Retail TouchPoints

AUGUST 8, 2024

. “We are delighted to partner with Rebag, an established leader in the luxury resale space, to meet customer needs with this curated addition to our assortment,” said Jennifer Jones, SVP and General Merchandise Manager Center Core – Women’s Accessories at Bloomingdale’s in a statement.

Clienteling 278

Clienteling Jewelry Accessories Department Stores 278

Retail TouchPoints

JULY 2, 2020

The solution provider has added Live Voice and Video Chat, Event Management and All-in-One Appointment Management to its clienteling suite in order to help retailers manage new operating procedures and customer preferences. Shoppers also can schedule times themselves.

Clienteling 179

Clienteling Customer Experience Management 179

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. It’s not uncommon for managers to think they have the best ideas to address these challenges. Do you know what you need to do next (and after that)?

Merchant Services 279

Merchant Services Fulfillment Shipping Inventory Management 279

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. But that’s only part of the story.

Merchant Services 264

Merchant Services Clienteling Shipping Inventory Management 264

Inside Retail

JULY 22, 2024

Earlier this month, Desigual partnered with Melbourne-based brand management firm O’Rourke Showroom to unveil its spring-summer collection, further expanding its retail distribution in Asia Pacific. IR: What are the plans for Desigual in terms of new market entries or product developments in Asia Pacific?

Clienteling 262

Clienteling Fashion Wholesale Marketing 262

Retail TouchPoints

FEBRUARY 3, 2022

This is the new critical form of engagement for brands that understand providing the same customer experience and in-person shopping experience via a digital medium is essential for survival moving forward. The same can be said for utilizing an emerging form of consumer engagement — Chat Commerce via chat apps.

Consumer 278

Consumer Clienteling Fashion Marketing 278

Storis

SEPTEMBER 16, 2024

Delivering personalized customer experiences is paramount to setting your brand apart. One strategy that has gained traction in recent years is clienteling, a technique rooted in building long-term relationships with customers through personalized interactions and tailored recommendations.

Clienteling 52

Clienteling Target Market Customer Retention Promotions 52

Inside Retail

MARCH 6, 2023

Here, we speak with the brand’s general manager, Van Mulryan, about the new Tag Heuer boutique in Adelaide, the increased demand for luxury items and how her upbringing has shaped her career. IR: What role do collaborations play in enabling you to reach a new clientele? For us, that clientele side and customer experience is really key.

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264

Retail TouchPoints

FEBRUARY 8, 2024

Additionally, high interest rates are a reality for the “foreseeable future,” which has “fundamentally changed the disposable income available to individuals,” according to Mohit Mohal, a Managing Director with Alvarez & Marsal’s Consumer and Retail Group. That has ultimately had a trickle-down effect on the category.”

Thrift Store 299

Thrift Store Consumer Clienteling Fulfillment 299

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Today’s POS systems have expanded beyond their traditional roles.

Point of Sale 262

Point of Sale Merchant Services Payment Services Checkout 262

Retail TouchPoints

JUNE 28, 2023

For example, in-store kiosks can’t support endless aisle experiences if they aren’t underpinned by real-time inventory visibility and omnichannel order management capabilities. “Do For example, one brand implemented digital screens to provide in-store styling capabilities to customers, but adoption was very low.

Consumer 288

Consumer Clienteling Kiosk Marketing 288

Inside Retail

APRIL 30, 2024

Central to this transformation was the adoption of NewStore , a unified commerce platform anchored in an omnichannel POS – with built-in solutions such as order and inventory management, clientelling, and store fulfilment. Customer details and order details were across many different systems,” explained Ratcliffe.

Checkout 147

Checkout Clienteling Customer Experience Inventory Management 147

Retail Focus

JANUARY 5, 2024

The term ‘phygitalisation’ is used to describe the fusion of physical and digital realms to create a seamless and enhanced customer experience. Sales associates must be proficient in both traditional customer service skills and the use of digital tools to enhance the customer experience.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147

Retail TouchPoints

FEBRUARY 12, 2024

In addition to managing a global customer success portfolio, Vishnubhotla established high-value strategic partnerships. His leadership skills extend to spearheading revenue generation efforts, serving a diverse clientele across multiple industries.

Shipping 282

Shipping Clienteling Returns Shopping 282

Inside Retail

JULY 19, 2022

It’s part of the mall’s rejuvenation to refresh and elevate its positioning among its clientele. The new stores at the iconic luxury mall are designed to expand its lifestyle, beauty and food and beverage offerings so shoppers can get a taste of specially curated merchandise and unique shopping experiences. “We Attracting crowds.

Clienteling 130

Clienteling Supermarket Shopping Specialty Retailers 130

Retail Focus

APRIL 4, 2024

Expert Manager at Univers Retail | Ephemeral Retailing Specialist | Published Author | Speaker In the dynamic and ever-evolving landscape of contemporary business, the concept of digital transformation has emerged as a pivotal force shaping industries and strategies at an unprecedented pace. Ghalia BOUSTANI.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Retail TouchPoints

OCTOBER 24, 2022

We provide them with trends data about what’s selling as well as an account manager and personal shopping team. Our clientele includes a lot of professional soccer players from some of the big UK clubs, including Chelsea, Arsenal, Manchester City and Manchester United.

Drop-Shipping 213

Drop-Shipping Clienteling Marketing Department Stores 213

Retail Bound

MARCH 4, 2025

Case Studies of Successful Revivals Brookfield Place, NYC: This luxury mall pivoted to focus on customer experience by hosting art exhibitions, culinary showcases, and wellness activities. Such examples demonstrate that malls are no longer just about shoppingtheyre about creating shared experiences.

Shopping 52

Shopping Clienteling Promotions Kiosk 52

365 Retail

JANUARY 29, 2025

As retailers adapt to these changes, they must focus on enhancing customer experience and adopting sustainable practices. Technology plays a crucial role in this change, significantly influencing both retailer operations and consumer experiences. The transformation of the retail industry in recent years has been remarkable.

Payment Services 52

Payment Services Inventory Management Clienteling Consumer 52

Retail TouchPoints

SEPTEMBER 8, 2020

Software deployed on mobile or touchscreen devices is being adopted by retailers for everything from point-of-sale and clienteling solutions to endless aisle kiosks. After all, your associates probably all carry phones that they could use, and you wouldn’t have to worry about purchasing or managing hardware. Not so fast.

Clienteling 165

Clienteling Kiosk Management Accounting 165

CJ Retail Solutions

DECEMBER 7, 2024

By ensuring that displays are consistently updated and well-kept, retailers can maintain the integrity of their products and foster a sense of trust with their clientele. This trust is essential for building brand loyalty, as customers are more likely to return to a store that presents itself professionally and takes pride in its appearance.

Shopping 52

Shopping Boutique Clienteling Store Layout 52

Inside Retail

SEPTEMBER 1, 2022

Irene Deutsch: Yes, being Australia’s oldest jeweller, we have many interesting stories to tell about Fairfax & Roberts and our clientele. IR: How would you describe the unique fine-jewellery customer experience? I imagine that it’s quite an intimate, emotional journey for customers.

Clienteling 130

Clienteling Returns Customer Experience ATS 130

Inside Retail

DECEMBER 20, 2023

As Neil Saunders, managing director and retail analyst at GlobalData, noted, “The acquisition of Farfetch provides the company with the funding it needs to keep going… For Coupang, which operates a marketplace along with supporting logistics, the deal makes sense as it doesn’t currently operate all that strongly in luxury fashion.

Boutique 130

Boutique Clienteling Fashion Customer Experience 130

Retail Minded

AUGUST 29, 2022

Retail revenue management primarily aims at selling the appropriate product to the right customer at the right time for the right price. Here are four tips to effectively manage and optimize retail revenue: . empower employees to improve customer experience. . Otherwise, your venture won’t be profitable.

Management 59

Management Clienteling Fulfillment Marketing 59

RETAIL MANAGEMENT SOFTWARE

AUGUST 26, 2024

In this environment, maintaining customer loyalty becomes more complex, but it is not impossible. The Role of Omnichannel Strategies An omnichannel approach, which integrates various shopping platforms and channels to create a seamless customer experience, is crucial in retaining customer loyalty during inflationary periods.

Payment Services 110

Payment Services Marketing Promotions Operating Expenses 110

Retail Focus

SEPTEMBER 6, 2023

This encourages a stream of repeat clientele while showcasing your commitment to customer experience right from the start. A well-trained and enthusiastic staff can enhance customer experience immeasurably while easing opening-day shocks. Staff readiness isn’t just about operations, though.

Promotions 130

Promotions Advertising Clienteling Customer Experience 130

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth. Conclusion The retail landscape is constantly evolving, and customer loyalty programs are no exception.

Customer Retention 110

Customer Retention Management Promotions Clienteling 110

Retail Focus

NOVEMBER 7, 2023

They are creating hyperphysical retail experiences that engage multiple senses, foster community, and appeal to Gen Z consumers. Luxury brands, ever attuned to their discerning clientele, have embraced hyperphysicality with open arms. This data optimizes store layouts, product placements, and customer experiences.

Clienteling 147

Clienteling Store Layout Shopping Inventory Management 147

365 Retail

OCTOBER 12, 2023

But particularly for high-ticket retailers (furniture, designer clothing, outdoors), who have higher-income clientele, the question must be asked: are they thinking innovatively enough about their frontline workforce to counteract negative sales trends? This allows them to be more self directed, more autonomous, more entrepreneurial.

Shrinkage 115

Shrinkage Clienteling Outdoor Consumer 115

A1 Retail

APRIL 13, 2022

Cegid – (Stand 6C80) – Global unified commerce provider Cegid’s Live Retail Store solution is a new generation of collaborative in-store apps, designed to make customer journeys smoother and help deliver the most efficient omnichannel experience.

Payment Services 88

Payment Services Visual Merchandising Clienteling Green Retail 88

Retail Minded

MARCH 16, 2024

Uncovering Hidden Efficiencies: AI-Driven Inventory Management Inventory management is the backbone of retail, and AI sharpens this critical function. This type of platform reduces the time employees spend hunting for information and allows them to focus more on customers.

Checkout 98

Checkout Inventory Management Clienteling Point of Sale 98

Retail Pro

DECEMBER 14, 2021

Building a clientele is tough. It requires understanding who the customer is, what their tastes are and how to serve them: a simple plan, but not easy to execute.

Returns 68

Returns Clienteling Planning Point of Sale 68

365 Retail

APRIL 19, 2022

Cegid – (Stand 6C80) – Global unified commerce provider Cegid’s Live Retail Store solution is a new generation of collaborative in-store apps, designed to make customer journeys smoother and help deliver the most efficient omnichannel experience.

Payment Services 75

Payment Services Visual Merchandising Clienteling Green Retail 75

365 Retail

DECEMBER 13, 2024

The exclusive venue, famed for its stylish setting and celebrity clientele, provided the perfect backdrop for an evening of networking and introductions to Gecks offerings. Geck, a leading name in retail equipment and solutions, celebrated its entry into the UK market with a launch event at Mayfairs Tabu.

Clienteling 52

Clienteling ATS Shopping Customer Experience 52

A1 Retail

JUNE 17, 2024

Similarly, stores are becoming multifunctional by incorporating product testing, sales, repairs, second-hand goods, and immersive experiences, among other new ways to retain their clientele. MAPIC will thus fully play its role as an accelerator and connector between brands and commercial space owners or managers.

Clienteling 59

Clienteling Customer Experience Management Marketing 59

Hyken

NOVEMBER 25, 2022

The focus is on turning over inventory and bringing in new customers.? . What Is Relational Customer Service? Relational customer service involves an ongoing, meaningful relationship between a business and its clientele. A customer relationship management (CRM) system keeps buyer information organized and accessible.

Customer Experience 73

Customer Experience Clienteling Target Market Fulfillment 73

A1 Retail

APRIL 15, 2024

This year, the 2024 finalists, listed in alphabetical order, are: Find & Order (stand 5F40) – an add-on software for Warehouse Management Solutions (WMS) and Order Management Solutions (OMS), Find & Order optimises picking operations across stores and warehouses.

Loss Prevention 59

Loss Prevention Clienteling Customer Experience Management 59