Retail TouchPoints

JULY 1, 2021

Bob Kupbens : Our long-term investment in digital technology over the next three will allow us to build and deepen long-term relationships with our luxury customers through the use of technology, and further scale a personalized luxury experience.

Clienteling 261

Clienteling Department Stores Returns Customer Experience 261

Retail TouchPoints

FEBRUARY 29, 2024

It’s also a useful architecture for adding CRM capabilities, for example “ensuring you can align a single view of the customer across multiple channels, and extending that into clienteling,” he added. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

Point of Sale 259

Point of Sale Merchant Services Payment Services Checkout 259

Retail TouchPoints

FEBRUARY 8, 2024

The retailer also has started an entirely new concept, pOpshelf , designed to include a more diverse range of products across beauty, home décor, arts and crafts, and ultimately target a broader clientele.

Thrift Store 293

Thrift Store Consumer Clienteling Fulfillment 293

Retail Minded

MARCH 10, 2022

It is not simply a matter of digital vs. physical anymore but rather it’s about how a brand can leverage all avenues in which their business connects to customers to deliver that truly remarkable customer experience journey.

Dead-Stock 98

Dead-Stock Fulfillment Payment Services Point of Sale 98

A1 Retail

APRIL 15, 2024

Flip (stand 6K38 ) – An employee experience platform, retailers including McDonald’s use Flip ’s white-label app to reach and rally their retail workforce, from head office to the shop floor, to improve operations and customer experience.

Loss Prevention 59

Loss Prevention Clienteling Customer Experience Management 59

Retail TouchPoints

JULY 29, 2021

The LVMH -owned retailer did have to play a bit of catch up, though, when it came to omnichannel fulfillment , fast-tracking the roll out of services like BOPIS and launching new innovations such as virtual beauty consultations. I trust that I can have that omnichannel experience.

Social Commerce 274

Social Commerce Checkout Payment Services Clienteling 274

Retail TouchPoints

JULY 9, 2020

“Companies in the luxury sector were already very focused on finding ways to extend the in-store customer experience to their digital platforms, but the virus outbreak has exponentially increased that need.” The RealReal also had to pivot to a digital clienteling model when its brick-and-mortar locations across the U.S.

Clienteling 306

Clienteling Consumer Accounting Boutique 306

Retail TouchPoints

NOVEMBER 3, 2020

Attendees discussed a better approach to training, specifically in COVID-related tasks, scheduling optimization that maximizes coverage and appointment-based tools that handle customer queues. The main messages: Lean in to clienteling, partnerships and regional ambassadors.

Clienteling 202

Clienteling Returns Consumer Location 202

Retail TouchPoints

FEBRUARY 12, 2024

In addition to managing a global customer success portfolio, Vishnubhotla established high-value strategic partnerships. His leadership skills extend to spearheading revenue generation efforts, serving a diverse clientele across multiple industries.

Shipping 277

Shipping Clienteling Returns Shopping 277

Retail Pro

DECEMBER 14, 2021

Building a clientele is tough. It requires understanding who the customer is, what their tastes are and how to serve them: a simple plan, but not easy to execute.

Returns 68

Returns Clienteling Planning Point of Sale 68

Hyken

NOVEMBER 25, 2022

The focus is on turning over inventory and bringing in new customers.? . What Is Relational Customer Service? Relational customer service involves an ongoing, meaningful relationship between a business and its clientele. This is achieved by regularly interacting with customers and developing a personalization strategy.

Customer Experience 70

Customer Experience Clienteling Target Market Fulfillment 70

Retail Minded

AUGUST 29, 2022

empower employees to improve customer experience. . Employees play a crucial role in delivering exceptional customer service experiences. This way, you impress your customers and fulfill their desires. Then, you gradually increase the price as your customer base expands. . Set clear sales goals.

Management 59

Management Clienteling Fulfillment Marketing 59

365 Retail

APRIL 19, 2022

Cegid – (Stand 6C80) – Global unified commerce provider Cegid’s Live Retail Store solution is a new generation of collaborative in-store apps, designed to make customer journeys smoother and help deliver the most efficient omnichannel experience.

Payment Services 73

Payment Services Visual Merchandising Clienteling Green Retail 73

Retail TouchPoints

JUNE 28, 2023

For example, one brand implemented digital screens to provide in-store styling capabilities to customers, but adoption was very low. They could have ripped the technology out of the store, but instead, they pivoted and it became a clienteling solution for store associates, so it became very purposeful,” Gonzalez explained.

Consumer 282

Consumer Clienteling Kiosk Marketing 282

A1 Retail

APRIL 13, 2022

Cegid – (Stand 6C80) – Global unified commerce provider Cegid’s Live Retail Store solution is a new generation of collaborative in-store apps, designed to make customer journeys smoother and help deliver the most efficient omnichannel experience.

Payment Services 76

Payment Services Visual Merchandising Clienteling Green Retail 76

Storis

JANUARY 22, 2024

Buy with Prime” enables Shopify merchants to use Amazon’s payment and fulfillment services. Amazon’s presence establishes trust for customers looking to purchase from lesser-known websites and increases revenue for all parties. The home furnishings industry is actively embracing Mobile POS to elevate the customer experience.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

Retail TouchPoints

OCTOBER 24, 2022

Our clientele includes a lot of professional soccer players from some of the big UK clubs, including Chelsea, Arsenal, Manchester City and Manchester United. We give them the opportunity to consign products with us and charge them a storage fee, and we take a percentage of the sales when they occur.

Drop-Shipping 209

Drop-Shipping Clienteling Marketing Department Stores 209

Storis

JANUARY 22, 2024

Yet the industry continues to adapt and innovate to consistently create a seamless customer experience.” Buy with Prime” enables Shopify merchants to use Amazon’s payment and fulfillment services. The home furnishings industry is actively embracing Mobile POS to elevate the customer experience.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

Retail TouchPoints

FEBRUARY 22, 2023

For example, having a heavy timber structure instead of a steel or concrete structure can allow them to tell a story about the environment to their clientele. They want to make a very visible design statement with those buildings. Agility in design is another big trend.

Consumer 301

Consumer Department Stores Shopping Clienteling 301

Retail TouchPoints

MAY 30, 2023

The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities. Bouclair has rolled out a new POS platform in its 54 stores across Canada.

Home Furnishings 291

Home Furnishings Clienteling Inventory Management Fulfillment 291

Retail TouchPoints

JULY 8, 2020

Appearing at Retail TouchPoints ’ Retail Innovation Conference in 2019 , CIO Todd Treonze said the company was implementing “buy anything, get it anywhere (BAGA)” fulfillment — a long-time aspiration for omnichannel retailers that has yet to be realized by most.

Clienteling 186

Clienteling Fulfillment Apparel Location 186

Retail Minded

JULY 29, 2023

Digital platforms, including Facebook, Twitter, and Instagram, have gained significant prominence as potent marketing instruments for brands, enabling them to extend their outreach and cultivate valuable relationships with a more diverse range of prospective clientele.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

Digital platforms, including Facebook, Twitter, and Instagram, have gained significant prominence as potent marketing instruments for brands, enabling them to extend their outreach and cultivate valuable relationships with a more diverse range of prospective clientele.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. We found the path we were going on wasn’t about finding one great software partner.

Payment Services 307

Payment Services Checkout Customer Experience Planning 307

Retail TouchPoints

MAY 17, 2021

When we open, we know exactly what sofas and fabrics to have on display, and we’ve already created a clientele , so the ramp-up to profitability in those brick-and-mortar stores is just that much faster.”. Interior Define is now moving full steam ahead, with plans to open 10 to 15 new locations by the end of the year.

Shipping 189

Shipping Planning Clienteling Location 189