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Ecommerce in 2025: How Data Quality Powers Growth and Customer Satisfaction

Retail TouchPoints

Ecommerce businesses can better understand and serve their clientele when interactions are powered by clean customer data. For example, geocoding tools leverage geographic data to help businesses target outreach programs and promotions in specific locations, aligning marketing efforts with customer needs.

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As Gen Z Gains Spending Power, Luxury Brands Go Big with Digital  

Retail TouchPoints

Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. Within this role, Livi serves as a spokesperson for the brand, especially when promoting its technology interests and advancements.

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Meet Iroo, the Taiwanese fashion brand eyeing international expansion

Inside Retail

Our e-commerce platform, which already serves a growing global customer base, is also being continuously optimised to enhance the shopping experience and meet the needs of our international clientele. This collaboration seeks to promote eco-friendly initiatives and encourage customers to make more conscious choices.

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Global Wellness Brand Hyperice Opens its First Pop-Up Store at Harrods

Retail Focus

As such, today, we are delighted to become a small part of the incredible history of Harrods, and to bring our innovative products to some of the most sophisticated clientele in the world.”.

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Leveraging CXM Technology for Clienteling

Storis

One strategy that has gained traction in recent years is clienteling, a technique rooted in building long-term relationships with customers through personalized interactions and tailored recommendations. Clienteling is a sales philosophy centered around understanding and meeting the unique needs of individual customers.

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In their own words: Getting to know Aptos, a global leader in unified commerce

Inside Retail

They recognise the conversion value of untethering associates from the cash wrap so that they can assist shoppers in the aisle, and they know how important it is that they are empowered with product, promotion, inventory and customer information. We are indeed excited about the tools we will be adding to Aptos One.

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How Luxury Brands Are Responding To COVID Tension With Innovation

Retail TouchPoints

Brands such as Gucci and The RealReal have successfully digitized their high-touch clienteling experiences to nurture their customer relationships. The RealReal also had to pivot to a digital clienteling model when its brick-and-mortar locations across the U.S. The Gucci try-on filter for Snapchat in action. Source: Gucci).