Consumer Customer Experience Health & Wellness 
365 Retail
MARCH 22, 2025
This new initiative dedicates over 50,000 sq ft on Level 1 to health and wellness brands and services, reflecting a significant development in the centre’s evolution. The project aims to address the increasing consumer demand for accessible, high-quality health and wellness experiences within a retail setting.
Retail TouchPoints
SEPTEMBER 22, 2021
consumers to online shopping channels since March 2020, fundamentally changing the way people shop for consumer packaged goods (CPG). CPG consumers are becoming accustomed to shopping for products based on common needs-based search terms like keto, paraben-free or low sugar. Consumer Demands are Evolving.
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Retail TouchPoints
JANUARY 4, 2021
Beauty invested heavily in bolstering its digital capabilities even further as more consumers shopped direct via the company’s online properties. While the investment amounts have been significant, they were what allowed the business to monitor, understand and respond to new consumer needs during its most crucial time as a business.
Retail TouchPoints
OCTOBER 1, 2024
However, many who think they’re compliant after implementing a consent management platform (CMP) are often finding that they are not covered as well as they thought they were. Deception is invoked when something is misleading consumers, intentionally or not. So Why Does this Matter so Much for Retailers?
Inside Retail
AUGUST 16, 2021
As the quality of living and workers’ wages reached new heights, Western brands spotted a golden opportunity and raced to set up shop in the East to reach China’s 1 billion consumers (and counting). Health, wellness and travel became the new status symbols, swapped out for Rolexes and Birkins in a new spiritual way of living.
Mass Relators
JULY 28, 2022
consumers have grown accustomed to—and very comfortable with—the idea of receiving health services at their local pharmacies. This is an opportunity for more retail pharmacies to innovate as a one-stop shop for routine care and to leverage data and technology to create an increasingly personalized customer experience.”.
Mass Relators
JULY 7, 2022
Over the past two years CVS has seen strong growth in digital adoption, engagement and omni-channel shopping as CVS customers looked for ways to order health, wellness, and other essentials online or make their trips to the store more efficient, affordable, and convenient.
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