Inside Retail

FEBRUARY 23, 2025

As consumer demands evolve and competition intensifies, retailers are increasingly looking to robotic solutions to streamline operations, improve customer experiences, and drive efficiencies across the supply chain. This example illustrates how robots can enhance customer service in a retail setting.

Inventory Management 130

Inventory Management Customer Experience Fulfillment Loss Prevention 130

Retail Focus

NOVEMBER 28, 2022

Retail formats in an omnichannel context ensure a seamless experience . In an omnichannel retail environment, each retail format becomes an active contributor of a positive customer experience. In that context, different retail formats functionalities are enhanced, technologies integrated, and their management rethought.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Retail TouchPoints

JANUARY 30, 2025

As AI continues to prove its worth in critical areas like inventory management and security, the pressure to adopt these technologies also is mounting. But delivering a great customer experience hinges on more than just strategyit requires seamless user experiences (UX) at every touch point.

Customer Experience 256

Customer Experience Inventory Management Marketing Returns 256

Retail TouchPoints

MARCH 5, 2025

Our strategy is all about creating todays Tarzhay , offering everyday discovery and delight for millions of families and ensuring Target is a consumer favorite for years to come. Target also plans to modernize its core inventory management system with AI-powered technology designed to improve reliability and reduce out-of-stocks.

Planning 179

Planning Inventory Management Consumer Shopping 179

Inside Retail

MARCH 17, 2025

Millar, of Shona Joy, emphasised that cost-cutting cannot come at the detriment of the customer experience, as customer expectations have risen over 2024. Furthermore, customers will jump between brands if there is a convenience factor, a price factor, or a better experience elsewhere.

Fulfillment 248

Fulfillment Inventory Management Supply Chain Management Apparel 248

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

Retail is undergoing a seismic shift, driven by technological advancements and changing consumer expectations. It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service.

Payment Services 110

Payment Services Inventory Management Management Customer Experience 110

Retail Focus

MARCH 7, 2025

The e-commerce industry has experienced rapid growth and transformation in recent years, driven by technological advancements, changing consumer preferences, and global market shifts. With smartphones and tablets becoming integral parts of daily life, consumers are increasingly shopping on the go.

Social Commerce 130

Social Commerce Payment Services Inventory Management Consumer 130

Retail TouchPoints

MARCH 28, 2025

AI also is good for improving the predictability level of inventory management. Certain platforms, like Shopify, have AI integrated [into them], so they can look at sales velocity and what I have in inventory and constantly keep me aware of when, and how much, I should be ordering.

Fashion 162

Fashion Apparel Inventory Management Fast Fashion 162

Retail TouchPoints

JUNE 8, 2022

The retailer will test inventory management technology in a sixth store. In addition to supporting its employees during the current labor shortage, Vallarta will use the robots to gather real-time inventory data, an important capability as retail continues to grapple with supply chain challenges.

Inventory Management 285

Inventory Management Supermarket Store Operations Customer Experience 285

Retail TouchPoints

OCTOBER 2, 2024

reflecting a significant shift in consumer preferences and vehicle technology. This extended downtime presents a unique opportunity for operators to enhance the customer experience. These stores must expand their product assortment, improve inventory management and optimize supply chain operations almost overnight.

Inventory Management 273

Inventory Management Management Customer Experience Accounting 273

I Vend

FEBRUARY 6, 2023

‘Out of stock’ – a phrase that no retailer wants to utter, and no consumer wants to hear. Not being able to buy what they want frustrates consumers, who are demanding that retailers are ‘never out of stock *. This lack of inventory costs retailers an estimated up to 8% of revenue in lost sales.

Inventory Management 98

Inventory Management Management Shrinkage Returns 98

Inside Retail

NOVEMBER 27, 2024

In an era where consumer expectations are sky-high and rising, Australian and New Zealand retailers are under pressure to deliver faster, more efficient last-mile logistics. By streamlining fulfilment and elevating customer experience, Freedom has set a benchmark for other retailers seeking to enhance their logistics capabilities.

Fulfillment 130

Fulfillment Shipping Inventory Management Customer Experience 130

Inside Retail

MARCH 5, 2025

Intensifying global competition, ongoing economic pressures and evolving consumer behaviours are reshaping the e-commerce landscape, forcing retailers to adapt and evolve. Delivery once considered a back-end operation has become a strategic differentiator influencing customer acquisition, retention and profitability.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

Retail TouchPoints

MAY 21, 2024

The retail landscape is transforming, driven by rapid technological advancements and changing consumer behaviors. By analyzing data derived from network traffic, retailers can unlock profound insights into customer behavior, store performance and inventory efficiency.

Inventory Management 264

Inventory Management Payment Services Store Layout Promotions 264

Retail TouchPoints

AUGUST 29, 2024

What’s old is new again, but this time around the focus is squarely on the value proposition for stores and consumers instead of the distribution centre (DC). Most retailers are now rolling out RFID inventory management use cases like receiving, adjustments and cycle counting via handheld reader. Let’s start with the costs.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

Independent Retailer

DECEMBER 23, 2022

consumers have been pulling back on clothing and durable goods as soaring inflation raises the cost of food and basic items. Wholesale inventory bloat, combined with a softening demand in the economy, is taking its toll on cash flow and earnings at retailers. . Donate Excess Inventory. Liquidate Excess Inventory.

Inventory Management 98

Inventory Management Wholesale Management Markdowns 98

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. So, it is critical to optimise service and customer experience online. Blue Yonder has identified five common challenges to cover in your peak season strategy… 1.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

JULY 5, 2024

In today’s digital-first marketplace, consumer expectations for flawless shopping experiences, whether in-store or online, have reached unprecedented heights and are putting pressure on retailers to provide an “always on” business model.

Payment Services 278

Payment Services Customer Experience Inventory Management Consumer 278

Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Inventory management.

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Retail TouchPoints

JUNE 13, 2023

RTP: What key consumer behaviors are you aiming to respond to as a brand? Houle: Consumer behaviors have evolved significantly and as a retail brand, we need to be attuned to these changes and respond proactively. Unified commerce: Consumers today expect a seamless shopping experience across channels.

Customer Experience 289

Customer Experience Inventory Management Marketing Consumer 289

Inside Retail

JUNE 27, 2024

Digital commerce has become increasingly complex, with endlessly diverse customer journeys and pressure on brands to meet rising consumer expectations. Retailers are grappling with ever-multiplying channels, and managing disparate touchpoints while trying to create a seamless, excellent omnichannel experience.

Inventory Management 260

Inventory Management Fulfillment Store Layout Shipping 260

Retail TouchPoints

JUNE 26, 2023

Get ready, get excited, retailers and customers alike, the 2D barcode, a compact square label with splotches and spaces that encode up to 350X more data than a traditional UPC (4,000 characters) will have a significant impact on managing the business and delivering better customer experiences. Who doesn’t want that?

Merchant Services 279

Merchant Services Inventory Management Grocer Customer Experience 279

Retail TouchPoints

DECEMBER 13, 2024

This gap between intention and execution is not only creating frustrating customer experiences but also squandering valuable opportunities to enhance engagement. To harness QR codes’ full potential, retailers must refrain from hasty adoption and instead develop a comprehensive, customer-centric approach to QR technology.

Payment Services 263

Payment Services Customer Experience Inventory Management Promotions 263

Retail TouchPoints

FEBRUARY 6, 2023

Key areas of focus will include driving profitable consumer traffic, enhancing inventory management, further advancing digital growth and evolving the value delivery model. Keith Melker Melker’s most recent position was CEO of Wehner Multifamily, a Texas-based property management company.

Inventory Management 299

Inventory Management Management Consumer Customer Experience 299

Retail TouchPoints

AUGUST 9, 2024

They’re focusing less on mind-bending consumer-facing experiences , like those found while using platforms like ChatGPT or DALL-E , and more on tangible business uses cases that drive concrete results. “I’m In this use case, associates act as an intermediary between consumers and the AI.

Inventory Management 315

Inventory Management Consumer Location Management 315

Retail TouchPoints

JULY 12, 2023

Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Security Theft is, unfortunately, an unavoidable aspect of retail.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Inside Retail

OCTOBER 4, 2023

Despite the “still-tough consumer backdrop”, as CEO Mary Dillon acknowledged in August, Foot Locker remains focused on its big-picture goal of growing revenue from $8 billion to $10 billion. and it’ll spit out the answer,” Quincey said at the Consumer Goods Forum’s global summit in Japan earlier this year.

Customer Experience 130

Customer Experience Returns Inventory Management Planning 130

Retail TouchPoints

JANUARY 30, 2023

As such, the store itself features a “completely reimagined” layout and inventory management system developed to enable “accurate and affordable grocery pickup in minutes.” Consumers purchase groceries through the Addie’s app or website and then choose a pickup window. of all U.S.

Grocer 312

Grocer Planning Supermarket Inventory Management 312

Retail TouchPoints

NOVEMBER 8, 2022

Returns can be an excellent opportunity to sell something new to a known customer. But the truth is that we live in an increasingly “instant gratification hustle culture,” where consumers know precisely what they want and have high expectations. Use Tech to Augment the Customer Experience. Be Responsible and Transparent.

Returns 306

Returns Markdowns Inventory Management Customer Experience 306

Retail TouchPoints

FEBRUARY 20, 2025

McIntosh took Retail TouchPoints behind the scenes of Instacarts evolution, from online delivery company to full-fledged technology partner helping to reshape one of consumers most fundamental shopping occasions and where its looking next. It’s very rare to find something with so much consumer pull.

Grocer 191

Grocer Shopping Consumer Management 191

Retail TouchPoints

AUGUST 17, 2021

Customers who are determined to have low intent, for example, may receive an offer that they can’t refuse, while customers who are clearly going to make a purchase may be incentivized to buy more than they intended. In physical stores, we’re seeing AI used to improve the customer experience.

Checkout 306

Checkout Payment Services Customer Experience Inventory Management 306

Retail TouchPoints

JANUARY 15, 2024

Among the current top use cases for AI in retail are: Store analytics and insights; Personalized customer recommendations; Adaptive advertising, promotions and pricing; Stockout and inventory management; and Conversational AI. But many of these tasks may just represent the low-hanging AI fruit.

Loss Prevention 312

Loss Prevention Planning Customer Experience Inventory Management 312

Retail TouchPoints

JANUARY 5, 2023

s Chief Digital Officer: “We don’t give our consumer just one thing — we learn from our community and then we bring on new superpowers that they want,” Chopra said in an interview with Retail TouchPoints. An intricate data management strategy is essential to pulling off this consistency; at e.l.f. Putting the Data to Work.

Customer Experience 306

Customer Experience Consumer Management Marketing 306

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 189

Consumer Payment Services Fulfillment Advertising 189

Retail Focus

AUGUST 25, 2024

Consequently, these innovations are transforming the retail scene and deeply impacting how consumers behave. From personalized shopping experiences to seamless omnichannel services, digital tools are setting new expectations among consumers. IoT devices offer instant inventory insights, helping prevent excess stock or shortages.

Consumer 130

Consumer Inventory Management Customer Retention Fashion 130

Retail TouchPoints

MAY 3, 2023

The retail industry is undergoing an unprecedented wave of change as global issues have affected retailer supply chains, the labor market and consumer behaviors. Sustainability has come to the fore as consumers become more conscious of how their purchases are impacting their local communities and the environment.

Visual Merchandising 278

Visual Merchandising Consumer Inventory Management Customer Experience 278

Retail TouchPoints

AUGUST 13, 2024

Early use cases for AI in retail include inventory management, dynamic pricing, customer service chatbots, loss prevention and personalized marketing. Examples can include customer service escalations, product recommendations for high-involvement purchases, new product introductions and other more complicated tasks.

Markdowns 311

Markdowns Loss Prevention Customer Experience Inventory Management 311