Clienteling Customer Retention Shopping 
Retail Focus
SEPTEMBER 1, 2024
Global events such as the COVID-19 epidemic have also contributed to this shift, causing even more shoppers to choose online shopping as their default option. By building an intelligently optimised online customer journey you can achieve higher sales conversion rates, improved customer retention, and a stronger, more recognisable brand.
Retail TouchPoints
APRIL 1, 2024
A crucial part of that positive CX is providing service in a customer’s native language. Even Amazon, the paragon of online shopping, only offers customer service in 16 languages. Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers.
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Storis
SEPTEMBER 16, 2024
One strategy that has gained traction in recent years is clienteling, a technique rooted in building long-term relationships with customers through personalized interactions and tailored recommendations. Clienteling is a sales philosophy centered around understanding and meeting the unique needs of individual customers.
RETAIL MANAGEMENT SOFTWARE
APRIL 24, 2023
Emerging Trends in Retail Customer Loyalty Programs If you’re ready to implement a loyalty program for your retail business, it’s essential to understand the current market and future forecasts. Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception.
Storis
MAY 17, 2024
Understanding the advantages of earning repeat customers is the foundation to grow your company. Before diving into improving your company’s customer retention rate, it is important to understand how it will positively affect your company. Reducing customer defection rate by 5% can increase profitability by 25-125%.
RETAIL MANAGEMENT SOFTWARE
DECEMBER 24, 2021
Online shopping is gaining more momentum around the globe, with a growing number of new companies using social media platforms and marketplaces to launch their novelties. The outdoor retailer began to reopen shops that launched zero-contact bike shop services, virtual events, and a pilot program for virtual outfitting.
Storis
FEBRUARY 23, 2020
Understanding the advantages of earning repeat customers is the foundation to grow your company. Before diving into improving your company’s customer retention rate, it is important to understand how it will positively affect your company. Reducing customer defection rate by 5% can increase profitability by 25-125%.
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