Consumer Customer Experience Merchandise Store 
Retail TouchPoints
SEPTEMBER 25, 2023
In general, when you’re trying to speed up delivery and still provide a wide assortment of products, that puts the burden largely on inventory, and getting that inventory positioned close to the end consumer. Retailers have to right-size consumer expectations.
Retail TouchPoints
APRIL 15, 2021
Results in other categories included: Sporting goods stores: Up 23.5% YoY; Furniture and home furnishings stores: Up 5.9% YoY; Building materials and garden supply stores: Up 12.1% YoY; Online and other non-store sales: Up 6% month-over-month, up 30.7% YoY; Electronics and appliance stores: Up 10.5%
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Retail TouchPoints
MARCH 11, 2024
Gen Z consumers are neither easy to define nor predictable in their shopping habits. The consumer cohort born between 1996 or 1997 and 2010 and 2020 (there is no complete agreement here) is hard to read and reach because they are a product of the world they have been born into, one where change is constant, frequent and often unexpected.
Retail TouchPoints
APRIL 30, 2024
The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. consumers ages 15-69 anticipate going to a show in 2024, a jump from the 36% who attended one in 2023.
Retail TouchPoints
MARCH 2, 2021
Consumers returned $428 billion in merchandise last year, nearly 11% of all U.S. rose to the challenge, instituting a broad spectrum of solutions such as instant credit for online returns, contactless return drop-off points, extended return periods and in some cases just letting consumers keep the products.
Retail TouchPoints
OCTOBER 11, 2024
This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. Vision AI is becoming more central to creating that retail experience consumers desire.
Retail TouchPoints
SEPTEMBER 17, 2020
While August retail sales numbers were a bit mixed, we believe the consumer is resilient and is in good shape as we head into the holiday season,” said Matthew Shay, President and CEO of NRF. Individual sales results from the retail sectors NRF examined for August include: Clothing and clothing accessory stores: Up 2.9%
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