Inside Retail

APRIL 26, 2024

Thanks to rapid innovations in supply chain management, AI technology and digital marketing, e-commerce is increasingly playing an integral role in the lives of everyday Aussies. Customer retention With both consumers and retailers feeling the pinch of increasing costs, customer retention will be a key theme of 2024.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

MARCH 10, 2023

Seeking out credible data takes organizations down one of many paths, the most common being conducting market research and relying on web traffic data. The internet and passively collected browsing behaviors have given many companies a low-cost way to track and observe customer behavior online.

Marketing 246

Marketing Customer Retention Consumer ATS 246

Inside Retail

MARCH 27, 2025

The executives discussed a range of topics that are top of mind for retailers right now, from strategies for keeping up with shifting consumer behaviours to defining and earning loyalty in a crowded retail environment. The next step in the brands ongoing expansion strategy is delving further into international markets, such as Europe.

Customer Retention 130

Customer Retention Consumer Wholesale Accessories 130

Retail Focus

SEPTEMBER 1, 2024

If you run an online retail business, you should prioritise making improvements to your specific online customer journey. Doing so will enable you to improve consumer satisfaction, volume of sales, and long-term consumer loyalty. The first stage relates to brand awareness.

Customer Retention 130

Customer Retention Payment Services Clienteling Shopping 130

365 Retail

APRIL 15, 2025

Research shows that retaining current customers is not only more cost-effective but also increases the likelihood of repeat purchases and higher spending over time. Customer retention begins with understanding your audience. Businesses spend a great deal of effort mapping customer journeys and gathering user data and feedback.

Consumer 52

Consumer Marketing Clienteling Customer Retention 52

Retail TouchPoints

MARCH 27, 2023

Half Price Books has partnered with Reveal Mobile to utilize its geofencing and digital campaign measurement platform to optimize its marketing efforts. “The data Visit Local provides will help us make important decisions to help continue the growth of our bookstores.” ”

Customer Retention 317

Customer Retention Marketing Consumer Shopping 317

Retail TouchPoints

NOVEMBER 18, 2020

The COVID-19 pandemic changed consumer behavior patterns seemingly overnight. But while catering to the new needs and wants of today’s COVID-era consumer, businesses would do well to remember the adage: “Don’t throw the baby out with the bathwater.” Find Co-Marketing Opportunities for Loyalty Programs.

Location 264

Location Customer Retention Shopping Consumer 264

Retail TouchPoints

DECEMBER 17, 2021

Google ) Companies with well-defined omnichannel customer experience strategies see a 91% higher year-over-year increase in customer retention rate on average, compared to those without. Customers also expect omnichannel experiences. Omnisend , 2020) Omnichannel shoppers have a 30% higher lifetime value. Aberdeen Group ).

Customer Retention 328

Customer Retention Customer Experience Consumer Shopping 328

Retail TouchPoints

SEPTEMBER 19, 2022

What it doesn’t sound like is a recipe for providing the superior customer service today’s consumers demand. Yet it’s these front-line workers that are the ones your customers engage with most and set the tone for the shopping experience. Consumers today expect the same level of service when they’re shopping online or in person.

Marketing 246

Marketing Customer Retention Location Consumer 246

I Vend

JUNE 20, 2024

Customer retention is one of the most valuable and important strategies for building a successful mid-size retail business. It places the focus on customer lifetime value (CLTV) – the total that a customer spends with the retailer over a relationship that usually spans years, and even generations.

Customer Retention 94

Customer Retention Management Consumer Marketing 94

Retail TouchPoints

JUNE 15, 2023

The 2023 Brand Experience Award winners are brands and retailers taking innovative approaches to all things “experience” — from advanced influencer marketing strategies to immersive store designs and even thoughtful approaches to the metaverse.

Customer Retention 276

Customer Retention Jewelry Fulfillment Outdoor 276

Retail TouchPoints

MARCH 19, 2024

The retailer also is positioning itself as a seasonal décor destination, promising 60% newness in home and holiday décor seasonally as a strategy to boost customer retention. We’re incredibly encouraged by initial customer response to our home décor assortment, and we see Kohl’s becoming a more formidable player in the home business.”

Customer Retention 262

Customer Retention Consumer Marketing Visual Merchandising 262

Retail TouchPoints

APRIL 5, 2024

consumers shop online, according to 2022 statistics ; 79% of shoppers shop at least once per month, with 22% doing so once a week, 27% once every two weeks and 29% once per month. During those intermittent interactions, retail marketers need to think like iGaming marketers to build customer engagement and to drive more sales.

Customer Retention 312

Customer Retention Marketing Consumer Shopping 312

Inside Retail

MARCH 16, 2025

Regulations like Europes General Data Protection Regulation, the California Consumer Privacy Act, and Australias incoming privacy reforms mean third-party cookies and unclear data practices are no longer viable. Customers know when theyre being tracked and are unhappy about it. And lets not forget about customer retention.

Customer Retention 165

Customer Retention Management Location Consumer 165

Inside Retail

MARCH 5, 2025

Intensifying global competition, ongoing economic pressures and evolving consumer behaviours are reshaping the e-commerce landscape, forcing retailers to adapt and evolve. Delivery once considered a back-end operation has become a strategic differentiator influencing customer acquisition, retention and profitability.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Inside Retail

JULY 18, 2024

Four in five Australian consumers are cutting down on something to save money as the cost of living crisis bites – and more than half of consumers in the country are looking for the best value when they shop. This highlights the value of knowledgeable staff and how they bolster customer experience.

Customer Retention 264

Customer Retention Customer Experience Consumer Shopping 264

Inside Retail

MAY 8, 2024

This week, the Senate Committee on Supermarket Prices made 14 recommendations for the Government to consider amending the Competition and Consumer Act 2010 to end the alleged price gouging of the major supermarkets. This will allow consumers to align and ‘buycott’ from a supermarket that promotes their values.

Supermarket 278

Supermarket Customer Retention Consumer Wholesale 278

Retail TouchPoints

NOVEMBER 30, 2023

The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and loyalty. Retail TouchPoints (RTP) How have consumer behaviors shifted for brands within the CPG category specifically?

Consumer 304

Consumer Marketing Customer Retention Advertising 304

Inside Retail

JULY 14, 2021

As we continue to grow our market here in Australia, we also continue to grow and push our mission; to disrupt the wine industry through a strong direct-to-consumer model which is for the benefit of all wine drinkers and winemakers,” Kennedy said. “In Looking forward, the business is focusing on growing their customer base with a $10.1

Customer Retention 246

Customer Retention Marketing Management Consumer 246

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

Payment Services 264

Payment Services Consumer Customer Retention Marketing 264

Retail TouchPoints

APRIL 11, 2023

Ecommerce has revolutionized retail shopping, with consumers trading in the poorly lit dressing room experience for the comfort of our own bedrooms. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

Returns 297

Returns Customer Retention Consumer Shopping 297

Retail TouchPoints

MAY 25, 2022

Loyalty has grown in importance alongside customer retention, with a strong loyalty program and company values both remaining important parts of building out a long-term relationship with customers. shoppers list shared values as the biggest factor behind brand loyalty. Traditional Loyalty Offerings Remain the Foundation.

Customer Retention 264

Customer Retention Shipping Consumer Planning 264

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments. Transforming the Advertising Mix.

Advertising 299

Advertising Consumer Customer Retention Fulfillment 299

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Drop-Shipping 309

Drop-Shipping Consumer Customer Retention Shipping 309

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ). One key area to watch is rapid delivery or quick commerce.

Fulfillment 278

Fulfillment Social Commerce Customer Retention Consumer 278

Retail TouchPoints

SEPTEMBER 29, 2021

While subscriptions have been an option for consumers in a number of retail environments — from apparel and pet supplies to media consumption — the COVID-19 pandemic accelerated the adoption of subscriptions in a variety of industries that turned to payment technology to adapt their business. What Makes Subscriptions Appealing?

Payment Services 298

Payment Services Customer Retention Apparel Consumer 298

Inside Retail

JUNE 28, 2021

Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. Creating cohesive customer experiences.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

JULY 1, 2021

No, of course not; we still need them in place for various legitimate reasons, i.e., ensuring drug companies do not take advantage or lie to their customers or overstep consumer privacy civil rights. Most traditional forms of marketing, and even social media marketing, are prohibited or severely limited.

Customer Retention 225

Customer Retention Advertising Consumer Marketing 225

Retail Focus

AUGUST 25, 2024

Consequently, these innovations are transforming the retail scene and deeply impacting how consumers behave. From personalized shopping experiences to seamless omnichannel services, digital tools are setting new expectations among consumers. Operational agility is vital in the rapidly evolving retail sector.

Consumer 130

Consumer Inventory Management Customer Retention Fashion 130

Inside Retail

NOVEMBER 15, 2021

They say a company’s most loyal customers are also its most profitable. And in a market that has been significantly affected by the pandemic, building a strong and loyal customer base has never been more important, especially as times continue to remain uncertain. So, the message is simple.

Payment Services 246

Payment Services Customer Retention Marketing Consumer 246

Wiser

NOVEMBER 29, 2023

Understanding the difference between trade promotion and consumer promotion is crucial for any business seeking to maximize its market impact and sales potential. They aim to encourage these entities to stock more of the product, allocate more shelf space, or promote it more vigorously to customers. What is Consumer Promotion?

Promotions 146

Promotions Consumer Wholesale Advertising 146

Small Biz Trends

APRIL 19, 2022

Marketing refers to the collection of a series of activities companies undertake to promote their service or products. Marketing plays the biggest role in businesses and good skills in marketing can mean the difference between success and failure. Online marketing courses are one the best ways to learn/grow this skill set.

Marketing 116

Marketing Customer Retention Advertising Target Market 116

Retail TouchPoints

FEBRUARY 8, 2023

Two things advertisers don’t enjoy are a rocky economy and a frugal consumer. The State of the Union: Paid Advertising In the current market climate, running paid ads would only burn a hole in your pocket. In addition, consumers are more cautious about spending, making your ROI on paid ads less profitable than it was even recently.

Advertising 246

Advertising Customer Retention Marketing Consumer 246

365 Retail

APRIL 17, 2025

Loyalty programs have been a mainstay of retail customer retention for decades, but their effect has never been as deep as it is with Gen Z consumers. The Psychology of Gen Z’s Brand Loyalty Gen Z consumers have come of age in an era in which choices abound, and loyalty to a brand is hard to find.

Marketing 52

Marketing Customer Retention Promotions Consumer 52

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Despite their investments, there are a few gaps and opportunities for improvement.

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

APRIL 12, 2023

As consumers look to save money on takeaways and eating out, grocery retailers can be the quiet winners during an economic downturn. The pandemic trend of following food influencers on Instagram and TikTok and re-creating their recipes hasn’t waned and continues to drive consumer grocery purchasing habits.

Supermarket 264

Supermarket Grocer Customer Retention Checkout 264

Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

Fulfillment 289

Fulfillment Drop-Shipping Customer Retention Shipping 289