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Return-To-Office: Why Luxury Retailers Should Refresh Their Clienteling Strategies Along with Their Customers’ Work Wardrobes

Retail TouchPoints

Those who said work-from-home was here to stay might be surprised to learn that we are witnessing a shift back to the office, with many organizations small and large instituting mandates for at least a partial return to office for the majority of their employees. in the first quarter to a mere 1.6%

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Data-Driven Sustainability: How Supply Chain Efficiency and Clienteling Drive More Sustainable Operations and Customer Choices

Retail TouchPoints

With this deeper insight into both their sustainability initiatives and inventory stocking, businesses can better tread the line between meeting customer demand and minimizing waste to stay competitive in an ever-changing and complex market. There is also a significant intersection of sustainability with customer preference data.

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Behind the demise of Harrolds: A cautionary tale or singular case?

Inside Retail

The downfall of the almost 40-year-old business raises the question of whether this is a sign of things to come as retailers struggle to compete with the increasing e-commerce capabilities and convenience of retail goliaths on the global market, or whether it is a case of Harrolds facing a ‘perfect storm’ of challenges on multiple fronts.

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Ecommerce in 2025: How Data Quality Powers Growth and Customer Satisfaction

Retail TouchPoints

Ecommerce businesses can better understand and serve their clientele when interactions are powered by clean customer data. Customer profiles that are correct, current and enhanced with demographic and geographic data allow organizations to personalize communications, optimize marketing efforts and uncover new customer prospects.

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Beating expectations: Is Hermes immune to the global downturn?

Inside Retail

The Americas market grew by 11.7 According to CNBC, Hermes’ stock had soared to more than $22 per share at close of trading on October 24, lifting its market capitalisation to more than $233 billion. Meanwhile, European sales climbed 15.9 per cent to €2.60 billion, with France contributing €1.05 billion (up 14.2 billion (up 17.1

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Burberry’s turnaround strategy reveals the power of emotional connection

Inside Retail

As it becomes harder to navigate uncertain markets and the ever-evolving consumer sentiment, Burberrys recent turnaround offers valuable lessons for those seeking good sustainable success in 2025 and beyond. Burberry gained a lot of traction with high-net-worth, fashion-forward clientele. But cracks soon appeared.

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French Contemporary Fashion Brand Brings Rental Service to U.S.

Retail TouchPoints

Customers can return the items at the end of the rental period with free shipping and dry cleaning, continue to rent for a daily fee or purchase the item at a discount. The rental market has experienced some volatility in recent months. Those available for rental in the selected size and color will display a “Borrow” button.

Fashion 263