Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list. locations in August 2024.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

FEBRUARY 19, 2025

A great experience, like a physical retail environment, can change someones day, she said in an interview with Retail TouchPoints. Thats why Kondrat and the entire team at Rekon Retail focus on creating this retail magic for consumers by helping growing brands develop the vision for their brick-and-mortar experiences.

Outdoor 259

Outdoor Customer Experience Store Operations Location 259

Inside Retail

JUNE 12, 2024

A recurring theme at Day two of NRF’s Retail’s Big Show Asia in Singapore on Wednesday was clearly the understanding among retailers of the need to deliver a great customer experience to succeed. We are not in the business of selling bottles, we are in the business of selling experiences,” Boidevezi told delegates.

Customer Experience 264

Customer Experience ATS Boutique Wholesale 264

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. The situation is particularly dire for younger generations, with over half of Gen Z consumers reporting that they have experienced porch piracy in the last 12 months.

Fulfillment 274

Fulfillment Consumer Customer Experience Checkout 274

Retail TouchPoints

JANUARY 15, 2025

Consumers now prefer digital payment options, with cash usage declining in all major economies. Uninterrupted Power Supplies (UPS) and generators are valuable for boosting resilience, especially if trading in locations that experience regular electricity power-cuts. A multi layered, end-to-end approach is essential.

Payment Services 279

Payment Services Merchant Services Telecommunications Accounting 279

Retail TouchPoints

MARCH 11, 2025

The volatile inflationary environment meant consumers spent more on household essentials and groceries. CI&T s latest Connected Retail Survey explores whether these behaviors will continue through 2025, and the true impact price has on where and how consumers shop. Click here to register for the CI&T session.

Social Commerce 205

Social Commerce Customer Experience Consumer Planning 205

Retail TouchPoints

APRIL 10, 2025

Additionally, the retailer will use its digital-first Grapevine, Texas location as the model for future Sams Club stores as it remodels all 600 clubs in a strategic long-term growth investment. Executives from parent company Walmart shared an overall optimistic view of the retailers prospects, both in the U.S.

Location 147

Location Advertising Planning Marketing 147

Retail TouchPoints

OCTOBER 15, 2024

Consumers now spend an average of 8 hours a day online, and as a result, “there’s extremely high expectations of the content consumers choose to engage with online,” said Rema Vasan, Head of North America Business Marketing at TikTok. By identifying consumer priorities, [marketers] can activate against that in a data-driven way.”

Marketing 295

Marketing Advertising Consumer Location 295

Retail Focus

OCTOBER 30, 2024

Their ability to create highly curated experiences that are tailored to regional tastes, cultural preferences, and local consumers is made possible by this approach. The brand’s sense of place allows it to resonate with local communities and travellers who seek experiences that reflect the uniqueness of the locale.

Location 246

Location Consumer Store Layout Shopping 246

Retail TouchPoints

NOVEMBER 22, 2024

Puma has unveiled a new flagship concept that includes activations, customization services and other tech-powered elements. Located at the BLVD , a new retail and entertainment destination in the heart of the Las Vegas Strip, this is the global sports brand’s second U.S.

Apparel 311

Apparel Accessories Location Fashion 311

Retail TouchPoints

DECEMBER 10, 2024

Apple plans to launch an online store in the Kingdom of Saudi Arabia in summer 2025, providing consumers in the country with service and support directly from Apple in Arabic. And beginning in 2026, the tech retailer plans to open several flagship physical locations, including one in Diriyah, a UNESCO World Heritage site.

Planning 275

Planning Location Consumer Store Operations 275

Retail TouchPoints

DECEMBER 4, 2024

“We’re thrilled to help these new partners meet their customers’ expectations of convenience, selection and speed,” said Fuad Hannon, VP of New Verticals at DoorDash in a statement. This holiday season, consumers can expect to find everything they need on-demand on DoorDash.”

Apparel 273

Apparel Consumer Location Shopping 273

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 278

Customer Experience Kiosk Shrinkage Shipping 278

Inside Retail

MARCH 25, 2024

In an era of fierce competition to attract consumers’ tightening budgets, customer experience has become the key edge retailers can deploy to stand above the competition. The post Mobile POS tools are a vital tool in elevating in-store customer experiences appeared first on Inside Retail Australia.

Customer Experience 243

Customer Experience Merchant Services Checkout Payment Services 243

Retail TouchPoints

NOVEMBER 14, 2024

For retailers and consumer businesses, a surge in data breaches presents difficult challenges. This data, which includes sensitive customer information like credit card details, is stored across a number of environments and is accessible through millions of point-of-sales and IoT devices. million last year. million and $3.48

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

DECEMBER 30, 2024

In October 2024, the company announced the opening of eight new locations across New Mexico, Oklahoma and Texas within a six -month period. Most locations also feature a beer cave, Western Union services, ATMs, and cryptocurrency and digital currency ATMs.

Location 290

Location Store Operations Customer Experience ATS 290

Retail TouchPoints

OCTOBER 30, 2024

The stores’ locations and their respective opening dates include: North Star Mall in San Antonio, Tex., After opening its newest outpost at Katy Mills in Katy, Tex. on May 30, 2024, the brand is unveiling three new stores throughout the month of November. opening on Nov. 8, 2024 Kings Plaza in Brooklyn, NY, opening on Nov. opening on Nov.

Apparel 287

Apparel Location Marketing Consumer 287

Retail TouchPoints

NOVEMBER 13, 2024

Warby Parker is one of the few direct-to-consumer (DTC) unicorns that has successfully evolved into a profitable omnichannel business — and its distinct store design and shopper experience is a big reason why. Now, with more than 270 locations across the U.S. in New York City, by applying a new gallery concept.

Customer Experience 162

Customer Experience Location Outdoor Visual Merchandising 162

Retail TouchPoints

MAY 8, 2024

Goodwill Keystone Area has partnered with Reworld to offer no-cost electronics recycling at its 42 stores and donation center sites located across 22 central and southeastern Pennsylvania counties.

Location 288

Location Marketing ATS Customer Experience 288

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year.

Planning 278

Planning Checkout Location Marketing 278

Retail TouchPoints

DECEMBER 11, 2024

It doesnt matter how fresh and fun your store looks, if it doesnt have the products and experience consumers want, they wont be back. Balancing its signature innovation impulse with the expectations of customers in a needs-based category has been one of Amazons biggest stumbling blocks with grocery. That said, 180 million U.S.

Checkout 284

Checkout Grocer Kiosk Promotions 284

Inside Retail

NOVEMBER 28, 2024

Privately held French luxury skincare brand Clarins has opened its first direct-to-consumer (DTC) store in Australia and New Zealand after 70 years in the game. Jerome Bellony, managing director of Clarins Australia and New Zealand, spoke with Inside Retail about entering a new era in how the business connects with customers.

Boutique 246

Boutique Customer Experience Planning Consumer 246

Retail TouchPoints

NOVEMBER 11, 2024

Most recently, when fashion and accessories retailer Primark unveiled its 450 th store worldwide at the Florida Mall in Orlando, it announced it would have an entire floor dedicated to its growing partnership with Disney — a new kind of experience for the blossoming retailer, although certainly not the last.

Accessories 289

Accessories Fashion Apparel Consumer 289

Retail TouchPoints

JANUARY 22, 2025

But I just did a workshop with a client where we had marketing, communications, operations, a dedicated CX (customer experience) person that we partnered with, and even digital providing representation.

Customer Experience 317

Customer Experience Promotions Visual Merchandising Marketing 317

Retail TouchPoints

NOVEMBER 4, 2024

Photo credit: Stephen Allen Target has transformed its aisles and app into a “fantastical destination” for the holidays, designed to capture the joy of the season while helping customers in their gift-giving quests. Digital visitors will be treated to a similarly festive experience with wintry animations and new gift-giving tools.

Returns 280

Returns Location Planning Consumer 280

Retail TouchPoints

DECEMBER 16, 2024

Or if a team member doesnt know where a specific product is located a store, Hey GURA can help them find it. Team members have adopted this technology with enthusiasm, and weve been pleased to see how it contributes to a legendary experience for both customers and our team members.

Payment Services 278

Payment Services Checkout Shipping Shopping 278

Inside Retail

NOVEMBER 11, 2024

With a strong resurgence in bricks-and-mortar retail after the global pandemic, Inside Retail decided to compile a list of the malls, high streets and neighborhoods going above and beyond to optimise the customer experience (CX) with innovative features and services. The centre is located 17 kilometres southeast of the Melbourne CBD.

Specialty Store 130

Specialty Store Customer Experience Shopping Department Stores 130

Inside Retail

DECEMBER 16, 2024

LaManna, the 10,000sqm independent supermarket located at Essendon Fields, is rising to the Christmas occasion. Typically, consumers seek out department stores and shopping centres to get in the holiday spirit but LaManna has managed to position itself as the exception.

Supermarket 246

Supermarket Department Stores Shopping Planning 246

Retail Focus

DECEMBER 12, 2024

The retail market of 2025 will become a complex ecosystem where attracting top brands, creating the right concepts, and improving customer experiences are essential. Located on a site that has remained unused for over 20 years, the operator has a historic opportunity to deliver a highly anticipated project.

Marketing 264

Marketing Fashion Retail Marketing Management 264

Inside Retail

JANUARY 16, 2025

With over 2500 locations nationwide, this innovation is designed to enhance convenience and customer experience for e-commerce returns. Hubbeds latest innovations in this space highlight how this shift is reshaping the customer experience while benefiting businesses and the environment.

Returns 130

Returns Drop-Shipping Customer Experience Location 130

Retail TouchPoints

MARCH 26, 2025

by store count, with more than 9,000 locations across the country. And while a consistent experience is important for the chain, increasingly, the pharmacy retailer is working to create a store environment that caters to each local community individually. We are a mass retailer with 9,000 locations that are serving small communities.

Beauty and Health 225

Beauty and Health Sporting Goods Location Merchandise Store 225

Retail Focus

NOVEMBER 27, 2024

They add that while eco-conscious choices resonate with today’s consumers, there is more to it than recycled content alone. Retailers showcasing a commitment to sustainable practices can set themselves apart in a competitive market, appealing to the growing demographic of environmentally aware consumers.

Promotions 289

Promotions Fashion Consumer Marketing 289

Retail TouchPoints

NOVEMBER 13, 2024

The retailer is offering free returns on all Amazon Haul purchases over $3 within 15 days of delivery, and shoppers can drop off these returns at more than 8,000 drop-off locations, including Amazon Fresh, Whole Foods Market, UPS, Staples and Amazon Lockers.

Drop-Shipping 284

Drop-Shipping Checkout Shipping Returns 284

Retail TouchPoints

FEBRUARY 19, 2025

this spring, available online and in select retail locations, with a global rollout that also will include footwear and accessories planned for 2026. Nike and Kim Kardashians Skims have teamed up to launch the NikeSKIMS line of sculpting performance activewear. The first NikeSKIMS collection will debut in the U.S.

Accessories 227

Accessories Planning Location Marketing 227

Inside Retail

FEBRUARY 23, 2025

As consumer demands evolve and competition intensifies, retailers are increasingly looking to robotic solutions to streamline operations, improve customer experiences, and drive efficiencies across the supply chain.

Inventory Management 130

Inventory Management Customer Experience Fulfillment Loss Prevention 130

Retail TouchPoints

JANUARY 19, 2024

A historic pandemic with a double-whammy of supply chain and staffing issues as well as persistently high levels of inflation have up-ended a lot of industry norms and pushed consumers to increasing their scrutiny on where and how much they spend. consumers are increasingly looking for deals and overall experience when shopping.

Payment Services 340

Payment Services Merchant Services Customer Experience Consumer 340

Inside Retail

MARCH 2, 2025

Rising operational costs, increased global competition, and shifting consumer behaviours are among the contributing factors. Shein uses advanced data analytics to predict trends and manufacture new designs with speed, while Temu’s aggressive pricing strategies have captured cost-conscious consumers.

Fashion 237

Fashion Fast Fashion Fulfillment Returns 237