Remove Clienteling Remove Returns Remove Specialty Retailers
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Revealed: Raffles’ strategy to lure back in luxury customers

Inside Retail

It’s part of the mall’s rejuvenation to refresh and elevate its positioning among its clientele. The pandemic had of course hit the retail market in Singapore with movement restrictions for the last two years, and the management saw this an opportune time to recalibrate and refresh its retail offerings.

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How COVID-19 Created the Store of the Future

Retail Next

The pace has been maddeningly slow – both as an executive in retail technology and as a consumer. Yes, some of the lowest hanging fruit has been picked – you can now return online purchases in-store (remember when that was a thing, having to return online purchases through the mail?),

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2024 Home Furnishings Industry Trend Guide

Storis

41% of surveyed retailers find the most advantageous use of this data is clienteling, which can be conducted by sales associates to increase their productivity during off-peak hours. Integrating programs into Point of Sale makes managing the program easier for retailers and redeeming incentives seamless for customers.

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As ‘Appointment Retailing’ Use Cases Expand, More Brands See Value

Retail TouchPoints

Retailers such as Best Buy and Apple were two of the first to implement the model at scale, showing the value for businesses outside of luxury and specialty retail. Ultimately, the customer must feel at ease within the space, or they will be reluctant to return. Is the store limited in space?