Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments. customer experience).

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

SEPTEMBER 18, 2024

Understanding these key differences is crucial for companies of all sizes, as it directly impacts customer experience and ultimately, the bottom line. According to a recent study, a whopping 72% of American consumers acknowledge that product packaging design directly influences their purchasing decisions.

Loss Prevention 249

Loss Prevention Shipping Customer Experience Fulfillment 249

Retail TouchPoints

AUGUST 13, 2024

Early use cases for AI in retail include inventory management, dynamic pricing, customer service chatbots, loss prevention and personalized marketing. Examples can include customer service escalations, product recommendations for high-involvement purchases, new product introductions and other more complicated tasks.

Markdowns 311

Markdowns Loss Prevention Customer Experience Inventory Management 311

Retail TouchPoints

MARCH 25, 2024

This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge. With an emphasis on customer experience, RICE has three tailored tracks to reflect the distinct interests and needs of its key audience members.

Social Commerce 260

Social Commerce Loss Prevention Customer Experience Customer Retention 260

Retail TouchPoints

JULY 12, 2023

Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail Focus

APRIL 23, 2024

Meaningful change begins with one action, and many of our retail customers are taking stronger stances on eco-friendly initiatives. This new label can give retailers another easy, accessible way to do their part to protect the planet and move the needle on helping reduce environmental impact while maintaining precision loss prevention.”

Loss Prevention 147

Loss Prevention Shipping Customer Experience Management 147

Retail TouchPoints

APRIL 2, 2024

Using Machine Learning and LLMs to Detect Infringements As with many other types of loss prevention, much of the activity takes place behind the scenes. Consumers should know that “counterfeiting is not a victimless crime; it’s often connected to worse schemes, such as human trafficking and money laundering,” said Smith.

Loss Prevention 270

Loss Prevention Accounting Apparel Consumer 270

Wiser

JUNE 18, 2019

Perhaps more importantly, will consumers welcome the technology? Security and Loss Prevention. In retail, facial recognition can be leveraged by loss prevention teams to monitor shoppers for possible criminal behavior. Better Consumer Data. Consumer Sentiment on Facial Recognition.

Consumer 74

Consumer Loss Prevention Checkout Kiosk 74

Retail Focus

AUGUST 8, 2023

Payroll Processing Handling payroll intricacies can be time-consuming and complex for retailers. Security and Loss Prevention Ensuring the security of your retail store and merchandise is paramount. Outsourcing these tasks to specialized fulfillment centers or shipping companies can enhance the overall customer experience.

Loss Prevention 130

Loss Prevention Inventory Management Inventory Turnover Shipping 130

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. Often, merchandising includes things like creating a pricing strategy, display design and layout, loss prevention, and store upkeep. Customers want to feel important.

Visual Merchandising 146

Visual Merchandising Loss Prevention Customer Experience Promotions 146

365 Retail

JUNE 19, 2024

As retail crime continues to rise and shoplifting incidents surpass the highest levels since records began, a third of UK consumers witnessed an instance of retail theft in the past 12 months, according to the latest research by Retail Insight , the leading provider of store operations execution software.

Loss Prevention 64

Loss Prevention Accounting Store Operations Consumer 64

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Cisco Retail

MARCH 8, 2022

In some cases, the energy customer is a wholesale relationship and in others, energy companies have physical and online stores connecting directly with the consumer. Cisco works with retailers globally on a wide range of use cases from customer engagement, security, efficient product handling, and many more. www.cisco.com.

Loss Prevention 98

Loss Prevention Fulfillment Wholesale Customer Experience 98

365 Retail

APRIL 23, 2024

Meaningful change begins with one action, and many of our retail customers are taking stronger stances on eco-friendly initiatives. This new label can give retailers another easy, accessible way to do their part to protect the planet and move the needle on helping reduce environmental impact while maintaining precision loss prevention.”

Loss Prevention 52

Loss Prevention Shipping Customer Experience Management 52

365 Retail

JANUARY 4, 2023

As consumers tighten their belts and the fight for customer mindshare and employee loyalty plays out, retailers must ensure they enhance customer services on the shop floor – whilst ensuring that their employees feel both engaged and empowered in their roles.

Loss Prevention 72

Loss Prevention Customer Experience Inventory Management Point of Sale 72

Cisco Retail

MARCH 8, 2022

At the other end of the supply chain is a retail experience where consumers or wholesale customers are engaged with a full marketing experience. In all companies the opportunity is there to re-define the customer relationship by providing related value-added services that fit with the nature of the relationship.

Wholesale 52

Wholesale Loss Prevention Fulfillment Customer Experience 52

Mass Relators

OCTOBER 25, 2023

Many retailers expect to deploy loss prevention analytics (49%) and demand planning and forecasting (54%) by 2026. While omnichannel shopping causes challenges for retailers, most shoppers prefer options. Consumers demand the way they browse, acquire, consume, and return merchandise to be seamless wherever they shop.

Checkout 52

Checkout Payment Services Returns Shrinkage 52

A1 Retail

OCTOBER 12, 2021

As counterintuitive as it is, we all know losses are an accepted norm in retailing. Factored into the bottom line, as sales increase for stores, so will the losses of product inventory. Loss prevention teams call this inevitable outcome “external shrinkage”. More than one way to sell an item.

Shrinkage 40

Shrinkage Loss Prevention Checkout Supermarket 40

365 Retail

MAY 5, 2023

Online Retail: Personalization, Chatbots, and Predictive Analytics In the e-commerce landscape, AI has played a pivotal role in creating personalized shopping experiences for consumers. Facial recognition technology is being increasingly utilized by retailers to enhance various aspects of their operations and customer experience.

Store Layout 81

Store Layout Promotions Inventory Management Advertising 81

Retalon

APRIL 27, 2021

According to Digital Commerce 360 , American consumer online spending in 2020 increased 44% to $861 billion. While pandemic-era safety concerns contributed to this growth, the selection and convenience that online shopping offers to consumers are the primary drivers. Customer experience optimization.

Fulfillment 41

Fulfillment Markdowns Promotions Returns 41

Retail TouchPoints

MARCH 18, 2025

Yet it still paints a dire picture of the situation in America today, one that is of utmost concern to consumers and the merchants who serve them. The ZeroEyes analysis doesnt cover any and all gun violence in America; for example, domestic incidents that is, events that happen inside a residence arent included in the report.

Location 162

Location Merchant Services Outdoor Loss Prevention 162

Retail TouchPoints

JUNE 12, 2020

It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to create a positive customer experience. Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible.

Management 194

Management Loss Prevention ATS Store Operations 194

Indigo 9 Digital

MAY 2, 2022

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Retail TouchPoints

JANUARY 7, 2025

If the events of 2024 taught us anything, its that value can mean many different things depending on a consumers demographics, psychographics and cultural context. Holiday sales data from Mastercard, Visa and Salesforce pointed to improving consumer confidence. Question 1: What does my target consumer value?

Advertising 278

Advertising Merchant Services Loss Prevention Consumer 278