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Return-To-Office: Why Luxury Retailers Should Refresh Their Clienteling Strategies Along with Their Customers’ Work Wardrobes

Retail TouchPoints

Through the effective use of their customer data and clienteling capabilities, retailers can craft deeply personalized shopping experiences, making the wardrobe refresh portion of the RTO journey much more enjoyable for the customer. Luxury retailers, armed with their styling expertise, can offer valuable guidance during this phase.

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Data-Driven Sustainability: How Supply Chain Efficiency and Clienteling Drive More Sustainable Operations and Customer Choices

Retail TouchPoints

With this deeper insight into both their sustainability initiatives and inventory stocking, businesses can better tread the line between meeting customer demand and minimizing waste to stay competitive in an ever-changing and complex market. There is also a significant intersection of sustainability with customer preference data.

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Behind the demise of Harrolds: A cautionary tale or singular case?

Inside Retail

The downfall of the almost 40-year-old business raises the question of whether this is a sign of things to come as retailers struggle to compete with the increasing e-commerce capabilities and convenience of retail goliaths on the global market, or whether it is a case of Harrolds facing a ‘perfect storm’ of challenges on multiple fronts.

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Richemont’s third-quarter sales soar with China the standout market 

Inside Retail

Performance in Asia Pacific – where sales jumped 13 per cent – was fuelled by the 25 per cent sales growth of the Mainland China, Hong Kong and Macau businesses, more than offsetting softer performance in other Asian markets. Last month, the luxury group said it had scrapped the deal to sell a 47.5

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Rebag, ThredUp Join Forces to ‘Push the Boundaries of the Secondhand Market’

Retail TouchPoints

Luxury accessory resale site Rebag and online resale platform ThredUp have announced a multi-faceted partnership to bring their clienteles closer together and enhance both companies’ circularity efforts.

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Beating expectations: Is Hermes immune to the global downturn?

Inside Retail

The Americas market grew by 11.7 According to CNBC, Hermes’ stock had soared to more than $22 per share at close of trading on October 24, lifting its market capitalisation to more than $233 billion. Meanwhile, European sales climbed 15.9 per cent to €2.60 billion, with France contributing €1.05 billion (up 14.2 billion (up 17.1

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Ecommerce in 2025: How Data Quality Powers Growth and Customer Satisfaction

Retail TouchPoints

Ecommerce businesses can better understand and serve their clientele when interactions are powered by clean customer data. Customer profiles that are correct, current and enhanced with demographic and geographic data allow organizations to personalize communications, optimize marketing efforts and uncover new customer prospects.