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‘Surf Hippie’ Lifestyle Brand Faherty Unifies Physical and Digital Data to Enhance Omnichannel CX

Retail TouchPoints

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “As

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A Retailer’s Guide to Preparing Your Warehouse for Ecommerce Success

Retail TouchPoints

Good warehousekeeping leads to better customer service through improved inventory management, faster receiving, put-away, picking and shipping times, savings in labor costs and reducing expensive errors. The most difficult question to answer when planning around a transformative investment in the warehouse, like a WMS, is, “why now?”

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Managing retail touchpoints for a positive customer experience

Retail Focus

Many brands have taken one step further to focus on clienteling services to offer personalized experiences. To enable real-time inventory management, brands include RFID (radio frequency identification) tags. Retailers implement digital transformation plans designed to create a richer experience for consumers.

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“Doing nothing wasn’t an option”: M.J. Bale CEO Matt Jensen

Inside Retail

What are the brand’s plans in this space moving forward? MJ: As a team, two years ago, we were crazy enough to take on, and ingrain, three large digital projects: a new e-commerce platform, a suite of Salesforce products and, most importantly, our MJB Members program, where we aim to reward our loyal clientele in the best possible way.

Fashion 260
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Simplifying the Customer’s Return Trip

Retail Pro

Building a clientele is tough. It requires understanding who the customer is, what their tastes are and how to serve them: a simple plan, but not easy to execute.

Returns 68
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Retailers’ Strategies to Tackle Inflation

Retail Smart Guys

Optimize Inventory Management Avoid overstocking or understocking by leveraging our monthly open-to-buy plans for precise inventory control—turn that stock faster during inflation! Cultivate Customer Loyalty Offer personalized incentives and nurture connections through effective clienteling.

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Managing retail touchpoints for a positive customer experience in an omnichannel context

365 Retail

Many brands have taken one step further to focus on clienteling services to offer personalized experiences. To enable real-time inventory management, brands include RFID (radio frequency identification) tags. Retailers implement digital transformation plans designed to create a richer experience for consumers.