Retail TouchPoints

JANUARY 15, 2025

Consumers now prefer digital payment options, with cash usage declining in all major economies. Retailers understand that a great customer experience must be provided 24 x 7 x 365 and that any failure will create revenue loss, customer dissatisfaction and damage to brand reputation.

Payment Services 279

Payment Services Merchant Services Telecommunications Accounting 279

Retail TouchPoints

NOVEMBER 14, 2024

For retailers and consumer businesses, a surge in data breaches presents difficult challenges. This data, which includes sensitive customer information like credit card details, is stored across a number of environments and is accessible through millions of point-of-sales and IoT devices. million last year.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

FEBRUARY 19, 2025

A great experience, like a physical retail environment, can change someones day, she said in an interview with Retail TouchPoints. Thats why Kondrat and the entire team at Rekon Retail focus on creating this retail magic for consumers by helping growing brands develop the vision for their brick-and-mortar experiences.

Outdoor 259

Outdoor Customer Experience Store Operations Location 259

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. And consumers can feel it.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

FEBRUARY 6, 2025

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. Not only are they leaders in AI technology, but they also understand retail and the importance of a seamless customer experience.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

NOVEMBER 12, 2024

1WorldSync’s 2024 Consumer Product Content Benchmark report revealed that 64% of shoppers have scanned a QR code on a product while shopping in-store. With a quick click on a smartphone, these customers have accessed hidden content, exclusive deals and lightning-fast checkouts. The result?

Shopping 275

Shopping Checkout Consumer Point of Sale 275

Retail TouchPoints

DECEMBER 11, 2024

It doesnt matter how fresh and fun your store looks, if it doesnt have the products and experience consumers want, they wont be back. Balancing its signature innovation impulse with the expectations of customers in a needs-based category has been one of Amazons biggest stumbling blocks with grocery. That said, 180 million U.S.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Retail TouchPoints

MAY 30, 2024

In fact, 53% of shoppers under 45 years old prefer self-checkout options , and 89% of consumers of any age like the idea of a digital receipt. Retailers can take advantage of these popular touch points to connect with and engage shoppers in three ways. The most effective way to strengthen the customer experience is to elicit feedback.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

MARCH 4, 2024

The customer experience is paramount to the success of today’s retailers. This includes enhancing in-store inventory, delivery services and even the personalization of customer service. However, when it’s time to check out, how do payment options factor into that customer experience?

Finance 289

Finance Payment Services Consumer Shopping 289

Retail TouchPoints

SEPTEMBER 25, 2024

Because while they may feel they are communicating something weighty, it doesn’t mean consumers will hear it, let alone act. Additionally, consumers still have pandemic-related and sustainability concerns, ranging from reluctance to shop in crowded stores to environmental issues around the use of cardboard and plastic-heavy displays.

Consumer 263

Consumer Point of Sale Returns Marketing 263

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Consumer 289

Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

AUGUST 11, 2023

New research from Capterra finds that tip fatigue — exhaustion caused by the pressure to tip more money to a widening array of workers — is a serious problem affecting most consumers who use checkout tablets at restaurants and other businesses. This should give pause to any business that uses checkout tablets.

Consumer 240

Consumer Checkout Kiosk Payment Services 240

Retail TouchPoints

APRIL 11, 2025

For 2025 and beyond, the emphasis on change in strategy to ensure a healthy consumer base for UK retailers is, unsurprisingly, requiring retail leaders to invest more in digital retail than ever before. Retail sales, adjusted for the inclusion of Black Friday, fell by 0.3%

Payment Services 147

Payment Services Point of Sale Clienteling Customer Experience 147

Retail TouchPoints

JANUARY 6, 2025

The cashless convenience stores will have a community focus, supporting local partners and minority- and women-owned businesses by featuring their products and other healthy options for student consumers.

Planning 278

Planning Checkout Location Marketing 278

Retail TouchPoints

OCTOBER 30, 2023

DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency. Consumers, on the other hand, should compare rates at the point of sale with those provided by their card issuer to ensure they are getting a good deal.

Merchant Services 294

Merchant Services Payment Services Point of Sale Consumer 294

Retail TouchPoints

MARCH 25, 2025

The basic service that a point-of-sale (POS) device provides checking out customers is essential to any retailers functioning. What this meant was that [as far as the consumer was concerned], it was OK to be in a store and not find something that was in the catalog. Thats not the case anymore.

Merchant Services 147

Merchant Services Payment Services Point of Sale Checkout 147

Inside Retail

APRIL 8, 2025

In a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment process’s impact on the overall customer experience. He recommends retailers try out their in-store customer experience from the consumers perspective.

Payment Services 130

Payment Services Customer Experience Inventory Management Consumer 130

Retail TouchPoints

APRIL 1, 2025

This innovative store is a great example of how a personalized shopping experience can be across in-store and online touch points, making the shoppers life that much easier at the point of sale.

Grocer 147

Grocer Checkout Point of Sale Advertising 147

Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them.

Point of Sale 298

Point of Sale Customer Experience Checkout Consumer 298

Retail Focus

DECEMBER 12, 2024

The retail market of 2025 will become a complex ecosystem where attracting top brands, creating the right concepts, and improving customer experiences are essential. This approach, rooted in emotional engagement, proved worthwhile, confirming the importance of designing for positive customer experiences.

Marketing 264

Marketing Fashion Retail Marketing Management 264

Retail TouchPoints

JULY 8, 2022

Say Farewell to Cart Abandonment, Welcome Loyal Customers. Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer. Empower Your Customers. The Door has Opened to In-Store BNPL.

Merchant Services 277

Merchant Services Payment Services Point of Sale Checkout 277

Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Consumers will be able to use their credit and debit cards, Apple Pay or other digital wallets to purchase items, with no additional POS hardware or payment terminal required to complete transactions.

Payment Services 299

Payment Services Point of Sale Checkout Consumer 299

Retail TouchPoints

NOVEMBER 18, 2022

Deliveries from more than 2,000 Rite Aid stores in 16 states will be powered by the Grubhub Marketplace , making thousands of the retailer’s OTC, wellness products and snacks more accessible to consumers. Uber Direct, part of Uber Eats, is designed to allow businesses to own the end-to-end customer experience for on-demand deliveries.

Point of Sale 290

Point of Sale Customer Experience Supermarket Management 290

Retail TouchPoints

SEPTEMBER 24, 2024

California Governor Gavin Newsom has signed a bill banning retailers from offering any type of plastic bag to customers at the point of sale. The new law, scheduled to take effect Jan. This straightforward approach is easy to follow and will help dramatically reduce plastic bag pollution.”

Point of Sale 262

Point of Sale Checkout Consumer ATS 262

Retail TouchPoints

JULY 9, 2024

The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth. So we’re focusing on our stores and digital systems, applications and ecosystems, because that’s the way we meet our customers.

Point of Sale 279

Point of Sale Payment Services Customer Experience Department Stores 279

Retail TouchPoints

APRIL 7, 2025

This not only expedites processing for legitimate customers but also more accurately flags fraudulent charges. The appeal of 3DS for consumers is that it protects them by making it harder for bad actors to use their cards fraudulently. Consumers got accustomed to and comfortable with fingerprint and face-scan technology.

Payment Services 162

Payment Services Checkout Consumer Accounting 162

Retail TouchPoints

SEPTEMBER 11, 2023

According to the Forrester survey , 55% of brands say winning foot traffic will be a top challenge, while a McKinsey report found that more consumers switched brands in 2022 compared to the previous two years. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Point of Sale 264

Point of Sale Customer Experience Shopping Location 264

Retail TouchPoints

JULY 5, 2024

In today’s digital-first marketplace, consumer expectations for flawless shopping experiences, whether in-store or online, have reached unprecedented heights and are putting pressure on retailers to provide an “always on” business model.

Payment Services 278

Payment Services Customer Experience Inventory Management Consumer 278

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments. customer experience).

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

FEBRUARY 20, 2025

McIntosh took Retail TouchPoints behind the scenes of Instacarts evolution, from online delivery company to full-fledged technology partner helping to reshape one of consumers most fundamental shopping occasions and where its looking next. It’s very rare to find something with so much consumer pull.

Grocer 191

Grocer Shopping Consumer Management 191

Retail TouchPoints

MARCH 7, 2025

Removing Friction Points in Multiple Types of Transactions Implementation of payment solutions is a journey that [KPMG] clients are very intentional about, said Duleep Rodrigo, U.S. Consumer and Retail Leader at KPMG in an interview with Retail TouchPoints.

Payment Services 138

Payment Services Fulfillment Department Stores Customer Experience 138

Retail TouchPoints

JULY 10, 2024

The ability to gather information from mobile app sales, social media and points of sale may be especially helpful for understanding a brand’s relationship to the customer, and the Gen Z cohort more specifically. At the same time, these platforms also directly influence consumer perceptions.

Point of Sale 261

Point of Sale Location Consumer Customer Experience 261

Retail TouchPoints

MARCH 15, 2023

As technology innovation continues to advance, retailers are ever on the lookout for easier, faster, and more convenient ways to streamline and enhance their operations and the customer experience. But because they don’t engage consumers, they do little to encourage a point-of-sale purchase.

Point of Sale 273

Point of Sale Advertising Customer Experience Marketing 273

Retail TouchPoints

AUGUST 29, 2024

What’s old is new again, but this time around the focus is squarely on the value proposition for stores and consumers instead of the distribution centre (DC). Each time a unit of inventory isn’t actually where the Order Management System (OMS) or store system expects it to be, retailers risk diminishing their customer experience.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

Inside Retail

APRIL 29, 2023

As Australians adopt the latest digital payment methods, the future of frictionless, automated transactions will offer a completely new customer experience. Consumers, too, preferred to use contactless payments or to shop online. So, it’s not surprising that 31 per cent of Australian respondents said they never use cash.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. Still, other innovative frictionless tech featured throughout the shopper’s journey can improve the customer experience. Improving Customer Experience.

Payment Services 299

Payment Services Checkout Customer Experience Point of Sale 299

Retail TouchPoints

MAY 18, 2021

with Instagram-worthy interiors that are driving up neighborhood property values and attracting luxury consumers. Many top-tier cannabis brands are changing the face and culture of their cannabis brick-and-mortar experience through the use of the following design elements typically implemented by high-end retailers: Reimagined Floorplans.

Boutique 299

Boutique Jewelry Customer Experience Point of Sale 299