Retail TouchPoints

MAY 1, 2024

The Psychology of Immersive Shopping Experiential retail strategies are rooted in psychological principles about how consumers engage with spaces. Understanding these behavioral motivations and responses is key to creating impactful in-store moments. These cues influence time spent in-store and brand attitudes.

Consumer 312

Consumer Store Layout Customer Experience Checkout 312

Retail TouchPoints

OCTOBER 31, 2023

Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too. That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras?

Loss Prevention 297

Loss Prevention Sporting Goods Customer Experience Store Layout 297

Retail TouchPoints

OCTOBER 24, 2023

However, discretionary spending is expected to drop as the federal student loan pause ends in the fall, leaving consumers with less buying power and putting pressure on revenues. For example, with the growth of omnichannel orders, retail employees have needed to pick and pack items at the store level.

Store Layout 289

Store Layout Consumer Customer Experience Returns 289

Retail TouchPoints

MAY 29, 2024

In today’s dynamic retail landscape, characterized by shifting consumer behaviors and evolving preferences, the traditional approach to real estate and store formats is undergoing a significant transformation. Streamlined shopping experience. Whole Foods was crowned the simplest brand in the U.S.

Checkout 274

Checkout Planning Consumer Store Layout 274

Inside Retail

SEPTEMBER 12, 2024

Could you speak to how Sephora aims to bring in a new era of beauty for Australian consumers? Elysha Sullivan: The renovation of our Melbourne Central store demonstrates Sephora’s commitment to enhancing the customer experience through an innovative shopping environment that merges physical and digital elements.

Store Layout 262

Store Layout Shopping Customer Experience Consumer 262

Retail TouchPoints

MAY 21, 2024

The retail landscape is transforming, driven by rapid technological advancements and changing consumer behaviors. By analyzing data derived from network traffic, retailers can unlock profound insights into customer behavior, store performance and inventory efficiency.

Inventory Management 264

Inventory Management Payment Services Store Layout Promotions 264

Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers. The pandemic accelerated new consumer behaviors, such as BOPIS.

Store Operations 278

Store Operations Shipping Fulfillment Store Layout 278

Retail Focus

AUGUST 10, 2021

Consumer spending shifted online. And they must build first-class customer experiences – both online and in physical stores – responding to permanent changes in shopping habits. This also applies to the customer experience, where retailers must meet soaring consumer expectations to recover and prosper.

Customer Experience 246

Customer Experience Store Layout Returns Consumer 246

Retail TouchPoints

MARCH 18, 2021

These retailers are doing really well because they’re focusing on the needs of the consumer right now, where a lot of retailers didn’t for a long time.”. Making the shopping experience safe through social distancing while welcoming a larger number of shoppers will be a fresh challenge for retailers as the pandemic fades.

Sporting Goods 299

Sporting Goods Fulfillment Returns Store Layout 299

Retail TouchPoints

NOVEMBER 23, 2022

A worldwide pandemic kept shoppers hunkered down at home and out of malls and stores for two years. It was then that consumers developed a ravenous appetite for online shopping and speedy home delivery, while losing their taste for city centers and malls. Retail has suffered a string of setbacks in recent years.

Merchant Services 290

Merchant Services Shrinkage Store Layout Customer Experience 290

Inside Retail

JUNE 27, 2024

Digital commerce has become increasingly complex, with endlessly diverse customer journeys and pressure on brands to meet rising consumer expectations. Retailers are grappling with ever-multiplying channels, and managing disparate touchpoints while trying to create a seamless, excellent omnichannel experience.

Inventory Management 260

Inventory Management Fulfillment Store Layout Shipping 260

Retail TouchPoints

JULY 24, 2024

Envision a luxury hotel where every corner, from the alluring exhibition in the lobby to the countless features of the smart room, creates a unique and personalized experience that reflects the hotel’s distinct character. This flexibility keeps the brand experience fresh and engaging, ensuring consumers remain intrigued and connected.

Store Layout 264

Store Layout Consumer Visual Merchandising Promotions 264

Retail TouchPoints

JUNE 30, 2022

Stores running Store Analytics will also use these shopper insights to make their own improvements to the shopper experience, including store layout, product selection and availability, and relevance of promotions and advertising.

Payment Services 230

Payment Services Store Layout Advertising Promotions 230

Retail TouchPoints

FEBRUARY 9, 2022

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake. The Omnichannel Approach.

Shopping 264

Shopping Payment Services Visual Merchandising Customer Experience 264

Inside Retail

JULY 11, 2024

A groundbreaking, soon-to-be-published market insight report by Resonate CX unveils the pain points, drivers and preferences of these two consumer groups in Australia. The increased cost of living and soaring interest rates have caused consumers to think twice before opening their wallets. – Inconvenient store layout.

Store Layout 147

Store Layout Drop-Shipping Visual Merchandising Customer Experience 147

V Count

APRIL 1, 2021

The most challenging part is converting these visitors into buying customers, not just one-time customers, but regulars as well. Statistics show that providing an excellent customer experience is the key to increasing a business’s conversion rate.

Customer Experience 91

Customer Experience Checkout Store Layout Advertising 91

Retail TouchPoints

NOVEMBER 5, 2020

When it comes to online merchandising, there are plenty of subtle but effective in-store tactics that can be difficult to replicate. Mannequins, store layout and even music are all curated to express your brand identity and drive a unique customer experience. . Don’t ignore checkout.

Checkout 272

Checkout Store Layout Promotions Accessories 272

Inside Retail

NOVEMBER 27, 2023

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Today’s consumers might browse products online and then feel, try and buy them in physical stores.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

JULY 16, 2020

A survey by MySizeID found that: 49% of shoppers are uncomfortable shopping in-store for apparel ; 33% of shoppers are uncomfortable shopping in-store for cosmetics ; and 18% of shoppers are uncomfortable shopping in-store for shoes. of consumers say they will feel most comfortable shopping at standalone specialty retail stores.

Returns 306

Returns Apparel Store Layout Specialty Retailers 306

Theatro

JANUARY 25, 2023

Purpose of this Study With consumers coming back to physical retail stores in full force in the aftermath of the Covid pandemic, the Theatro team decided to survey U.S. consumers to ask them about their in-store experiences. consumers to ask them about their in-store experiences.

Customer Experience 76

Customer Experience Shopping Store Layout Consumer 76

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. That means brick-and-mortar is still going strong, and not just because consumers are eager to get out of the house again.

Store Layout 230

Store Layout Sporting Goods Consumer Location 230

Retail Focus

JANUARY 12, 2023

As much as brands experiment with pop-up store formats, concepts, or themes, they should resonate with consumers as much as they do with their identity. Is brand identity important in designing exceptional pop-up stores? This generally includes elements such as signage, colour palette, lighting, and overall store layout.

Visual Merchandising 246

Visual Merchandising Store Layout Customer Experience Shopping 246

Inside Retail

JUNE 30, 2021

The retail industry in Malaysia has struggled during Covid, but shopping centre Pavilion in Kuala Lumpur has continued to find a way to reach consumers. Many tenants have realised the benefits of using multiple channels to reach out to their customers and offer an omni-channel experience.

Department Stores 246

Department Stores Merchant Services Outdoor Shopping 246

Retail TouchPoints

JUNE 1, 2020

Every retail journey — whether it’s a browse through a neighborhood store or a series of clicks through a web site — involves two simple things: First, a customer intention; and Second, an outcome, which, ideally for both retailer and customer, is a sale. What will meet their needs in the most frictionless and gratifying way?

Shopping 200

Shopping Store Layout Consumer Checkout 200

Retail TouchPoints

FEBRUARY 21, 2024

Then the Hydra team can drill into top-performing categories and use traditional retail metrics, such as monthly performance and revenue per square foot, to further optimize the store layout, experience and services. Although profit is a key metric, Hydra Health doesn’t plan to lose sight of its North Star: loyalty.

Beauty and Health 263

Beauty and Health Shopping Payment Services Boutique 263

Retail Focus

MAY 1, 2024

“As we continue progressing against our Lace Up Plan, this inventive retail experience delivers on our promise to power up the portfolio, while providing an unparalleled, omni-focused customer experience.”

Store Layout 147

Store Layout Checkout Shopping Planning 147

Retail TouchPoints

JUNE 17, 2020

Purposeful injection of analytics into the store environment will drive valuable measurements that influence design and the customer in-store journey, enhance conversion and operating efficiencies while improving omnichannel practices. Layout And Merchandising Strategies. The intelligence gained from Pathr.ai

Store Layout 179

Store Layout Planning Finance Store Operations 179

Retail TouchPoints

MAY 31, 2021

One of the greatest challenges for retailers will be operating under new health and safety measures as consumers resume in-store shopping. Owners must ensure that their stores are safe for both employees and customers and comply with pandemic-era mandates. So what does the future hold? Face Mask Detection.

Store Layout 165

Store Layout Kiosk Point of Sale Advertising 165

365 Retail

JULY 26, 2022

With 92% of consumers claiming a clean, organised store environment will increase their probability of making a purchase, Katie Westerman, Chief Marketing & Development Officer at SBFM , explores the growing importance of hygiene and sanitation in delivering the ultimate customer experience (CX). A bright future.

Store Layout 119

Store Layout Management Customer Experience Consumer 119

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. Done well, it can improve customer experiences, boost sales, and increase overall product visibility. Customers want to feel important. What is Merchandising?

Visual Merchandising 146

Visual Merchandising Loss Prevention Customer Experience Promotions 146

Retail Focus

OCTOBER 25, 2023

Retailers have continually adapted to changing consumer demands, technological advancements, and shifting societal values. These department stores were typically found in major cities, catering to urban consumers’ needs. This era was often described as consumer warfare.

Department Stores 162

Department Stores Specialty Store Store Layout Fulfillment 162

Retail Focus

MAY 24, 2023

Lack of product is a major problem during the holidays when most consumers are looking to buy products. According to the same study, customers expect a shop assistant to provide more detailed information about the product’s availability within two minutes of their request.

Store Layout 130

Store Layout Department Stores Customer Experience Management 130

Retail Focus

SEPTEMBER 5, 2024

Here, Retail Focus sits down with several experts in this field to find out more about the key benefits of adopting AI within retail settings and how shops and stores of all shapes and sizes can utilise this technology to improve both their own operations and the customer experience.

Payment Services 162

Payment Services Checkout Inventory Management Store Layout 162

Wiser

JULY 31, 2023

A planogram is a visual diagram that details where every product on a retail store shelf should be placed. It’s a strategic roadmap for retailers, guiding them on how to arrange products in a way that boosts consumer engagement and ultimately leads to increased sales. Its main aim is to maximize sales and minimize wasted space.

Store Layout 145

Store Layout Promotions Customer Experience Inventory Management 145

Inside Retail

FEBRUARY 8, 2022

Creating customers. Bradley Grinlinton, industry lead for retail and consumer products at digital agency Publicis Sapient, agreed, noting that the real value of pop-up stores such as Aldi’s is the direct interaction with and feedback from customers.

ATS 130

ATS Supermarket Store Layout Advertising 130

Retail Adventures

OCTOBER 6, 2024

That’s why grocers put milk and eggs at the rear of the store, forcing you to walk past higher margin and promotional items displayed on end features. A good store layout moves shoppers throughout the entire sales floor. Using Aromacology, the finest hotels use a scent upon entering to engage visitors and enhance the experience.

Store Layout 98

Store Layout Grocer Promotions Customer Experience 98

Retail Focus

NOVEMBER 7, 2023

They are creating hyperphysical retail experiences that engage multiple senses, foster community, and appeal to Gen Z consumers. They’ve recognized that shoppers are demanding more from their store experiences, particularly in the luxury segment. 58% are influenced by excellent past customer service.

Clienteling 147

Clienteling Store Layout Shopping Inventory Management 147