Inside Retail

APRIL 13, 2025

At a recent Future50 event hosted by BeautyMatter , Matthew Malin, the founder of Malin + Goetz, Margo Parsiegla, the chief executive officer of Amouage and Amy Errett, the founder and CEO of Madison Reed, spoke about the importance of the in-store shopping experience. With a DTC shop it’s just the screen or an app, she said.

Boutique 130

Boutique Clienteling Shopping Consumer 130

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

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Customer Experience Clienteling Customer Retention Accounting 320

Retail TouchPoints

AUGUST 8, 2024

.” Bringing Luxury Resale to Stores Bloomingdale’s stores featuring the new curated collection will have dedicated shop-in-shops featuring Rebag’s brand aesthetics. Each shop-in-shop will feature a curated selection of pre-owned luxury items available for purchase. at Town Center at Boca Raton, Fla.;

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Clienteling Jewelry Accessories Department Stores 278

Retail TouchPoints

AUGUST 18, 2022

Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. These luxury houses are helping break boundaries and set new standards across the supply chain and customer experience.

Clienteling 264

Clienteling Payment Services Boutique Promotions 264

Retail TouchPoints

JULY 1, 2021

Bob Kupbens : Our long-term investment in digital technology over the next three will allow us to build and deepen long-term relationships with our luxury customers through the use of technology, and further scale a personalized luxury experience.

Clienteling 264

Clienteling Department Stores Returns Customer Experience 264

Retail TouchPoints

APRIL 22, 2025

In addition to the tens of thousands of items resold every year through its shop, Big Reuse also operates composting programs and street tree care projects across New York City, funded in part by profits from the store. And now, this literal grassroots organization is taking things to the next level with AI.

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Thrift Store Clienteling Merchant Services Point of Sale 165

Retail TouchPoints

JUNE 29, 2021

The data is available in real time at the POS, empowering store associates to deliver seamless brand experiences with capabilities such as mobile checkout, endless aisle, store fulfillment, inventory management and clienteling. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “As

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Clienteling Inventory Management Checkout Fulfillment 213

Retail Focus

DECEMBER 6, 2022

Global high-performance wellness brand, Hyperice , opens its first pop-up shop at luxury department store, Harrods. As a brand, we place huge importance on the locations we are available in, as we want to know that our partners share our values and desire for the ultimate customer experience.

Department Stores 245

Department Stores Clienteling ATS Promotions 245

Retail Bound

MARCH 4, 2025

Shopping malls were once viewed as relics of the pastcasualties of the eCommerce boom and shifting consumer habits. Malls provide a dynamic, tactile space where brands can showcase products and interact with customers in ways online platforms simply can’t replicate. But, against the odds, malls are thriving again.

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Shopping Clienteling Promotions Kiosk 52

CJ Retail Solutions

DECEMBER 7, 2024

The significance of shop display maintenance cannot be overstated in the retail environment. A well-maintained display serves as the first point of contact between a business and its customers, creating an immediate impression that can influence purchasing decisions.

Shopping 52

Shopping Boutique Clienteling Store Layout 52

Inside Retail

MAY 28, 2024

Here Fraser explains how being “an emotional brand” makes for the “magic” that creates Kate Spade New York’s unique omnichannel customer experience. Inside Retail : Customer experience is crucial in the retail industry. How does Kate Spade New York prioritise customer satisfaction, both online and in-store?

Boutique 257

Boutique Fashion Clienteling Marketing 257

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. Vishal Patel is VP of Product Marketing and Technology at Ivalua.

Merchant Services 264

Merchant Services Clienteling Shipping Inventory Management 264

Retail TouchPoints

NOVEMBER 16, 2023

Serving as the brand’s first-ever immersive design store, the location features a two-level “Design Desk” staffed by design professionals, a Crate & Kids shop-in-shop and a range of services, including floral arrangements and monogramming. 18 through Dec. 18 through Dec.

Clienteling 263

Clienteling Department Stores Shopping Location 263

Storis

SEPTEMBER 16, 2024

Delivering personalized customer experiences is paramount to setting your brand apart. One strategy that has gained traction in recent years is clienteling, a technique rooted in building long-term relationships with customers through personalized interactions and tailored recommendations.

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Clienteling Target Market Customer Retention Promotions 52

Inside Retail

JULY 22, 2024

It is the beginning of a great journey and a stronger focus on PR and marketing for the first time in Australia, and will allow us to reach a broad new audience while engaging existing clientele, with the exciting new offerings and wide range available. Are there any specific countries or regions within Asia Pacific that are being targeted?

Clienteling 262

Clienteling Fashion Wholesale Marketing 262

Retail TouchPoints

FEBRUARY 12, 2024

Shopping is one of life’s simple pleasures. And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices.

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Shipping Clienteling Returns Shopping 282

Retail TouchPoints

FEBRUARY 22, 2023

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. Even beforethe pandemic, the narrative focused on how malls were navigating the rise in online shopping and the associated fall in foot traffic. RTP: What is the next big trend in developing an omnichannel shopping mall experience?

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Consumer Shopping Department Stores Clienteling 306

Retail TouchPoints

JULY 29, 2021

Bojanowski: We have this army of incredible beauty advisors in our stores who are just the best in the business in terms of product knowledge, and one idea that we had during the shutdown was, how can we leverage them to connect with clients who are only able to shop the website? I trust that I can have that omnichannel experience.

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Social Commerce Checkout Payment Services Clienteling 279

Retail TouchPoints

FEBRUARY 3, 2022

This is the new critical form of engagement for brands that understand providing the same customer experience and in-person shopping experience via a digital medium is essential for survival moving forward. The same can be said for utilizing an emerging form of consumer engagement — Chat Commerce via chat apps.

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Consumer Clienteling Fashion Marketing 278

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. That was true before the pandemic, it’s certainly true during this current health crisis and it will be true post-pandemic.

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Merchant Services Fulfillment Shipping Inventory Management 279

Retail TouchPoints

APRIL 19, 2022

Recognizing this characteristic of its women’s apparel customer is key to building the loyalty of these clients, according to Elliot Staples, SVP of Design, Product Development, Technical Design and Creative Marketing, and Kara Howard, SVP of Marketing and Customer Experience at J.Jill. Howard: We try to be channel-agnostic.

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Clienteling Apparel Customer Experience Shopping 264

Retail TouchPoints

NOVEMBER 3, 2020

Consumers have taken shopping into their own hands — literally — with the use of ecommerce on mobile up 80%. Attendees discussed a better approach to training, specifically in COVID-related tasks, scheduling optimization that maximizes coverage and appointment-based tools that handle customer queues.

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Clienteling Returns Consumer Location 207

Retail TouchPoints

FEBRUARY 8, 2024

This pivot has largely been driven by a more cautious and price-aware consumer: 80% of consumers indicate that the economy has slightly or significantly changed their shopping habits and behaviors, according to CI&T research.

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Thrift Store Consumer Clienteling Fulfillment 299

Retail TouchPoints

MARCH 21, 2022

The materials were created to help every associate “take their digital clienteling efforts to the next level across various touch points,” said Severson. “We We are watching the retail industry evolve daily alongside the changes of the world, and like any retailer, we must adapt to the quickly evolving needs of our customer,” he added.

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Clienteling Location Marketing Shopping 246

Retail TouchPoints

FEBRUARY 6, 2023

One trend driven by the rise in ecommerce shopping is a shrinking of the front, consumer-facing area of the store to make more room for back-of-house fulfillment. If POS and transactions now happen on any device, be it with an associate or a self-service device, it gives a lot more room for engagement and clienteling ,” explained Miller.

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Planning Payment Services Checkout Fulfillment 288

Retail TouchPoints

JUNE 6, 2024

So much of retail is about how you speed up different parts of a shopping journey [examples include self-checkout, ecommerce, click-and-collect] to make it simple, convenient and fast for the customer. Here’s RTP ’s take on the best fast and slow experiences we saw on our tour of Chicago’s famed Magnificent Mile shopping district.

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ATS Advertising Customer Experience Returns 271

Retail TouchPoints

FEBRUARY 29, 2024

These systems’ ubiquity makes them a strong platform for enhancing and personalizing customer interactions. POS systems are now at the forefront of customer engagement,” said Bond. Features like AI-powered recommendations and dynamic pricing are personalizing shopping experiences.

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Point of Sale Merchant Services Payment Services Checkout 262

Inside Retail

JULY 19, 2022

It’s part of the mall’s rejuvenation to refresh and elevate its positioning among its clientele. The new stores at the iconic luxury mall are designed to expand its lifestyle, beauty and food and beverage offerings so shoppers can get a taste of specially curated merchandise and unique shopping experiences. “We

Clienteling 130

Clienteling Supermarket Shopping Specialty Retailers 130

Retail TouchPoints

JUNE 28, 2023

This integration is especially critical for pop-up shops, which typically carry limited inventory and are driven by entertainment, services and other forms of brand immersion. For example, one brand implemented digital screens to provide in-store styling capabilities to customers, but adoption was very low.

Consumer 288

Consumer Clienteling Kiosk Marketing 288

Retail TouchPoints

JUNE 28, 2024

Saks Fifth Avenue is doubling down on its luxury personal shopping and styling service, The Fifth Avenue Club. The Fifth Avenue Club began in Saks Fifth Avenue stores, such as its Beverly Hills flagship , offering loyal customers high-touch service and personalized experiences. . ”

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Fashion Location Shopping Planning 279

Inside Retail

MARCH 6, 2023

Whilst people weren’t able to travel, they wanted to really spoil themselves and do something special, and we were able to create those experiences for our clients. IR: What role do collaborations play in enabling you to reach a new clientele? For us, that clientele side and customer experience is really key.

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264

A1 Retail

MAY 19, 2022

Used to fast, convenient online experiences, fashion consumers are demanding efficient in-store shopping, seamless customer service and exciting real-world experiences. Delivering on customer needs via technology . Serving the needs of omnichannel shopping.

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Fashion Clienteling Shopping Point of Sale 75

Retail Focus

JANUARY 5, 2024

The term ‘phygitalisation’ is used to describe the fusion of physical and digital realms to create a seamless and enhanced customer experience. Sales associates must be proficient in both traditional customer service skills and the use of digital tools to enhance the customer experience.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147

Retail Focus

NOVEMBER 22, 2023

The holiday season’s magical air of celebration and joy influences how people shop and engage with brands. Luxury pop-up stores become essential brand levers amid the bustling atmosphere, presenting a distinct and enchanting shopping experience for consumers.

Jewelry 162

Jewelry Shopping Clienteling Promotions 162

Inside Retail

MAY 21, 2024

In 2014, a decade after the brand was founded, the first Viktoria & Woods boutique was opened as a pop-up on Melbourne’s sought-after High Street shopping strip in Armadale. At the moment our focus is providing a seamless customer experience online and in-store,” Woods said. “We Our technology ecosystem is ever-changing.

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Boutique Fashion Clienteling Department Stores 263

Inside Retail

JUNE 9, 2021

Elio’s passion for hairdressing soon amassed a dedicated clientele, and the single salon quickly expanded into multiple locations. In 2012 Anthony Nappa saw a business opportunity to support his father’s salons by offering an online shopping experience hosting premium quality products; Oz Hair & Beauty was born.

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Clienteling Shopping Customer Experience Location 130

Retail Focus

APRIL 4, 2024

A discerning global clientele has consistently been captivated by the allure of premium and luxury brands. Upholding their brand’s legacy and exclusivity is necessary while also exploiting the potential of digital technologies to reach, engage, and retain their clientele.

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Clienteling Supply Chain Management Customer Experience Consumer 147