Retail TouchPoints

AUGUST 8, 2024

Heritage luxury department store Bloomingdale’s is staking a claim in the resale market by partnering with luxury resale platform Rebag. Although the online experience is officially live, the dedicated Rebag spaces in stores will be unveiled in the near future.

Clienteling 278

Clienteling Jewelry Accessories Department Stores 278

RIS News

JUNE 21, 2023

Whether it’s online or in-store, retailers will need to continue to look for ways to innovate the retail customer experience to stay competitive in the market. This includes clienteling, omnichannel selling, and robust remarketing.

Customer Experience 89

Customer Experience Clienteling Marketing 89

Retail TouchPoints

JULY 9, 2020

For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. Digital commerce will increase as a percentage of sales in key markets for luxury brands and retailers,” said Willersdorf.

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Clienteling Consumer Accounting Boutique 311

Inside Retail

MAY 28, 2024

Here Fraser explains how being “an emotional brand” makes for the “magic” that creates Kate Spade New York’s unique omnichannel customer experience. Inside Retail : Customer experience is crucial in the retail industry. How does Kate Spade New York prioritise customer satisfaction, both online and in-store?

Boutique 257

Boutique Fashion Clienteling Marketing 257

Inside Retail

JULY 22, 2024

Inside Retail spoke to Balázs Krizsanyik, GM of Desigual Asia Pacific, and Tim O’Rourke, national sales and managing director at O’Rourke Showroom, to learn more about the brand’s local strategy for the Australian market and its expansion strategy globally. IR: Could you elaborate more on the expansion strategies in this market?

Clienteling 262

Clienteling Fashion Wholesale Marketing 262

Retail TouchPoints

AUGUST 18, 2022

Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. These luxury houses are helping break boundaries and set new standards across the supply chain and customer experience.

Clienteling 264

Clienteling Payment Services Boutique Promotions 264

Retail TouchPoints

FEBRUARY 3, 2022

This is the new critical form of engagement for brands that understand providing the same customer experience and in-person shopping experience via a digital medium is essential for survival moving forward. Social media marketing and mobile marketing go together like chips and dip.

Consumer 278

Consumer Clienteling Fashion Marketing 278

Storis

SEPTEMBER 16, 2024

Delivering personalized customer experiences is paramount to setting your brand apart. One strategy that has gained traction in recent years is clienteling, a technique rooted in building long-term relationships with customers through personalized interactions and tailored recommendations.

Clienteling 52

Clienteling Target Market Customer Retention Promotions 52

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. Vishal Patel is VP of Product Marketing and Technology at Ivalua.

Merchant Services 264

Merchant Services Clienteling Shipping Inventory Management 264

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. However, not having an ecommerce channel today will almost certainly guarantee losing market share and revenue. A (Tidy) Path to Success.

Merchant Services 279

Merchant Services Fulfillment Shipping Inventory Management 279

Retail TouchPoints

SEPTEMBER 4, 2024

It means you’re officially bi-coastal and it’s a very national, even international, market in terms of how many people travel there and commute back and forth.” The LA location has new features distinct to the city and clientele, including Groov’s Grove an immersive, sonic experience.

Location 264

Location Clienteling Advertising Marketing 264

365 Retail

NOVEMBER 28, 2022

Many brands have taken one step further to focus on clienteling services to offer personalized experiences. To conclude, brands that aimed at investing more in the social variable have replicated the experience of shopping with friends through devices, like squad shopping and group buying. . What lessons can be learned?

Customer Experience 98

Customer Experience Management Payment Services Clienteling 98

Retail TouchPoints

MARCH 21, 2022

The feedback from associates on CONNECT has been wholly positive as retail employees all over the market are hungry for digital tools like this to connect with their clients ,” said Severson. Flexibility is a Powerful Incentive in a Tight Labor Market. million personalized looks. “

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Clienteling Location Marketing Shopping 246

Retail TouchPoints

APRIL 19, 2022

Recognizing this characteristic of its women’s apparel customer is key to building the loyalty of these clients, according to Elliot Staples, SVP of Design, Product Development, Technical Design and Creative Marketing, and Kara Howard, SVP of Marketing and Customer Experience at J.Jill.

Clienteling 264

Clienteling Apparel Customer Experience Shopping 264

Retail TouchPoints

NOVEMBER 3, 2020

Attendees discussed a better approach to training, specifically in COVID-related tasks, scheduling optimization that maximizes coverage and appointment-based tools that handle customer queues. The main messages: Lean in to clienteling, partnerships and regional ambassadors.

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Clienteling Returns Consumer Location 207

Inside Retail

MARCH 6, 2023

IR: Why do you think Australia is such a strong market for Tag Heuer? IR: How do you think the luxury jewellery market has changed in the last few years? Whilst people weren’t able to travel, they wanted to really spoil themselves and do something special, and we were able to create those experiences for our clients.

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264

Retail TouchPoints

FEBRUARY 6, 2023

How will consumers and markets respond? If POS and transactions now happen on any device, be it with an associate or a self-service device, it gives a lot more room for engagement and clienteling ,” explained Miller. So far, 2023’s business outlook has been marked by uncertainty: Will a recession hit, and if so, how severe will it be?

Planning 288

Planning Payment Services Checkout Fulfillment 288

Retail TouchPoints

FEBRUARY 8, 2024

Once largely associated with lower-income households, dollar stores are now becoming retail staples even for more affluent households, inspiring retailers in these categories to invest more heavily in marketing, merchandising and technology innovation that will help them differentiate.

Thrift Store 299

Thrift Store Consumer Clienteling Fulfillment 299

Retail TouchPoints

JUNE 28, 2023

But if you’re not fully connecting inventory, orders and customer information, nothing else is going to work,” said Dave Bruno, Director of Retail Market Insights at Aptos , in an interview with Retail TouchPoints. I’ve chased the FOMO stuff when I was at Foot Locker and Adidas…it’s easy to chase stuff that’s frothy. “Do

Consumer 288

Consumer Clienteling Kiosk Marketing 288

Retail TouchPoints

FEBRUARY 12, 2024

He is a seasoned professional in the SaaS industry, specializing in catalyzing startup growth through adept product and marketing strategies. In addition to managing a global customer success portfolio, Vishnubhotla established high-value strategic partnerships. Krishna Vishnubhotla is VP of Product Strategy at Zimperium.

Shipping 282

Shipping Clienteling Shopping Returns 282

Inside Retail

APRIL 30, 2024

This acquisition paved the way for RM Williams’ most significant digital investment yet, encompassing a comprehensive overhaul of its e-commerce platform, marketing strategies, and store systems. When we set about this project, it was to look at the way we connect with our customers.

Checkout 147

Checkout Clienteling Customer Experience Inventory Management 147

Retail TouchPoints

OCTOBER 24, 2022

Retail TouchPoints (RTP): You’ve said starting this company was based on your personal experiences as a sneaker buyer/collector. I was paying a premium, but not getting premium service, and there was nothing [in the market] that felt premium or could deliver items as quickly as I needed to get them. How did that come about?

Drop-Shipping 213

Drop-Shipping Clienteling Marketing Department Stores 213

Retail TouchPoints

FEBRUARY 22, 2023

TimeOut Markets ). For example, having a heavy timber structure instead of a steel or concrete structure can allow them to tell a story about the environment to their clientele. Gonzalez: Mall developers cannot just think of themselves as landlords. They want to make a very visible design statement with those buildings.

Consumer 306

Consumer Shopping Department Stores Clienteling 306

RETAIL MANAGEMENT SOFTWARE

AUGUST 26, 2024

In this environment, maintaining customer loyalty becomes more complex, but it is not impossible. The Role of Omnichannel Strategies An omnichannel approach, which integrates various shopping platforms and channels to create a seamless customer experience, is crucial in retaining customer loyalty during inflationary periods.

Payment Services 110

Payment Services Marketing Promotions Operating Expenses 110

Retail TouchPoints

APRIL 11, 2025

Retailers already have recognised that staying proactive and planning beyond just a golden quarter bump, and having the flexibility to pivot based on market conditions can yield substantial longer-term benefits. From experience, the biggest IT concerns for retailers moving into Q2 2025 are the scalability and security of their operations.

Payment Services 147

Payment Services 147

Retail TouchPoints

FEBRUARY 18, 2021

Adapt your spaces accordingly: Buser noted that “evaluation of the space is critical,” whether retailers are using appointments to manage BOPIS, improve tech support and service or support clienteling experiences. “Is Ultimately, the customer must feel at ease within the space, or they will be reluctant to return.

Beauty and Health 311

Beauty and Health Consumer Shopping Clienteling 311

Inside Retail

MAY 21, 2024

International expansion Viktoria & Woods has carved out its market share internationally and now graces the racks of prestigious British retailers Selfridges and Harrods, in addition to a few niche boutiques across the US. “We We want to maintain and slowly grow our international market. Our technology ecosystem is ever-changing.

Boutique 263

Boutique Fashion Clienteling Department Stores 263

Retail Focus

APRIL 4, 2024

A discerning global clientele has consistently been captivated by the allure of premium and luxury brands. Furthermore, the premium and luxury industry has experienced remarkable growth and prominence, due to an increasing number of affluent consumers and an expanding global market.

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Clienteling Supply Chain Management Customer Experience Consumer 147

Retail Focus

JANUARY 5, 2024

The term ‘phygitalisation’ is used to describe the fusion of physical and digital realms to create a seamless and enhanced customer experience. Sales associates must be proficient in both traditional customer service skills and the use of digital tools to enhance the customer experience.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147

Inside Retail

MAY 21, 2024

International expansion Viktoria & Woods has carved out its market share internationally and now graces the racks of prestigious British retailers Selfridges and Harrods, in addition to a few niche boutiques across the US. “We We want to maintain and slowly grow our international market. Our technology ecosystem is ever-changing.

Boutique 245

Boutique Fashion Clienteling Department Stores 245

Retail TouchPoints

JUNE 28, 2024

Saks tapped existing customer insights to identify key markets for expansion and has established relationships with some key partners, such as luxury operator Marriott International as well as luxury brands like The Ritz-Carlton and St. Petersburg, Fla.

Fashion 279

Fashion Location Shopping Planning 279

Inside Retail

JULY 19, 2022

It’s part of the mall’s rejuvenation to refresh and elevate its positioning among its clientele. The new stores at the iconic luxury mall are designed to expand its lifestyle, beauty and food and beverage offerings so shoppers can get a taste of specially curated merchandise and unique shopping experiences. Attracting crowds.

Clienteling 130

Clienteling Supermarket Shopping Specialty Retailers 130

Retail Bound

MARCH 4, 2025

Case Studies of Successful Revivals Brookfield Place, NYC: This luxury mall pivoted to focus on customer experience by hosting art exhibitions, culinary showcases, and wellness activities. Such examples demonstrate that malls are no longer just about shoppingtheyre about creating shared experiences.

Shopping 52

Shopping Clienteling Promotions Kiosk 52

Retail Focus

SEPTEMBER 6, 2023

Imagine launching during a local farmers market, street fair, or before major holidays like Christmas. Plan ahead, study your local calendar, and choose a launch time that maximizes visibility among your target customers. Tailored marketing campaigns help ensure your grand opening isn’t just another event but a must-visit attraction.

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Promotions Advertising Clienteling Customer Experience 130

Inside Retail

MAY 11, 2021

For those looking for a truly unique way to get married this summer, we’re excited to launch weddings at Selfridges,” Rebecca Warburton, Selfridges’ director of events and customer experiences, said. It’s a store that has traditionally relied on sales from wealthy clientele. It’s creating a talking point’.

Department Stores 130

Department Stores Clienteling Customer Experience Consumer 130

365 Retail

JANUARY 29, 2025

As retailers adapt to these changes, they must focus on enhancing customer experience and adopting sustainable practices. Technology plays a crucial role in this change, significantly influencing both retailer operations and consumer experiences. The transformation of the retail industry in recent years has been remarkable.

Payment Services 52

Payment Services Inventory Management Clienteling Consumer 52

Retail TouchPoints

MAY 17, 2021

“You could have someone in Miami helping someone in New York City and drive pretty solid results, but what we discovered as a result of COVID was that if we actually put the design specialists in the same market where the demand was , that design specialist just understands the regional aesthetic better,” said John. “In

Shipping 191

Shipping Planning Clienteling Location 191