Retail TouchPoints

NOVEMBER 21, 2022

Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. However, a significant driver of quality customer experience and business success is employee experience, an area where companies have complete control.

Customer Experience 306

Customer Experience Employee Engagement Management Consumer 306

Theatro

NOVEMBER 19, 2024

By offering real-time assistance and on-demand knowledge, Theatro IQ helps retailers maximize their technology investments and leads to enhanced employee engagement, reduced turnover, and improved customer experiences. Balancing these expectations with cost-effective service delivery presents a significant challenge. .

Employee Engagement 79

Employee Engagement Customer Experience Location Management 79

Retail TouchPoints

OCTOBER 2, 2024

Every interaction between a consumer and a brand is part of the overall retail experience. They even influence how employees engage with customers and deliver value. Understanding each of these touch points is critical for retailers to create the experiences that consumers desire.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Theatro

MAY 13, 2024

Enhancing Customer Experiences Through Improved Connections Effective communication within retail environments is vital for sustaining productivity and ensuring your team is enhancing customer experience. consumers stating that their shopping choices are swayed by these encounters.

Customer Experience 84

Customer Experience Employee Engagement Returns Consumer 84

Hyken

SEPTEMBER 10, 2021

This week we feature an article by Tanya Ahmed, a Digital Marketer of Vantage Circle , a cloud-based employee engagement platform. She writes about what customers expect from companies in 2021 and what they actually get. Consumers today expect speedier access to services than ever before.

Customer Experience 88

Customer Experience Employee Engagement Advertising Consumer 88

Theatro

OCTOBER 22, 2024

To explore what’s driving holiday shoppers to brick-and-mortar retail stores and the experiences they’re expecting from retailers this year, Theatro partnered with the third-party survey platform Pollfish on the 2024 Theatro Holiday Shopping Report to uncover the holiday shopping plans of 500 U.S. consumers aged 18+.

Shopping 85

Shopping Employee Engagement Planning Customer Experience 85

Retail TouchPoints

MARCH 11, 2022

That’s why it’s time for brands to prioritize employees, by listening to every employee across the employee journey, optimizing the end-to-end employee experience and taking the right action to motivate, inspire and empower workers across the entire organization.

Customer Experience 290

Customer Experience Employee Engagement Promotions Outdoor 290

Retail TouchPoints

MAY 27, 2022

As consumer appliances grow ever more sophisticated, it can be a challenge for retail salespeople to stay up to speed on every high-tech element blinking, beeping and buzzing in the latest washing machine or dryer — but it’s essential. for associates at several large consumer electronics retailers.

Employee Engagement 289

Employee Engagement Point of Sale Consumer Management 289

Retail TouchPoints

NOVEMBER 14, 2023

Building a Michelin-Star Customer Experience Without the right data — and enough of it — all the AI tools in the world won’t lead you to a single meaningful customer insight. In essence, the fears and concerns of consumers conflict directly with their desire for individualized, value-driven experiences supported by AI.

Employee Engagement 275

Employee Engagement Consumer Marketing Management 275

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Put managers front and center. Provide flexible scheduling.

Employee Engagement 279

Employee Engagement Store Operations Consumer Management 279

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .

Drop-Shipping 243

Drop-Shipping Shipping Outdoor Customer Retention 243

Retail TouchPoints

DECEMBER 20, 2023

The top five episodes of 2023 reaffirm some of the most trending topics we covered on Retail TouchPoints over the past year, illustrating how rapidly the industry (and the customer experience) have evolved. Let’s begin the countdown… 5.

Advertising 264

Advertising Store Operations Merchant Services Wholesale 264

Hyken

MARCH 25, 2022

This week we feature an article by Anjan Pathak, Co-founder and CTO at Vantage Circle , an Employee Engagement Platform. He shares how rewarding your customer experience team is critical to building an inspired, high-performing team. Also, research says that brands with a great customer experience get them 5.7

Customer Experience 68

Customer Experience Employee Engagement Returns Planning 68

Retail TouchPoints

NOVEMBER 16, 2023

A particular area of focus is within the health and wellness sector, with around 50% of consumers now saying that wellness is a top priority in their lives. However, now the larger CPG companies have entered the game to deliver exactly what consumers are looking for. Who knew such a strategy would work for them?

Employee Engagement 277

Employee Engagement Consumer Marketing ATS 277

Inside Retail

FEBRUARY 9, 2022

These ‘front-stage’ customer interactions are the surface layer of an interwoven chain of people and processes behind the scenes that contribute to creating a flawless customer experience (CX). The motivation of staff, the efficiency of internal processes and tools, and the company culture can make or break a brand experience.

Payment Services 130

Payment Services Employee Engagement Beauty and Health Customer Experience 130

Retail TouchPoints

APRIL 28, 2023

Are managers putting timely data around customer expectations, product availability and professional progress in the hands of deskless workers to help increase productivity and boost employee engagement? This next age of retail should focus on how organizations can capture the value and power of every employee.

Finance 277

Finance Employee Engagement Supermarket Management 277

Wiser

JULY 11, 2022

Constantly Changing Customer Expectations. Customer preferences rarely stay static for long and ensuring that you are up-to-date with trends and consumer demand can be essential to success. On top of this, a lot of time and effort goes into replacing employees. 3: Personalize Consumer Shopping Experiences.

Employee Engagement 146

Employee Engagement Advertising Marketing Promotions 146

Theatro

APRIL 25, 2022

Because satisfying “fast food” is no longer limited to the traditional drive-thru these days, many C-Stores brands are evolving to offer better and fresher food choices to consumers. This disconnection decreased employee engagement, reduced service speed, lowered productivity, and lead to disjointed operational workflows.

Employee Engagement 87

Employee Engagement Fulfillment Customer Experience Management 87

365 Retail

OCTOBER 5, 2021

Spanish fashion retailer, Desigual , has increased employee engagement and streamlined operational efficiencies in partnership with YOOBIC , the digital workplace solution for frontline teams. Desigual is an international fashion brand that was established in Barcelona in 1984.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Hyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. She writes about how companies can adopt a remote workforce and enhance customer service delivery.

Employee Engagement 101

Employee Engagement Customer Experience Management Location 101

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Hyken

MARCH 27, 2023

Each week, I read many customer service and customer experience articles from various resources. 3 Digital Marketing Strategies That Can Improve Customer Retention by John Hall (Forbes) What happens if you gain 10 new customers but lose 20 from your existing client base? Here are my top five picks from last week.

Customer Retention 19

Customer Retention Customer Experience Consumer Marketing 19

RETAIL MANAGEMENT SOFTWARE

JUNE 28, 2022

Explore how retailers can leverage technology to set up their staff for success and what tools are needed for workers to get employees to do their jobs effectively and enhance the employee and customer experience. Empower your employees with the tools to improve associate engagement and transform your retail operation.

Management 98

Management Payment Services Employee Engagement Store Operations 98

365 Retail

MARCH 27, 2025

Joe Wicks MBE, the fitness entrepreneur behind The Body Coach The programme continues across multiple stages, with sessions tackling sustainability, social commerce, digital transformation, and employee engagement.

Payment Services 59

Payment Services Employee Engagement Social Commerce Returns 59

Inside Retail

JULY 12, 2022

At the same time, short-term spikes in online sales are starting to return to more expected levels, even though some consumers have permanently altered their channel preferences. Beyond digital innovation, one of the critical elements the pandemic has highlighted is the critical role of employees at all levels of retail and consumer services.

Payment Services 130

Payment Services Planning Employee Engagement Consumer 130

Retail TouchPoints

MAY 28, 2020

Empathy in particular is becoming more central as C-level executives try to maintain customer trust, employee engagement and shareholder value — even as their businesses struggle. RTP: How are consumers responding to executive leaders that are expressing empathy, humanity and appreciation in their everyday actions?

Planning 200

Planning Employee Engagement Consumer Customer Experience 200

Hyken

SEPTEMBER 15, 2024

Each week, I read many customer service and customer experience articles from various resources. Beat Your Best Quality Scores – 15 Quick Wins by Megan Jones (Call Centre Helper) Improving quality scores in customer service is an ongoing process that requires dedication, effective communication, and continuous training.

Customer Experience 73

Customer Experience Employee Engagement Consumer Marketing 73

Hyken

APRIL 11, 2022

Each week I read many customer service and customer experience articles from various resources. With the average American consumer spending more than $2,000 a year on coffee, this sounded like an incredible deal for coffee drinkers — begging the question, how could Panera possibly justify such generosity? For just $8.99

Employee Engagement 55

Employee Engagement Customer Experience Returns Location 55

Cisco Retail

MARCH 8, 2022

Locating products in the stores and finding order information for customers can take much longer than it should. They also decrease employee engagement and satisfaction and increase turnover. Just as they have done for customers, retailers must improve the employee experience by investing in four key areas.

Employee Engagement 93

Employee Engagement Management Location Customer Experience 93

Hyken

AUGUST 18, 2023

AI-driven customer service offers numerous benefits, including improved efficiency, personalized experiences, and real-time assistance. However, as companies embrace AI, they must also consider the wellbeing of their employees, who play a vital role in delivering outstanding customer experiences.

Employee Engagement 52

Employee Engagement Customer Experience Management Marketing 52

I Vend

DECEMBER 13, 2022

Shopping activity is up, and consumers are buying goods they wouldn’t normally purchase during the rest of the year. Increase customer satisfaction by up to 20%. Increase employee engagement by 20-30%. They also deliver rapid results, complementing longer term brand building strategies.

Promotions 97

Promotions Employee Engagement Checkout Returns 97

Theatro

MAY 4, 2022

For small teams, every person has greater responsibility, leading to an increased need for high employee engagement and productivity. In larger teams, however, keeping employees aligned on all the day’s priorities and communicating team-wide announcements remain significant challenges.

Employee Engagement 68

Employee Engagement Specialty Retailers Retail Marketing Marketing 68

Retail Gazette

MARCH 28, 2025

Retail leaders in the UK currently face a critical challenge – balancing efficiency, compliance, and employee satisfaction amid a myriad of labour shortages, shifting consumer expectations and post-Brexit workforce regulations. However, its not all doom and gloom.

Customer Experience 59

Customer Experience Technical Support Management Employee Engagement 59

365 Retail

DECEMBER 7, 2021

UK retailers, facing a perfect storm of challenges including labour shortages, intense hiring competition and heavier employee workloads, are prioritising investment in digital workplace tools to support their frontline employees and enhance the customer experience.

Employee Engagement 52

Employee Engagement Planning Customer Experience Consumer 52

Cisco Retail

MAY 25, 2021

Chris Bottger, Cisco Americas Workplace Experience Strategist indicates Employee Engagement continues to be a challenge as FinServ employers assess a Safe Return to Office strategy. Shift from reactive to proactive -> 87% of consumers want to be contacted proactively by a company for customer service matters.

Payment Services 56

Payment Services Returns Employee Engagement Consumer 56

Hyken

MAY 4, 2023

In today’s digital world, customer service productivity is more important than ever. With the rise of online shopping and e-commerce, consumers increasingly turn to chat and email-based tools to contact companies with questions, concerns, and complaints. What is customer service productivity?

Customer Experience 52

Customer Experience Customer Retention Promotions Employee Engagement 52

365 Retail

MARCH 21, 2023

Transformative employee engagement platforms Depoint provides enterprise customers with an easy-to-use platform that integrates their existing business and staff management tools – offering a unified way of executing tasks and managing data.

ATS 52

ATS Employee Engagement Fashion Customer Experience 52