Retail TouchPoints

JULY 1, 2021

Bob Kupbens : Our long-term investment in digital technology over the next three will allow us to build and deepen long-term relationships with our luxury customers through the use of technology, and further scale a personalized luxury experience.

Clienteling 264

Clienteling Department Stores Returns Customer Experience 264

Inside Retail

MAY 28, 2024

Liz Fraser is the brand president and CEO of Kate Spade New York and has had an extensive career in designer fashion. Here Fraser explains how being “an emotional brand” makes for the “magic” that creates Kate Spade New York’s unique omnichannel customer experience. In addition, we work with a range of creators.

Boutique 257

Boutique Fashion Clienteling Marketing 257

Retail TouchPoints

JULY 9, 2020

While the CARLY segment is extremely focused on companies’ diversity efforts, all demographics are zeroing in on fashion and luxury brands’ response to these issues. Brands such as Gucci and The RealReal have successfully digitized their high-touch clienteling experiences to nurture their customer relationships.

Clienteling 311

Clienteling Consumer Accounting Boutique 311

Retail TouchPoints

AUGUST 17, 2021

This approach is used by Matches Fashion at its London store. As a result, Matches can focus the store on the customer experience, knowing that requested products will arrive in 90 minutes. Clienteling technology like Tulip offers retailers flexibility as they can continue messaging customers once they have left the store.

Clienteling 279

Clienteling Customer Experience Fashion Location 279

Retail TouchPoints

FEBRUARY 3, 2022

This is the new critical form of engagement for brands that understand providing the same customer experience and in-person shopping experience via a digital medium is essential for survival moving forward. However, by enabling Chat Commerce, retailers are able to gather and apply data in a rapid fashion.

Consumer 278

Consumer Clienteling Fashion Marketing 278

Inside Retail

MAY 21, 2024

In Australian fashion, few names are synonymous with timeless elegance and versatility like Viktoria & Woods. This year is shaping up to be one of many milestones for the brand, as it marks its 20th anniversary and solo show debut at Australian Fashion Week in Sydney in May. I like to be quite put together.

Boutique 263

Boutique Fashion Clienteling Department Stores 263

Retail TouchPoints

JUNE 28, 2024

At these locations, customers can participate in detailed consultations with stylists based on their unique fashion needs and preferences. Due to its success, it has evolved and expanded into a standalone model within private suites at hotels and resorts across the U.S. Regis Hotels & Resorts to support the Club’s expansion.

Fashion 279

Fashion Location Shopping Planning 279

Inside Retail

MAY 21, 2024

In Australian fashion, few names are synonymous with timeless elegance and versatility like Viktoria & Woods. This year is shaping up to be one of many milestones for the brand, as it marks its 20th anniversary and solo show debut at Australian Fashion Week in Sydney in May. I like to be quite put together.

Boutique 245

Boutique Fashion Clienteling Department Stores 245

A1 Retail

MAY 19, 2022

New research from Scandit , a specialist in smart data capture, reveals insights into the changing omnichannel expectations of today’s fashion consumer and how retailers can respond to keep the physical store alive. Delivering on customer needs via technology . Technology can solve some of these challenges.

Fashion 75

Fashion Clienteling Shopping Point of Sale 75

Inside Retail

JULY 19, 2022

It’s part of the mall’s rejuvenation to refresh and elevate its positioning among its clientele. The new stores at the iconic luxury mall are designed to expand its lifestyle, beauty and food and beverage offerings so shoppers can get a taste of specially curated merchandise and unique shopping experiences. An eclectic mix.

Clienteling 130

Clienteling Supermarket Shopping Specialty Retailers 130

Inside Retail

DECEMBER 20, 2023

As Neil Saunders, managing director and retail analyst at GlobalData, noted, “The acquisition of Farfetch provides the company with the funding it needs to keep going… For Coupang, which operates a marketplace along with supporting logistics, the deal makes sense as it doesn’t currently operate all that strongly in luxury fashion.

Boutique 130

Boutique Clienteling Fashion Customer Experience 130

Retail TouchPoints

FEBRUARY 8, 2023

” One-to-One Services Spark Fashion Surprises Christeson founded Argent following an extensive corporate career. Argent’s position at the intersection of comfort , fashion and professionalism gives the brand a unique advantage. “We

Wholesale 244

Wholesale Fashion Consumer Returns 244

Retail Focus

APRIL 4, 2024

A discerning global clientele has consistently been captivated by the allure of premium and luxury brands. For decades, these brands, whether in fashion, automotive, hospitality, or any other domain, have held a steadfast position at the pinnacle of their respective industries.

Clienteling 147

Clienteling Supply Chain Management Customer Experience Consumer 147

Retail Focus

SEPTEMBER 6, 2023

This encourages a stream of repeat clientele while showcasing your commitment to customer experience right from the start. A well-trained and enthusiastic staff can enhance customer experience immeasurably while easing opening-day shocks.

Promotions 130

Promotions Advertising Clienteling Customer Experience 130

Retail Focus

NOVEMBER 22, 2023

have successfully leveraged Christmas pop-up stores to create enchanting brand experiences, offering exclusive holiday collections and immersive environments that captivate their discerning clientele. These collaborations create buzz and attract collectors and fashion enthusiasts. Iconic Blue Box Experience: Tiffany & Co.

Jewelry 162

Jewelry Shopping Clienteling Boutique 162

CJ Retail Solutions

DECEMBER 7, 2024

By ensuring that displays are consistently updated and well-kept, retailers can maintain the integrity of their products and foster a sense of trust with their clientele. This trust is essential for building brand loyalty, as customers are more likely to return to a store that presents itself professionally and takes pride in its appearance.

Shopping 52

Shopping Boutique Clienteling Store Layout 52

Retail Focus

NOVEMBER 7, 2023

They are creating hyperphysical retail experiences that engage multiple senses, foster community, and appeal to Gen Z consumers. Luxury brands, ever attuned to their discerning clientele, have embraced hyperphysicality with open arms. Furthermore, 68% prefer a physical store when it comes to customer service.

Clienteling 147

Clienteling Store Layout Shopping Inventory Management 147

I Vend

MAY 25, 2021

Put on an event create a retail experience that the shopper can only have in store. A tasting, a demonstration, a masterclass, a fashion show, a makeover, a free trial or a ‘money can’t buy’ VIP personalised customer experience. Or a ‘shop and dine’ experience with a local restaurant.

Shopping 52

Shopping Point of Sale Checkout Clienteling 52

365 Retail

MAY 30, 2024

Sculptures, being tangible and visually attractive, can create a unique ambiance that elevates customer experience. This combination of commerce and culture elevates the shopping experience, enticing high-end clientele through the doors and compelling them to stay longer.

Clienteling 52

Clienteling Returns Customer Experience Employee Engagement 52

365 Retail

NOVEMBER 13, 2023

Natural and Climatic Shifts Changing seasons impact preferences, particularly in the fashion and food industries, where demand can evolve dramatically from season to season. Point-of-Sale Systems POS systems can be beneficial tools for retailers navigating seasonal demands as they offer valuable insights into customer behaviour patterns.

Inventory Management 52

Inventory Management Management Planning Drop-Shipping 52

Retail Focus

FEBRUARY 12, 2025

As high-end brands look for new ways to reach affluent customers, casinos provide the perfect avenue, being unique retail environments where shopping is seamlessly integrated with entertainment. The answer lies in customer experience, revenue diversification, and the growing demand for immersive entertainment.

Boutique 130

Boutique Clienteling Fashion Shopping 130