Inside Retail

FEBRUARY 5, 2025

Burberry gained a lot of traction with high-net-worth, fashion-forward clientele. Conclusion: The future of sustainable luxury Burberrys return to form and place proves that success is not about chasing the highest price tag but about understanding and honouring the brands DNA. At first, this strategy appeared super promising.

Fashion 147

Fashion Clienteling Marketing Consumer 147

Small Biz Trends

DECEMBER 2, 2021

What happens when a customer returns an item they’ve purchased? Maybe the store will offer credit, or just maybe they will refuse the return entirely. If the store has a return policy, then the terms of any returns or exchanges are laid out clearly in advance, eliminating questions in the minds of customers and staff.

Returns 122

Returns Merchant Services Shipping Payment Services 122

Retail TouchPoints

JULY 1, 2021

We already use Stylyze today through our clienteling tool, NM and BG CONNECT, allowing us to provide outfit styling as well as other applications to assist our selling associates and provide our customers with a personalized luxury experience. RTP: What role will these digital capabilities play in NMG’s overall omnichannel strategy?

Clienteling 264

Clienteling Department Stores Returns Customer Experience 264

Retail TouchPoints

JULY 12, 2021

New Solutions for Ecommerce Fulfillment (and Returns). The return on investment for a WMS was traditionally calculated based on cost reductions in areas such as inventory management, improvements in workforce productivity, reduced error rates in picking and shipping, more efficient use of space and so on. Accepting our New Reality.

Merchant Services 279

Merchant Services Fulfillment Shipping Inventory Management 279

365 Retail

NOVEMBER 27, 2024

We believe this acquisition will allow us to return the company to its previous heights and restore the brand for customers while setting a new standard for the mannequin industry.” This space will showcase the brand’s innovative designs and serve as a hub for engaging with existing and new clientele.

Clienteling 64

Clienteling Returns ATS 64

Retail TouchPoints

NOVEMBER 3, 2020

The main messages: Lean in to clienteling, partnerships and regional ambassadors. Attendees discussed a better approach to training, specifically in COVID-related tasks, scheduling optimization that maximizes coverage and appointment-based tools that handle customer queues.

Clienteling 207

Clienteling Returns Consumer Location 207

Inside Retail

JULY 22, 2024

Inside Retail: What are the reasons behind Desigual’s return to Australia? It is the beginning of a great journey and a stronger focus on PR and marketing for the first time in Australia, and will allow us to reach a broad new audience while engaging existing clientele, with the exciting new offerings and wide range available.

Clienteling 262

Clienteling Fashion Wholesale Marketing 262

Inside Retail

JUNE 22, 2021

Spending by visitors to France remains a major source of income for high-end brands, even if Chinese shoppers, the industry’s number one clientele, have been buying a lot more at home during the pandemic – a shift expected to outlast the health emergency.

Department Stores 230

Department Stores Clienteling Accessories Returns 230

Retail Focus

JANUARY 6, 2022

Retailers are already redesigning brick-and-mortar locations to accommodate product distribution, converting retail stores into micro-fulfilment spaces and offering curb side pick-up and return services, many large stores are also looking to distribute essential customer services across a small network of physical locations.

Fulfillment 246

Fulfillment Clienteling Location Consumer 246

Inside Retail

OCTOBER 20, 2024

I think the most important thing about our clientele is that the biggest luxury they crave is time. Ultimately, the goal is to leave the shopper with a “souvenir” experience that, in turn, will create positive memories and a desire to return.

Apparel 130

Apparel Department Stores Clienteling Shopping 130

Retail TouchPoints

APRIL 1, 2024

Attracting return customers hinges on being able to provide world-class customer support no matter the language they speak. A real-time translation technology will allow you to cater to a diverse, global clientele and drive sustained growth. There are several key features to look out for when choosing a translation platform.

Customer Experience 320

Customer Experience Clienteling Customer Retention Accounting 320

Retail TouchPoints

FEBRUARY 12, 2024

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. It’s a way to treat ourselves, and to indulge in a little luxury.

Shipping 282

Shipping Clienteling Shopping Returns 282

Inside Retail

OCTOBER 4, 2022

Celebrities and international crowds have descended on the French capital, marking the fashion industry’s sweeping return as it rides a post-pandemic spending frenzy. Wealthy clientele of fashion houses have largely been shielded from the cost of living crisis.

Fashion 246

Fashion Clienteling Boutique Department Stores 246

Retail Pro

DECEMBER 14, 2021

Building a clientele is tough. A retailer needs inventory tools that luckily, omnichannel POS and retail … Continue reading → The post Simplifying the Customer’s Return Trip first appeared on Retail Pro Blog.

Returns 68

Returns Clienteling Planning Point of Sale 68

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. Do they invest in automation technology to enhance data-sharing between sales channels?

Merchant Services 264

Merchant Services Clienteling Shipping Inventory Management 264

Retail TouchPoints

FEBRUARY 18, 2021

Adapt your spaces accordingly: Buser noted that “evaluation of the space is critical,” whether retailers are using appointments to manage BOPIS, improve tech support and service or support clienteling experiences. “Is Ultimately, the customer must feel at ease within the space, or they will be reluctant to return.

Beauty and Health 311

Beauty and Health Consumer Shopping Clienteling 311

Retail TouchPoints

FEBRUARY 22, 2023

But there are other factors at play: the dramatic shift to ecommerce, stale in-store inventory and a continued hesitancy to return to physical retail due to the pandemic indicates that the time for innovation in the mall is now. Gonzalez: I think that malls have been savvy in their partnerships with companies like Happy Returns.

Consumer 306

Consumer Shopping Department Stores Clienteling 306

Inside Retail

APRIL 21, 2024

Home InStyle 2024, organised by the Hong Kong Trade Development Council (HKTDC) drew 1750 exhibitors, 70 per cent up on last year’s event, evidence that retail buyers and brands are returning to trade exhibitions.

Clienteling 264

Clienteling Marketing Consumer Accessories 264

Retail TouchPoints

JULY 29, 2021

I do think that Sephora brings something interesting to the ecosystem of social commerce, because we are a well-trusted ecommerce and retail entity where, for example, if I buy this foundation via Instagram Shopping and it doesn’t work for me, I know I can return it to a store. I could see that sort of clienteling aspect come into it.

Social Commerce 279

Social Commerce Checkout Payment Services Clienteling 279

Inside Retail

MAY 28, 2024

We’ve had customers shopping while on vacation in another city, who continue to shop with that sales associate from afar after returning home. We continue to increase the use of our clienteling platform to connect our customers with our stylists, spur repeat purchases and help deliver a more personalised experience.

Boutique 257

Boutique Fashion Clienteling Marketing 257

Retail TouchPoints

NOVEMBER 18, 2020

Even something as straightforward as curbside pickup inspired serious consideration by the retailer: each individual store serves a unique clientele in a unique geography, with a unique selection of other retailers nearby, and all of these factors must be considered when rolling out these pickup programs.

Customer Experience 276

Customer Experience Kiosk Clienteling Fulfillment 276

Retail Focus

NOVEMBER 28, 2022

Many brands have taken one step further to focus on clienteling services to offer personalized experiences. And with the rise of the circular economy, the second-hand market has expanded; it has encouraged brands to repair and resell items returned to them. Adopting pop-up stores is ideal to test and experience the brand.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Inside Retail

OCTOBER 24, 2021

Liquor brand Tia Maria recently announced its return to podcasting platforms following a successful run of its ‘One of a Kind’ podcast last year. Podcasting has become an increasingly popular medium for retailers and brands to communicate with their customers in an authentic way. We’re launching our first magazine, The Blow.

Clienteling 245

Clienteling Marketing Advertising Supermarket 245

Inside Retail

JUNE 23, 2024

Upon my return, I visited Sham Shui Po, a garment district in Hong Kong to explore fabric options. My clientele is primarily equally divided between the US, Hong Kong, and Singapore markets. I complimented her and she shared that she owned nothing black. I was interested in fabric with a soft hand feel. What’s the brand’s vision?

Dead-Stock 246

Dead-Stock Fashion Clienteling Fulfillment 246

Retail Gazette

JUNE 27, 2024

The tourist tax also took its toll as Watches of Switzerland highlighted that the UK performance was driven by a domestic clientele with “minimal return of tourist spending due to lack of VAT free shopping”.

Clienteling 104

Clienteling Boutique Returns Shopping 104

Retail Focus

APRIL 21, 2023

The integrated offering of ‘Buy, Sell, Restore, Authenticate’ will enable its Yorkshire-based clientele to enjoy fashion more consciously by prolonging the life of their luxury handbags, shoes, luggage, and leather clothing whilst boosting the region’s circular economy through its pre-owned resale service.

Clienteling 147

Clienteling Fashion Department Stores Accessories 147

Inside Retail

JULY 19, 2022

It’s part of the mall’s rejuvenation to refresh and elevate its positioning among its clientele. With the sense of normalcy returning, we see more appreciation for physical shopping and interaction amongst our shoppers and tenants.”.

Clienteling 130

Clienteling Supermarket Shopping Specialty Retailers 130

Retail TouchPoints

DECEMBER 2, 2022

When Mitchell’s grandfather, Morris “Moishe” Cohen, returned from fighting in World War II, he and his brother-in-law took over the business. Economy Candy’s clientele also has stayed with it through generations. The store has played a central role in the lives of the Cohens ever since. Bringing the Business Online.

Social Commerce 290

Social Commerce Clienteling Location Shopping 290

Retail Gazette

MAY 16, 2024

The retailer noted the impact of the tourist tax, highlighting that UK performance continues to be driven by “domestic clientele with minimal return of tourist spending due to the lack of VAT free shopping”. For the year ahead, Watches of Switzerland expects adjusted EBITDA to rise between just 0.2 – 0.6%.

Returns 59

Returns Boutique Clienteling Wholesale 59

Retail TouchPoints

JUNE 6, 2024

Not to mention that Sephora then has ample opportunity to maintain the relationship and encourage return visits. It adds a disconcerting dissonance to the store experience, since a customer must return to the screen to indicate what they want to try on whenever they find something they like. The tech is enabling the associates.

ATS 271

ATS Advertising Customer Experience Returns 271

Inside Retail

NOVEMBER 25, 2021

I had also recently returned from many years working in the UK at luxury houses such as Armani and Prada. A buyer must curate a collection that he/she knows will sell well and resonate with the business’ clientele, so the best buyers have spent many years working in retail and understanding client profiles.

Fashion 130

Fashion Boutique Clienteling Planning 130

Inside Retail

SEPTEMBER 26, 2022

This was complemented by the return of headliner events to Singapore, such as the Formula One Grand Prix, and a buzz of activities around the Marina Bay Waterfront Promenade. The Shoppes is able to capture the upswing in tourism recovery, while continuing to attract returning local visitors,” she added. Holding on to customers.

ATS 130

ATS Clienteling Shopping Boutique 130

Inside Retail

SEPTEMBER 1, 2022

It’s been a rollercoaster for the fine jewellery industry, with the slow return of weddings and the rise of sustainable options. Irene Deutsch: Yes, being Australia’s oldest jeweller, we have many interesting stories to tell about Fairfax & Roberts and our clientele.

Clienteling 130

Clienteling Returns Customer Experience ATS 130

Inside Retail

JULY 2, 2024

These experiences create trust, reduce returns and enhance customer lifetime value,” she said. I think the most important thing [to know] about our clientele is that the biggest luxury they crave is time. The key to catering to the 1 per cent consumer, Kaminetsky revealed, is offering them the one thing money can’t buy: time. “I

Shopping 147

Shopping Fashion Clienteling Consumer 147

365 Retail

JANUARY 29, 2025

These innovations allow customers to try products virtually before purchasing, reducing return rates and increasing confidence in online shopping. Virtual fitting rooms and personalised shopping experiences are becoming mainstream as they offer the convenience and customisation that shoppers crave.

Payment Services 52

Payment Services Inventory Management Clienteling Consumer 52

Inside Retail

OCTOBER 26, 2021

Bars, restaurants and shops are all preparing for a return to ‘normality’. Mick Moore is the managing director of Scalene Group, a retail-specific data analytics consultancy with a global clientele. As Australia begins the process of reopening, widespread lockdowns now appear a thing of the past. State borders are opening up.

Clienteling 26

Clienteling Supermarket Shopping Returns 26

Retail TouchPoints

FEBRUARY 8, 2023

Now, as many organizations implement hybrid work models and firmer return-to-work plans, workwear has become a top-performing category. Before she started Argent, she noticed that she and her female colleagues faced “this huge gap in the market in terms of workwear,” she said.

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Wholesale Fashion Consumer Returns 244