

APRIL 8, 2021

A study found that referral marketing is trusted by 86% of customers, making it the most trusted form of marketing. A consumer is also 50X more likely to buy a product when it is recommended by their close friends and family. Not surprisingly, consumers are more likely to trust their network than sponsored ads.

Promotions 174

Promotions Customer Retention Marketing Consumer 174

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. To meet the right customers, retailers use Facebook and Google ads that are personalized and highly targeted. New Look Stores.

Retail Trends 93

Retail Trends Consumer Payment Services Fulfillment 93

Hyken

MAY 13, 2024

My Comment: This article is about customer support. Our customer service and CX research found that 43% of US consumers would rather clean a toilet than contact customer support. Heavy adoption by customer base driven by employees actively promoting 4. What Is Churn Rate? Ease of use. Personalization.

Merchant Services 63

Merchant Services Customer Retention Customer Experience Advertising 63

Small Biz Trends

APRIL 19, 2022

Marketing refers to the collection of a series of activities companies undertake to promote their service or products. It shows you how to build a model to track customers and how to monitor marketing strategy. In this course, you will also learn “the belief framework”, which is the motivator of the consumer.

Marketing 116

Marketing Customer Retention Advertising Target Market 116

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. Promote Retention by Offering Something No One Else Can.

Customer Retention 273

Customer Retention Promotions Consumer Fulfillment 273

Inside Retail

MARCH 14, 2023

“One of the key takeaways from the report was that consumers are looking for quality content online, and retailers need to look into communicating stories in a better way to get more eyeballs,” Mimrah Mahmood, senior director and partner at Meltwater Asia-Pacific, told Inside Retail.

Payment Services 130

Payment Services Customer Retention Marketing Consumer 130

Retail TouchPoints

DECEMBER 21, 2021

Throughout the 2010s, brick-and-mortar retailers worked hard to keep up with the evolving consumer landscape. Today, customers may order online, come to your store to pick up their orders and never step foot inside your store. Once a customer is in the system, retailers can continue to send them promotional offers.

Kiosk 306

Kiosk Customer Experience Customer Retention Promotions 306

CJ Retail Solutions

AUGUST 5, 2024

In the retail industry, in-store marketing is essential because it has a direct impact on consumer experiences and purchase decisions. Proven in-store marketing tactics establish a unified and captivating atmosphere that presents merchandise in an appealing manner, motivating consumers to make a purchase. Making the Most of Chances.

Visual Merchandising 52

Visual Merchandising Marketing Promotions Target Market 52

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .

Drop-Shipping 240

Drop-Shipping Shipping Outdoor Customer Retention 240

Retail Focus

AUGUST 8, 2023

This can lead to increased conversions and higher customer retention rates. Payroll Processing Handling payroll intricacies can be time-consuming and complex for retailers. Digital Marketing and SEO To thrive in a competitive retail landscape, your business needs a strong online presence.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shipping 130

Inside Retail

MAY 29, 2024

If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Inside Retail

MAY 29, 2024

If reducing overheads is not a sufficient incentive in itself for adopting a smart, automated returns process, customer expectations should be, Daly tells Inside Retail , referencing the company’s recently released Future of Commerce Report. The average rate of customer retention in e-commerce is around 38 per cent.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Retail TouchPoints

AUGUST 7, 2023

Developing your digital marketplace should be an ongoing process that allows you to stay nimble, by collaborating with your marketplace partners to offer a variety of products and services for your customers. Customers benefit from being able to pay as they go for the technology they are consuming.

Customer Experience 246

Customer Experience Customer Retention Marketing Shopping 246

Inside Retail

JUNE 22, 2023

With high inflation and climbing interest rates, consumer sentiment is set to plunge further, with retail spending set to decline in the June quarter. But what are the implications of a retail recession, and just how damaging will it be for retailers and consumers? The consumer is certainly hurting,” he said.

Consumer 246

Consumer Customer Retention Accessories Marketing 246

I Vend

JUNE 14, 2023

Customer loyalty in retail is based on the experience you provide – and one of the most influential factors is your loyalty program. Having a loyalty program is proven to keep customers shopping with you – in fact 77% of consumers are more likely to stay with a brand that has a loyalty program. Customer communication.

Customer Retention 52

Customer Retention Promotions Advertising Shopping 52

Retail TouchPoints

SEPTEMBER 19, 2022

What it doesn’t sound like is a recipe for providing the superior customer service today’s consumers demand. Yet it’s these front-line workers that are the ones your customers engage with most and set the tone for the shopping experience. Consumers today expect the same level of service when they’re shopping online or in person.

Marketing 246

Marketing Customer Retention Location Consumer 246

I Vend

AUGUST 10, 2022

Check out how our loyalty programs drive customer advocacy. Consumers trust other consumers, even if they don’t know them personally, with 79% of consumers saying they trust online reviews as much as personal recommendations. Read more Trust and community. A successful retail community is founded on trust.

Customer Retention 98

Customer Retention Customer Experience Promotions Point of Sale 98

Hunton Andrews Kurth

MARCH 27, 2023

If the rule takes effect, retailers that provide subscription-based goods or services will need to review their policies and develop compliant strategies for consumer acquisition and retention. The restraints on cancellation procedures may have an even greater impact on customer retention.

Customer Retention 59

Customer Retention Consumer Promotions ATS 59

Retail Gazette

DECEMBER 8, 2023

The growing interest in loyalty programmes is no surprise given that customer retention and digital transformation are company leaders’ top two priorities. Promotion and loyalty solution Talon.One has just released its latest report: Loyalty Strategies for 2024.

Customer Retention 114

Customer Retention Promotions Checkout Accounting 114