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Data-Driven Sustainability: How Supply Chain Efficiency and Clienteling Drive More Sustainable Operations and Customer Choices

Retail TouchPoints

When delivering goods, luxury retailers can also reduce their carbon footprint by offering BORIS, BOPIS and BOSS (buy online, return in-store, buy online, pick up in-store, and buy online, ship to store) options. There is also a significant intersection of sustainability with customer preference data.

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Ecommerce in 2025: How Data Quality Powers Growth and Customer Satisfaction

Retail TouchPoints

Ecommerce businesses can better understand and serve their clientele when interactions are powered by clean customer data. Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. This sponsored content is brought to you by Melissa.

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French Contemporary Fashion Brand Brings Rental Service to U.S.

Retail TouchPoints

Customers can return the items at the end of the rental period with free shipping and dry cleaning, continue to rent for a daily fee or purchase the item at a discount. Those available for rental in the selected size and color will display a “Borrow” button. The service is powered by B2B rental technology platform CaaStle.

Fashion 263
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A Retailer’s Guide to Preparing Your Warehouse for Ecommerce Success

Retail TouchPoints

Good warehousekeeping leads to better customer service through improved inventory management, faster receiving, put-away, picking and shipping times, savings in labor costs and reducing expensive errors. New Solutions for Ecommerce Fulfillment (and Returns). As you might imagine, this is incredibly time consuming.

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15 Return Policy Examples

Small Biz Trends

What happens when a customer returns an item they’ve purchased? Maybe the store will offer credit, or just maybe they will refuse the return entirely. If the store has a return policy, then the terms of any returns or exchanges are laid out clearly in advance, eliminating questions in the minds of customers and staff.

Returns 122
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Don’t Fall Victim to a Cyber Attack: A Shopper’s Guide to Cybersecurity

Retail TouchPoints

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. Shopping is one of life’s simple pleasures.

Shipping 282
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Does Procurement Play a Role in Retail Recovery?

Retail TouchPoints

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. Do they invest in automation technology to enhance data-sharing between sales channels?