Retail TouchPoints

SEPTEMBER 17, 2020

While August retail sales numbers were a bit mixed, we believe the consumer is resilient and is in good shape as we head into the holiday season,” said Matthew Shay, President and CEO of NRF. unadjusted year-over-year; Furniture and home furnishings stores : Up 2.1% The NRF’s numbers were also up 8.5%

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Home Furnishings Sporting Goods Merchandise Store Accessories 260

Inside Retail

AUGUST 15, 2021

For retailers already navigating wholesale shifts in consumer behaviour, this can seem an expensive and unnecessary headache, and the kneejerk reaction is to disincentivise returns to preserve profitability and reduce churn. Your returns process is part of your customer experience. Convert returns into loyalty.

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Returns Home Furnishings Customer Experience Wholesale 246

Retail TouchPoints

DECEMBER 31, 2021

In combination with changes in worker attitudes and consumer behavior, these shifts have weakened the industry’s long-standing low-wage model. Kotlyar predicted that remote consultations with associates will expand beyond apparel into the electronics and home furnishings verticals.

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Home Furnishings Shipping Fulfillment Consumer 312

Storis

JANUARY 22, 2024

So, buckle up, home furnishings retailers; we’re ready to accelerate. To accelerate, “the architectural makeup of retail systems must work in harmony across all platforms to accommodate customers. Retail is positioned for a transformative reinvention of the guest experience. YoY, as reported by Adobe Analytics.

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Home Furnishings Payment Services Merchant Services Fulfillment 52

Retail TouchPoints

JULY 2, 2020

Eric Hutchinson, Founder of Resident , talked about how the direct-to-consumer seller and distributor of mattresses used its algorithms to identify those customers most likely to be more comfortable with in-person shopping and direct them to retail partners’ stores. Resident Leverages Data To Deliver Customers To Retailers.

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Home Furnishings Consumer Customer Experience Returns 264

Storis

AUGUST 31, 2020

The most common challenge vocalized by home furnishings retailers in 2019 was how to increase store traffic. Retailers are finding that customers venturing to their stores are qualified buyers in the late stages of their research, ready to make a purchase; just like I was.

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Home Furnishings Shopping Consumer Customer Experience 52

Retail TouchPoints

MAY 13, 2021

We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. Overall, online physical goods GMV grew 21% YoY in fiscal year 2021, driven primarily by the FMCG [ fast moving consumer goods ] and home furnishings categories.

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Home Furnishings Merchant Services Supermarket Social Commerce 241

Retail TouchPoints

FEBRUARY 17, 2021

The jump in consumer spending after three consecutive months of declines is largely attributed to the $600 stimulus payments shoppers received as part of the $900 billion package passed by Congress in December 2020 to counteract the economic impact of the ongoing pandemic. increase from December 2020, according to the U.S. Census Bureau.

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Home Furnishings Returns Customer Experience Consumer 147

Retail TouchPoints

JULY 27, 2021

That means more consumers are venturing out into the world — and going back into stores. Research from Springboard points to similar results: the company’s latest Retail Consumer Survey indicated that 56% of consumers were “very” or “completely comfortable” visiting brick-and-mortar destinations, a steady increase from the 50% figure in May.

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Beauty and Health Consumer Shopping Home Furnishings 279

Retail TouchPoints

DECEMBER 6, 2021

Additionally, the end result is a set of 2D imagery that can inspire — but that still doesn’t offer quite the same experience as seeing an actual piece on display in a showroom. In years gone by, when I would create textiles it would take 90 days and then you had to print 2,000 yards,” said Wecker.

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Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

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Retail TouchPoints

OCTOBER 1, 2024

. “We’re thrilled to collaborate with Samsung to elevate the home furnishings industry in ways that have never been done before,” said Chad Spencer, CEO of the Dufresne Spencer Group, the largest licensee of Ashley stores. “Samsung wants to remove the barrier to shopping for smart technology.

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Home Furnishings Consumer Shopping Planning 147

Retail TouchPoints

OCTOBER 5, 2022

Beyond Yoga’s Los Angeles pop-up experience Photo courtesy of Beyond Yoga. Despite their temporary nature, pop-up shops are intended to make a lasting impression on visitors through offering extraordinary consumer journeys. The cornerstone of every pop-up design strategy must be focused on the target customer.

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Home Furnishings Consumer Planning Shopping 245

Retail TouchPoints

DECEMBER 9, 2020

an on-demand custom furnishings company driven by consumer needs and led by a devotion to technology, design and environmental responsibility. Phillip Raub: The furniture industry hasn’t evolved in decades, although environmental and consumer needs have. respond to consumers’ shifting needs? RTP: How does Model No.

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Home Furnishings Accessories Shipping Consumer 188

Inside Retail

MARCH 5, 2024

Ikea have established themselves as an affordable and accessible homewares brand for Australian consumers but they are showing no signs of slowing down. IR : What are your expectations for consumer sentiment and spending in the year ahead? IR : What are some of the retail fundamentals that you think are worth remembering?

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365 Retail

MARCH 17, 2023

As the UK heads towards the spring and an enhanced bank holiday season, millions of consumers have revealed they are planning to go shopping on the forthcoming Bank Holiday weekends. These are some of the findings of a new research report commissioned by creative customer experience marketing agency Gekko and carried out by YouGov.

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Home Furnishings Department Stores Promotions Customer Experience 95

A1 Retail

MARCH 17, 2023

YouGov study commissioned by Gekko finds millions planning shopping spree ‘Retail as leisure’ as consumers combine shopping with eating out and socialising As the UK heads towards the spring and an enhanced bank holiday season, millions of consumers have revealed they are planning to go shopping on the forthcoming Bank Holiday weekends.

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Home Furnishings Department Stores Promotions Customer Experience 87

Storis

DECEMBER 2, 2024

An intuitive mobile point of sale system is your opportunity to empower your sales team, collect a wealth of data, and elevate the customer experience. Retail Dive implores, “Retailers who invest in the latest technologies and foster a culture of innovation will be well-equipped to meet the demands of the modern consumer.”

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Payment Services Home Furnishings Point of Sale Customer Experience 59

Storis

FEBRUARY 18, 2019

This brings us to our third pillar of the Boston Retail Partners 2019 POS/Customer Engagement Survey, seamless customer experience. Consumers are constantly shopping, researching, and purchasing via their mobile devices, online, or in-stores. The post Importance of Seamless Experiences appeared first on STORIS.

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Home Furnishings Kiosk Customer Experience Point of Sale 52

Hyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Top AI Trends in Customer Service by Zendesk. EnterpriseAI) Ever-evolving technology is constantly changing how customer service is done. 4 Strategic Approaches to Customer Journey Mapping by Jennifer Torres.

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Customer Experience Home Furnishings Returns Consumer 64

Storis

JANUARY 22, 2024

So, buckle up, home furnishings retailers; we’re ready to accelerate. To accelerate, “the architectural makeup of retail systems must work in harmony across all platforms to accommodate customers. These frontrunners align with the need for compelling campaigns to entice customers. YoY, as reported by Adobe Analytics.

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Home Furnishings Payment Services Merchant Services Fulfillment 52

Storis

JUNE 5, 2022

Whether a customer buys online, in-store, or from both channels at different times, what matters at the end of the day is that they ultimately become a happy customer. How can your home furnishings website help you get there? 88% of consumers research products online before buying in store.”

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Storis

DECEMBER 12, 2022

A Key Home Furnishings Technology Trend. Technology acceleration matters to your home furnishings retail business. Your customers expect a wide variety of technology applications to play a role in the retail experience your brand delivers. Why Does Extensibility Matter to You as a Home Furnishings Retailer?

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Storis

MAY 1, 2024

Powerful Conversion Tools It’s not a secret that the customer purchasing model is non-linear. Even if you are a home furnishings retailer that converts most of your revenue in your physical stores, your website plays a critical role in driving store traffic. If a step is unnecessary to ask of a consumer, eliminate it.

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Shopping Payment Services Home Furnishings Checkout 52

Storis

AUGUST 8, 2018

It’s not a secret that the customer purchasing model is non-linear. Even if you are a home furnishings retailer that converts most of your revenue in your physical stores, your website plays a critical role in driving store traffic. If a step is unnecessary to ask of a consumer, eliminate it. Powerful Conversion Tools.

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Shopping Home Furnishings Payment Services Checkout 52

Storis

SEPTEMBER 21, 2021

While home furnishings retailers face unprecedented challenges, our industry has a history of resilience. Currently, the effects of production halts, labor shortages, raw material delays, and logistical challenges are compounded in the home furnishings industry. Lead Time Management. To learn more, contact us at 1.888.4.STORIS

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Home Furnishings Shipping Inventory Management Outdoor 52

Storis

DECEMBER 12, 2022

A Key Home Furnishings Technology Trend Let’s set the stage for retail technology extensibility. Technology acceleration matters to your home furnishings retail business. Your customers expect a wide variety of technology applications to play a role in the retail experience your brand delivers.

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Home Furnishings Customer Experience Management Consumer 52

Storis

JULY 12, 2022

As we continue STORIS NextGen’s evolution, we share the Top 5 Areas of ROI your peers have found through our web-based, mobile solution for home furnishings retail. Areas of ROI span revenue increases , workflow efficiencies , greater customer acquisition , and stronger brand reputations.

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Home Furnishings Checkout Payment Services Returns 52

Storis

DECEMBER 2, 2024

Lawrence Yun, Chief Economist for the National Association of Realtors (NAR) , forecasts a 9% increase in home sales for 2025 and a 13% rise for 2026. This anticipated growth presents an opportunity for retailers to align their strategies to capture new customers. When home sales rise, so does the demand for furniture and appliances.

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Marketing Finance Home Furnishings Customer Retention 64

Wiser

SEPTEMBER 15, 2020

From changing customer habits and the rise of direct-to-consumer to COVID-19 upending every reasonable expectation the retail industry had for 2020, successful brands and retailers have to be creative to stay ahead of the game. Likewise, Target has consumer data that Google can use to better hone its ad targeting.

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Payment Services Home Furnishings Consumer Returns 78

Indigo 9 Digital

JUNE 9, 2022

For those of you who can’t make the trip to China here’s a quick overview of what these stores are like and why they provide an elevated customer experience: Scan and go. Customers shopping at Hema can use the retailer’s app to scan the QR code on each item they wish to purchase then the item is added to their digital shopping cart.

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Payment Services Home Furnishings Shopping Location 96

Storis

FEBRUARY 6, 2019

The Boston Retail Partners 2019 POS/Customer Engagement Survey identifies how retailers are faring in the quest to ensure the four key pillars of customer experience are in place to deliver Unified Commerce. Personalization is a critical component to optimizing a customer’s shopping experience.

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Suggestive Selling Home Furnishings Customer Experience Promotions 40

Storis

AUGUST 2, 2024

Digital signature capture and document archiving systems are critical retail technologies that substantially benefit retailers and customers. Valuable outcomes include lowering business expenses, enhancing customer experience, and aligning with sustainability.

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Finance Home Furnishings Point of Sale Operating Expenses 52

V Count

NOVEMBER 17, 2022

Adjusting to industry-related changes and ever-shifting consumer behavior is the key here. Improve Customer Experience. Shopping malls offer customers more than just extensive shopping opportunities, they are also places to socialize with friends and family. Improve Customer Experience.

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Shopping Home Furnishings Department Stores Customer Experience 52

Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. .

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Retail TouchPoints

JUNE 29, 2023

Shoppers will have access to Overstock’s assortment of home furnishings as well as the kitchen, bedding and bath-related products that defined Bed Bath & Beyond’s offerings for three decades. Bed Bath & Beyond is an iconic consumer brand, well-known in the home retail marketplace. in the coming weeks.

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Indigo 9 Digital

MAY 27, 2022

IKEA Toronto Downtown – Aura combines our home furnishing inspiration and expertise with omnichannel retail solutions in a small store format to uniquely meet the needs of downtown residents,” said IKEA Canada CEO aMichael Ward. IKEA also hopes by locating these stores in city centres customers will visit more frequently.

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