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Ecommerce in 2025: How Data Quality Powers Growth and Customer Satisfaction

Retail TouchPoints

Ecommerce businesses can better understand and serve their clientele when interactions are powered by clean customer data. For example, geocoding tools leverage geographic data to help businesses target outreach programs and promotions in specific locations, aligning marketing efforts with customer needs.

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CallisonRTKL releases its Retail 2022 Forecast

Retail Focus

Retailers are already redesigning brick-and-mortar locations to accommodate product distribution, converting retail stores into micro-fulfilment spaces and offering curb side pick-up and return services, many large stores are also looking to distribute essential customer services across a small network of physical locations.

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New Research: Retailers Plan to ‘Invest Their Way’ Through Impending Recession

Retail TouchPoints

Implementing new omnichannel technologies at brick-and-mortar locations in particular appears to be a big focus for the year, as retailers look to capitalize on increased footfall to offset smaller basket sizes.

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As Microsoft shuts stores in China, are authorised retailers still relevant?

Inside Retail

Sudden but not surprising The move comes four years after the company closed its physical stores in other markets around the world and turned its New York City, London, Sydney and Redmond locations into experience centres, as part of its strategic change in retail operations.

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In Bankruptcy, Brooks Brothers Explores Sale, Closes 50+ Stores

Retail TouchPoints

Brooks Brothers already has decided to close approximately one-fifth of its roughly 250 locations in North America. Those stores were located in Darien and Westport, Conn.; Approximately 250 Brooks Brothers stores are located outside the U.S. Eight have already been permanently shuttered, according to Business Insider.

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How Luxury Brands Are Responding To COVID Tension With Innovation

Retail TouchPoints

Brands such as Gucci and The RealReal have successfully digitized their high-touch clienteling experiences to nurture their customer relationships. The RealReal also had to pivot to a digital clienteling model when its brick-and-mortar locations across the U.S. The Gucci try-on filter for Snapchat in action. Source: Gucci).

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Category Insights Report: Dollar Stores Redefine Themselves with Enhanced Merchandising and Mobile Apps

Retail TouchPoints

Part of the reason for this pattern is that dollar stores are numerous and fairly conveniently located, a result of these retailers’ increased investment in their brick-and-mortar footprints. “If “They will break their trips into multiple small trips with the average order value being between $15 and $20 ,” Mohit explained.