Inside Retail

MARCH 12, 2025

Consumers do not just buy products; they buy with emotion and the stories that surround those emotions. The most successful retail brands are not merely in the business of selling goods and services, they curate experiences, sell feelings, shape perceptions, and integrate themselves into the personal narratives of their customers.

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Customer Experience Consumer Marketing Boutique 130

Retail TouchPoints

JANUARY 8, 2025

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future.

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Consumer Shipping Supply Chain Management Returns 279

Inside Retail

MARCH 25, 2025

In spite of their different areas of expertise, these executives were all focused on the need to constantly seek out new ways to update and optimize the consumer shopping experience. The digital and human workforce are now going to work together in harmony to create that compelling consumer experience, Dickson said.

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Customer Experience ATS Consumer Apparel 130

Retail TouchPoints

JANUARY 16, 2025

As digital experiences have evolved over the past few years, personalization and emotional connection have become central to customer engagement strategy for companies. Customer Experience Index (CX Index ) rankings , only 3% of companies are currently customer-obsessed and put their customers needs front and center.

Customer Experience 304

Customer Experience Consumer Shopping Marketing 304

Retail TouchPoints

FEBRUARY 12, 2025

Dicks Sporting Goods is expanding its Dicks Varsity Team content creator and influencer program by inviting consumers who have a passion for both sports and social media to join.

Sporting Goods 257

Sporting Goods Consumer Customer Experience ATS 257

Retail TouchPoints

OCTOBER 31, 2024

Earlier this year, Google added compelling new features to Google Wallet to help consumers get more out of their mobile wallet passes. With this update , developers can send wallet notifications, letting consumers receive notifications about any updates to cards or passes stored in their mobile wallet.

Marketing 297

Marketing Customer Experience Consumer Point of Sale 297

Inside Retail

APRIL 3, 2025

Global geopolitics are making Australia look like an attractive market, but retailers are continuing to grapple with huge shifts in consumer behaviour as well as technological change. These evolving consumer expectations are a key driver behind the changes happening in retail. This is what consumers crave.

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Payment Services Consumer Customer Experience Fulfillment 130

Hyken

JANUARY 14, 2025

What role does storytelling play in creating memorable customer experiences? Why is meeting or exceeding customer expectations important in the hospitality industry? How do personal interactions complement technology in creating a seamless customer service experience? Hospitality is more than a job.

Customer Experience 113

Customer Experience Marketing Consumer 113

Retail TouchPoints

MAY 23, 2024

Businesses that offer AR-driven experiences are 41% more likely to capture consumer attention than those that do not, according to Deloitte, and 66% of consumers are interested in using this tech while shopping. Benefit offers a virtual try-on experience, powered by AR, to make this process easy and inspiring.

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Customer Experience Boutique Kiosk Consumer 332

Retail TouchPoints

NOVEMBER 27, 2024

But consumers are demanding in other ways, too. According to a study by UC Today , 90% of consumers expect to have an omnichannel retail experience when we shop. Digital channels are alive with opportunities to dazzle consumers. Keep the experience going when the event ends.

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Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 This grocery hopping trend has become especially prevalent thanks to consumer-friendly technology like curbside pickup, home delivery and online ordering. When customers visit the store to redeem their prizes (e.g.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Retail TouchPoints

MARCH 27, 2025

Between the tariff tug-of-war, flailing markets, insanely high egg prices and general twitchiness (as one strategist put it), consumers have gotten a bit hard to nail down lately. Here’s what some of the leading minds in retail say consumers need now. One thing is clear its not AI.

Consumer 147

Consumer Sporting Goods Advertising Fast Fashion 147

Retail TouchPoints

JANUARY 29, 2025

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead. The ability to strategically allocate limited content customization budgets can be the difference between gaining a competitive edge and falling behind.

Customer Experience 267

Customer Experience Marketing Management Brand Management 267

Retail TouchPoints

NOVEMBER 29, 2024

Certain categories seem to work best with social commerce: Consumer packaged goods (CPG), fashion, beauty, and health and wellness. Cultivating KOCs (key opinion consumers, a.k.a. In addition, South Korean consumers are known for their quick adoption of new technologies.

Social Commerce 278

Social Commerce Beauty and Health Payment Services Consumer 278

Retail TouchPoints

FEBRUARY 10, 2025

To meet the evolving needs of consumers worldwide, both now and in the future, we are investing in our operations, said Weinberg. China and Europe, delivering an exceptional customer experience through our direct-to-consumer channel and increasing our points of sale through our valuable retail partnerships.

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Planning Point of Sale Customer Experience Location 297

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. Similarly, in this era of workforce shortage, automation can help lessen the need for customer service agent intervention.

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Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

JANUARY 23, 2025

Inflation and a growing preference among consumers to shop online to find the cheapest deals took a toll on brick-and-mortar retailers in 2024, said Deborah Weinswig, CEO of Coresight Research in a statement.

Customer Experience 279

Customer Experience Consumer Shopping Planning 279

Retail TouchPoints

FEBRUARY 7, 2025

But the ease and personalization found on consumer-facing ecommerce sites, especially robust marketplaces like Amazon and Walmart , are simply too good to ignore. As a result, B2B buyers are increasingly demand B2C-level experiences for their business needs, a need that is driving organizations to level up their digital experiences.

Payment Services 279

Payment Services Customer Experience Wholesale Planning 279

Retail Focus

FEBRUARY 24, 2025

The Fast-Moving Consumer Goods (FMCG) industry is no stranger to challenges. AI image recognition FMCG is a technology that transforms how brands manage shelves, track inventory, and understand their consumer behavior. Poorly managed shelves lead to lost sales, frustrated customers, and damaged brand reputations. Lets explore.

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Management Consumer Store Layout Customer Experience 130

Retail TouchPoints

NOVEMBER 13, 2024

But designing a successful retail experience doesn’t simply involve placing stores and restaurants next to the stadium. It’s essential to harness consumer and market insights to craft an experience, and the right mix of uses, to entice locals to visit the stadium district for shopping, dining and a place to live or work.

Department Stores 262

Department Stores Customer Experience Shopping Consumer 262

Inside Retail

FEBRUARY 27, 2025

Australian retail is evolving at pace, and consumer expectations are higher than ever. Wunderkind s 2025 Australia Consumer Insights Report provides a deep dive into whats shaping online retail this year, based on responses from 500 Australian consumers.

Consumer 130

Consumer Checkout Shipping Promotions 130

Retail TouchPoints

MARCH 18, 2025

These devices, like smart doorbells, thermostats, lighting and more, present an exciting opportunity for retailers, but understanding consumers motivations and proactively addressing potential concerns will be vital to make the most of this dynamic market.

Consumer 147

Consumer Marketing Telecommunications Technical Support 147

Retail TouchPoints

DECEMBER 17, 2024

Although inventory visibility already plays a central role in meeting demand, maintaining service levels, and streamlining operations, its the combination of real-time inventory visibility and advanced search functionality thats reshaping your customer experience by delivering on transparency, control, confidence and reliability.

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Fulfillment Drop-Shipping Customer Experience Promotions 260

Retail TouchPoints

NOVEMBER 6, 2024

In an era when online shopping is not just a convenience but a way of life, a new menace is plaguing consumers and retailers alike: porch piracy. The situation is particularly dire for younger generations, with over half of Gen Z consumers reporting that they have experienced porch piracy in the last 12 months.

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Fulfillment Consumer Customer Experience Checkout 274

Inside Retail

MARCH 26, 2025

Strategic shifts G-Star appears intent on crafting a seamless and thoughtful reintroduction to Australian consumers. This cautious approach was deliberate, providing ample time to understand the subtle shifts in consumer behaviour post-pandemic. Good Products & Co is the distributor of G-Star Raw in Australia and New Zealand.

Returns 264

Returns Fashion Consumer Marketing 264

Retail TouchPoints

FEBRUARY 5, 2025

Similarly, creating a meaningful customer experience begins with a map a tool to visualize the entire journey, from initial awareness to post-purchase interactions. Customer journey mapping (CJM) is widely used in retail to analyze and plan touch points before, during and after purchase.

Customer Experience 270

Customer Experience Promotions Checkout Planning 270

Retail TouchPoints

OCTOBER 27, 2024

They’ve been shaped/scarred by not one but two global economic traumas — the Great Recession of 2008-2009 and the COVID pandemic — and they’ve grown up with social media playing an increasingly large (and loud) role in shaping culture, including how these consumers shop, research and purchase products and services.

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

MARCH 11, 2025

The volatile inflationary environment meant consumers spent more on household essentials and groceries. CI&T s latest Connected Retail Survey explores whether these behaviors will continue through 2025, and the true impact price has on where and how consumers shop. Click here to register for the CI&T session.

Social Commerce 205

Social Commerce Customer Experience Consumer Planning 205

Retail TouchPoints

JANUARY 3, 2025

Given that different cannabis products can produce a wide range of effects among consumers, one of the biggest challenges facing cannabis retailers is matching the right product with the right customer.

Consumer 305

Consumer Management Store Operations Customer Experience 305

Inside Retail

OCTOBER 20, 2024

The COO provided an example of how Ulta Beauty has found alternative ways to deliver products to customers, such as through delivery services like Doordash or retail partnerships with Target. The post Ulta, Skims execs discuss keeping up with consumers at Shoptalk Fall day three appeared first on Inside Retail Australia.

Consumer 130

Consumer ATS Accessories Apparel 130

Retail TouchPoints

DECEMBER 6, 2024

We believe we will enhance the customer experience with a lighter-touch remodel , including customer-facing physical asset updates , planogram optimizations and expansions across the store. This initiative is aimed at our mature stores that are not yet old enough to be part of the full remodel pipeline.

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Planning Customer Experience Markdowns Kiosk 285

Retail TouchPoints

JANUARY 24, 2025

The Modernization of Cosmetics Regulation Act (MoCRA) introduces significant regulatory changes for the cosmetics industry, aimed at enhancing consumer safety and product transparency. By understanding and implementing these standards, cosmetic manufacturers and retailers can navigate compliance effectively and strengthen consumer trust.

Consumer 297

Consumer Accounting Management Returns 297

Retail TouchPoints

JANUARY 15, 2025

Consumers now prefer digital payment options, with cash usage declining in all major economies. Retailers understand that a great customer experience must be provided 24 x 7 x 365 and that any failure will create revenue loss, customer dissatisfaction and damage to brand reputation.

Payment Services 279

Payment Services Merchant Services Telecommunications Accounting 279

Retail TouchPoints

FEBRUARY 28, 2025

. “Her recent success as CEO of J.McLaughlin and her impactful tenure at Ralph Lauren speaks to her ability to build and scale businesses, enhance customer experience, and deliver shareholder value. ”

Apparel 221

Apparel Customer Experience Consumer ATS 221

Retail TouchPoints

JANUARY 22, 2025

Our stores are core to The Home Depots business, and expanding our ecommerce capabilities is a key part of our efforts to deliver a seamless, interconnected shopping experience, said Jordan Broggi, EVP of Customer Experience and President of Online at The Home Depot in a statement.

Customer Experience 268

Customer Experience Shopping Consumer ATS 268

Retail TouchPoints

JANUARY 30, 2025

The app is the health concierge and guide for all consumers, said Tony Ambrozie, SVP and Chief Digital and Technology Officer of CVS Health Pharmacy and Consumer Wellness in a statement. With 60 million digital customers, we are excited to continue to innovate and bring best-in-class and first-in-industry capabilities to our customers.

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Checkout Customer Experience Fulfillment Consumer 227