Retail TouchPoints

FEBRUARY 6, 2023

This year the report was co-commissioned in partnership with a number of Mercaux’s fellow members of the MACH Alliance , a nonprofit dedicated to promoting open tech ecosystems, including Fluent Commerce , comme r cetools and Or i um. Spain, Italy and France as well as the Benelux and Nordic countries.

Planning 288

Planning Payment Services Checkout Fulfillment 288

Retail TouchPoints

APRIL 19, 2022

Recognizing this characteristic of its women’s apparel customer is key to building the loyalty of these clients, according to Elliot Staples, SVP of Design, Product Development, Technical Design and Creative Marketing, and Kara Howard, SVP of Marketing and Customer Experience at J.Jill. Howard: We try to be channel-agnostic.

Clienteling 264

Clienteling Apparel Customer Experience Shopping 264

Retail Focus

JANUARY 5, 2024

The term ‘phygitalisation’ is used to describe the fusion of physical and digital realms to create a seamless and enhanced customer experience. Sales associates must be proficient in both traditional customer service skills and the use of digital tools to enhance the customer experience.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147

Inside Retail

MARCH 6, 2023

Whilst people weren’t able to travel, they wanted to really spoil themselves and do something special, and we were able to create those experiences for our clients. IR: What role do collaborations play in enabling you to reach a new clientele? For us, that clientele side and customer experience is really key.

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264

Retail Focus

APRIL 4, 2024

A discerning global clientele has consistently been captivated by the allure of premium and luxury brands. Upholding their brand’s legacy and exclusivity is necessary while also exploiting the potential of digital technologies to reach, engage, and retain their clientele.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Retail Focus

SEPTEMBER 6, 2023

Advertising Mastery: Promoting Your Retail Store Launch Marketing is always crucial, but it’s especially pivotal in generating buzz for your grand opening. Leverage every communication channel available to you, from local press and influencer partnerships to social media promotions and email marketing.

Promotions 130

Promotions Advertising Clienteling Customer Experience 130

Inside Retail

MAY 21, 2024

At the moment our focus is providing a seamless customer experience online and in-store,” Woods said. “We As part of their training and development, all staff are invited to visit the head office to experience the brand from the inside out (not that it’s an issue for Woods’ daughter). Our technology ecosystem is ever-changing.

Boutique 263

Boutique Fashion Clienteling Department Stores 263

Inside Retail

MAY 21, 2024

At the moment our focus is providing a seamless customer experience online and in-store,” Woods said. “We As part of their training and development, all staff are invited to visit the head office to experience the brand from the inside out (not that it’s an issue for Woods’ daughter). Our technology ecosystem is ever-changing.

Boutique 245

Boutique Fashion Clienteling Department Stores 245

Retail Focus

NOVEMBER 22, 2023

Luxury pop-up stores become physical canvases where brands can intricately weave compelling narratives about their products, values, and the spirit of the season, forging deeper connections with customers. This strategic presentation not only elevates the shopping experience but also increases the likelihood of premium purchases.

Jewelry 162

Jewelry Shopping Clienteling Boutique 162

A1 Retail

MAY 19, 2022

Over half of fashion retailers (54%) say investing in digital tools and capabilities such as clienteling apps is a priority in the next 12 months, and the pay-off is clear: 84% of retailers who have deployed clienteling apps say they have seen an increase in the average order size of store transactions.

Fashion 75

Fashion Clienteling Shopping Point of Sale 75

Retail Focus

NOVEMBER 7, 2023

They are creating hyperphysical retail experiences that engage multiple senses, foster community, and appeal to Gen Z consumers. Luxury brands, ever attuned to their discerning clientele, have embraced hyperphysicality with open arms. Bottega Veneta ‘s maze in Seoul and Mulberry’s pop-up promoting their new Softie bag.

Store Layout 147

Store Layout Clienteling Shopping Inventory Management 147

RETAIL MANAGEMENT SOFTWARE

AUGUST 26, 2024

In this environment, maintaining customer loyalty becomes more complex, but it is not impossible. The Role of Omnichannel Strategies An omnichannel approach, which integrates various shopping platforms and channels to create a seamless customer experience, is crucial in retaining customer loyalty during inflationary periods.

Payment Services 72

Payment Services Marketing Promotions Operating Expenses 72

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Retailers are leveraging data analytics and customer insights to offer personalized and customized loyalty programs that cater to individual preferences and behaviors. By offering personalized experiences, retailers can deepen customer engagement and loyalty, leading to increased repeat business and brand advocacy.

Customer Retention 84

Customer Retention Management Promotions Clienteling 84

Storis

NOVEMBER 20, 2024

How This STORIS NextGen Feature Enhances Conversions and Customer Experiences Addressing shopping cart abandonment is crucial for maintaining healthy sales figures and ensuring customer satisfaction. By leveraging abandoned cart email automation, retailers can enhance their CRM strategy and drive customer loyalty.

Clienteling 52

Clienteling Checkout Home Furnishings Customer Experience 52

Storis

MAY 17, 2024

Here are 7 reasons to prioritize a customer retention strategy: Studies have shown that it costs nearly 7 times more to acquire a new customer than it does to keep an existing customer. It takes 12 positive customer experiences to make up for one negative experience.

Customer Retention 52

Customer Retention Home Furnishings Payment Services Customer Experience 52

I Vend

MAY 25, 2021

Start with the customers you know Harness the information in your customer loyalty program and focus first on the customers who already have history of shopping with you. Put on an event create a retail experience that the shopper can only have in store. Or a ‘shop and dine’ experience with a local restaurant.

Shopping 52

Shopping Point of Sale Checkout Clienteling 52

Storis

FEBRUARY 23, 2020

Here are 7 reasons to prioritize a customer retention strategy: Studies have shown that it costs nearly 7 times more to acquire a new customer than it does to keep an existing customer. It takes 12 positive customer experiences to make up for one negative experience. Utilize Feedback Surveys.

Customer Retention 52

Customer Retention Home Furnishings Payment Services Clienteling 52

CJ Retail Solutions

DECEMBER 4, 2024

Key Takeaways Regular maintenance is crucial for retail success as it ensures that equipment and facilities are in optimal condition to support operations and customer experience. Cleanliness plays a significant role in shaping the customer experience, as it influences perceptions of the store and impacts customer satisfaction.

Inventory Management 52

Inventory Management Customer Experience Clienteling Customer Retention 52

Independent Retailer

MAY 5, 2022

The specific layout of each store should depend on the size of the space and the goal of the customer experience. Of course, customers approach layout, and therefore, displays, differently. The high-end boutique caters to its clientele, who views shopping as an event. Catering to Luxury . 4 Keys to Success.

Boutique 52

Boutique Visual Merchandising Clienteling Promotions 52

V Count

JULY 11, 2024

As more people seek refuge in these sanctuaries for relaxation and rejuvenation, spa owners are faced with the challenge of managing their spaces efficiently while maintaining an exceptional customer experience. These advanced devices offer a a lot of benefits that can elevate the customer experience and optimize operations.

Outdoor 40

Outdoor Customer Experience Promotions Management 40

Storis

JANUARY 22, 2024

The Potential of Promotions The NRF found deals and promotions were top motivators for a 2% YoY increase in Cyber Week shoppers. Partnerships with local brands and influencers through store-within-store concepts or pop-up events can be strategic ways to cross-promote. A decreasing Consumer Price Index (CPI) rate of 3.2%can

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

V Count

MARCH 11, 2024

This advanced sensor, known for its remarkable accuracy of 99%, when paired with BoostBI, a visitor analytics application, provides invaluable insights about your clientele. With this kind of specific information at your disposal, you can customize and tailor your services to meet their unique needs and preferences.

Promotions 52

Promotions Suggestive Selling Clienteling Customer Experience 52

V Count

MARCH 11, 2024

This advanced sensor, known for its remarkable accuracy of 99%, when paired with BoostBI, a visitor analytics application, provides invaluable insights about your clientele. With this kind of specific information at your disposal, you can customize and tailor your services to meet their unique needs and preferences.

Promotions 52

Promotions Suggestive Selling Clienteling Customer Experience 52

365 Retail

SEPTEMBER 1, 2024

The end effect is a more agile, customer-centric company able to react fast to changes in the market. Retailers can better divide their clientele and precisely target marketing initiatives. This flexibility lets stores maximise their marketing initiatives constantly, therefore optimising ROI and promoting expansion.

Target Market 52

Target Market Consumer Advertising Returns 52

Storis

JANUARY 22, 2024

Yet the industry continues to adapt and innovate to consistently create a seamless customer experience.” The Potential of Promotions The NRF found deals and promotions were top motivators for a 2% YoY increase in Cyber Week shoppers. “Retail technology is nothing if not everchanging.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

CJ Retail Solutions

JULY 25, 2024

Effective signage is essential for more than just drawing in new clients; it also helps to strengthen brand identity and make a lasting impression on current customers. By promoting the company’s image and message, well-made and consistent signage helps to increase customer loyalty and brand recognition.

Outdoor 52

Outdoor Accounting Promotions Clienteling 52

V Count

MAY 21, 2024

Enhanced Decision-Making: Operational Efficiency: Improved Customer Experience: Increased Sales and Revenue: Competitive Advantage: Cost Savings: Enhanced Marketing Effectiveness: Future Projections and Trend Analysis: What Other Advantages Does BoostBI Have Besides Sales Coach? What is BoostBI? What is “Sales Coach” ?

Marketing 52

Marketing Management Customer Experience Target Market 52

365 Retail

MAY 30, 2024

Sculptures, being tangible and visually attractive, can create a unique ambiance that elevates customer experience. This combination of commerce and culture elevates the shopping experience, enticing high-end clientele through the doors and compelling them to stay longer.

Clienteling 52

Clienteling Returns Customer Experience Employee Engagement 52

Retail Minded

JULY 29, 2023

Digital platforms, including Facebook, Twitter, and Instagram, have gained significant prominence as potent marketing instruments for brands, enabling them to extend their outreach and cultivate valuable relationships with a more diverse range of prospective clientele. But that’s not all.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

Digital platforms, including Facebook, Twitter, and Instagram, have gained significant prominence as potent marketing instruments for brands, enabling them to extend their outreach and cultivate valuable relationships with a more diverse range of prospective clientele. But that’s not all.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

365 Retail

NOVEMBER 13, 2023

This can be achieved by: Offering discounts or promotions Upgrading product presentations Loyalty programs encourage repeat purchases by offering special deals. Point-of-Sale Systems POS systems can be beneficial tools for retailers navigating seasonal demands as they offer valuable insights into customer behaviour patterns.

Inventory Management 52

Inventory Management Management Planning Drop-Shipping 52

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. For example, the team recently began customizing site merchandising based on top searches versus top page visits.

Payment Services 312

Payment Services Checkout Customer Experience Planning 312

Retail TouchPoints

DECEMBER 11, 2024

Custom reconfigurable signage is gaining traction as a solution that helps companies easily update, adjust and repurpose their displays to suit different events, themes or promotional campaigns. These systems allow exhibitors to mix and match panels and frames to create a fully custom look.

Outdoor 178

Outdoor Clienteling Promotions Planning 178