Retail TouchPoints

APRIL 5, 2022

The agreement will help Bergdorf Goodman introduce its digital customer experience and curated offering to customers globally while integrating seamlessly with the New York City flagship store. The Neiman Marcus brand also is committed to using select FPS modules including foundational international services. Whilst the U.S.

Clienteling 311

Clienteling Customer Experience Management Marketing 311

Retail TouchPoints

MAY 30, 2023

The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities. Bouclair has rolled out a new POS platform in its 54 stores across Canada.

Home Furnishings 296

Home Furnishings Clienteling Inventory Management Fulfillment 296

Retail TouchPoints

APRIL 11, 2025

For some businesses, IT applications and technologies have been designed and developed to support specific areas within the business or with customer experience in mind, trying to ensure that retail, logistics and head office functions join up as best as they can.

Payment Services 165

Payment Services Point of Sale Clienteling Customer Experience 165

Retail TouchPoints

AUGUST 28, 2023

Across more than 300 stores nationwide, they will have access to customer interaction insights, customer-controlled fulfillment functions and omnicart capabilities as well as critical selling tools like clienteling and endless aisle. ” .

Clienteling 238

Clienteling Point of Sale Specialty Retailers Fulfillment 238

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

Customer Experience 320

Customer Experience Clienteling Customer Retention Accounting 320

Retail TouchPoints

MARCH 24, 2022

stores, the retailer is incorporating a suite of digital tools designed to provide a more personalized shopper experience. Our customers are very loyal to our brand, and we’re thrilled that Tulip’s solutions will help us enhance the customer experience across all our channels.”.

Clienteling 264

Clienteling Checkout Fashion Customer Experience 264

RIS News

JUNE 21, 2023

Whether it’s online or in-store, retailers will need to continue to look for ways to innovate the retail customer experience to stay competitive in the market. This includes clienteling, omnichannel selling, and robust remarketing.

Customer Experience 89

Customer Experience Clienteling Marketing 89

Retail TouchPoints

AUGUST 18, 2022

Once reserved for an ultra-affluent clientele with disposable income to spend on shopping trips in the world’s most fashionable cities, the luxury category is undergoing a significant transformation. These luxury houses are helping break boundaries and set new standards across the supply chain and customer experience.

Clienteling 264

Clienteling Payment Services Boutique Promotions 264

Retail TouchPoints

JULY 1, 2021

Bob Kupbens : Our long-term investment in digital technology over the next three will allow us to build and deepen long-term relationships with our luxury customers through the use of technology, and further scale a personalized luxury experience.

Clienteling 264

Clienteling Department Stores Returns Customer Experience 264

Inside Retail

APRIL 13, 2025

In a discussion with BeautyMatter editor Carla Seipp, the brand leaders explained that while e-commerce continues to remain an integral part of retail, nothing will quite replace the customer experience of shopping in a bricks-and-mortar store. Looking from the outside, the products are barely visible.

Boutique 130

Boutique Clienteling Shopping Consumer 130

Retail TouchPoints

JUNE 29, 2021

The data is available in real time at the POS, empowering store associates to deliver seamless brand experiences with capabilities such as mobile checkout, endless aisle, store fulfillment, inventory management and clienteling. Our brand is a true labor of love,” said Alex Faherty, Co-founder and CEO of Faherty Brand in a statement. “As

Clienteling 213

Clienteling Inventory Management Checkout Fulfillment 213

Retail TouchPoints

JULY 2, 2020

The solution provider has added Live Voice and Video Chat, Event Management and All-in-One Appointment Management to its clienteling suite in order to help retailers manage new operating procedures and customer preferences.

Clienteling 179

Clienteling Customer Experience Management 179

Retail TouchPoints

AUGUST 8, 2024

By bringing Rebag’s expertise in sourcing and vetting luxury goods to Bloomingdale’s discerning clientele, we are setting a new standard in the luxury retail experience.” “This partnership epitomizes our vision of the complementary relationship between first-hand and second-hand luxury.

Clienteling 278

Clienteling Jewelry Accessories Department Stores 278

Retail Focus

DECEMBER 6, 2022

As a brand, we place huge importance on the locations we are available in, as we want to know that our partners share our values and desire for the ultimate customer experience.

Department Stores 245

Department Stores Clienteling ATS Promotions 245

Retail TouchPoints

APRIL 22, 2025

On the morning that Retail TouchPoints visited the Big Reuse store, the organizations Founder and Executive Director Justin Green estimated that at least a third of the current clientele was resellers.

Thrift Store 165

Thrift Store Clienteling Merchant Services Point of Sale 165

Storis

SEPTEMBER 16, 2024

Delivering personalized customer experiences is paramount to setting your brand apart. One strategy that has gained traction in recent years is clienteling, a technique rooted in building long-term relationships with customers through personalized interactions and tailored recommendations.

Clienteling 52

Clienteling Target Market Customer Retention Promotions 52

Retail TouchPoints

AUGUST 17, 2021

As a result, Matches can focus the store on the customer experience, knowing that requested products will arrive in 90 minutes. They can tailor what they show to the customers in the store, perhaps using facial recognition or by inviting customers to check into the store on the retailer app.

Clienteling 279

Clienteling Customer Experience Fashion Location 279

Inside Retail

JULY 22, 2024

It is the beginning of a great journey and a stronger focus on PR and marketing for the first time in Australia, and will allow us to reach a broad new audience while engaging existing clientele, with the exciting new offerings and wide range available. Are there any specific countries or regions within Asia Pacific that are being targeted?

Clienteling 262

Clienteling Fashion Wholesale Marketing 262

Inside Retail

MAY 28, 2024

Here Fraser explains how being “an emotional brand” makes for the “magic” that creates Kate Spade New York’s unique omnichannel customer experience. Inside Retail : Customer experience is crucial in the retail industry. How does Kate Spade New York prioritise customer satisfaction, both online and in-store?

Boutique 257

Boutique Fashion Clienteling Marketing 257

Retail TouchPoints

JANUARY 20, 2022

For most types of consumer retail stores, the pandemic scared regulars away, diminished traffic from visitors, altered consumer preferences, snapped formerly reliable supply chains and required dramatic shifts in the way stores serve their clientele. Vishal Patel is VP of Product Marketing and Technology at Ivalua.

Merchant Services 264

Merchant Services Clienteling Shipping Inventory Management 264

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. That was true before the pandemic, it’s certainly true during this current health crisis and it will be true post-pandemic.

Merchant Services 279

Merchant Services Fulfillment Shipping Inventory Management 279

Retail TouchPoints

FEBRUARY 3, 2022

This is the new critical form of engagement for brands that understand providing the same customer experience and in-person shopping experience via a digital medium is essential for survival moving forward. The same can be said for utilizing an emerging form of consumer engagement — Chat Commerce via chat apps.

Consumer 278

Consumer Clienteling Fashion Marketing 278

Retail TouchPoints

NOVEMBER 3, 2020

Attendees discussed a better approach to training, specifically in COVID-related tasks, scheduling optimization that maximizes coverage and appointment-based tools that handle customer queues. The main messages: Lean in to clienteling, partnerships and regional ambassadors.

Clienteling 207

Clienteling Returns Consumer Location 207

Retail TouchPoints

JULY 8, 2020

From a customer experience perspective, being able to provide complete visibility both online and in-store to all that inventory was a big win for us,” he said. The application powers store associates with mobile POS, clienteling, buy online/pick up in-store (BOPIS) and store-to-door fulfillment and endless aisle capabilities.

Clienteling 191

Clienteling Fulfillment Apparel Location 191

Retail TouchPoints

FEBRUARY 6, 2023

If POS and transactions now happen on any device, be it with an associate or a self-service device, it gives a lot more room for engagement and clienteling ,” explained Miller. Regardless of the method, the result is the demise of the cash wrap as we know it. “If

Planning 288

Planning Payment Services Checkout Fulfillment 288

Retail TouchPoints

NOVEMBER 16, 2023

” As with the architecture, the assortment and services inside the store were curated for the brand’s New York City clientele. Customers will find Crate & Barrel’s classic whole-home design as well as personalized experiences and a selection of artisanal home goods exclusive to the location. 18 through Dec.

Clienteling 263

Clienteling Department Stores Shopping Location 263

Inside Retail

APRIL 30, 2024

Central to this transformation was the adoption of NewStore , a unified commerce platform anchored in an omnichannel POS – with built-in solutions such as order and inventory management, clientelling, and store fulfilment. Customer details and order details were across many different systems,” explained Ratcliffe.

Checkout 147

Checkout Clienteling Customer Experience Inventory Management 147

Retail TouchPoints

APRIL 19, 2022

Recognizing this characteristic of its women’s apparel customer is key to building the loyalty of these clients, according to Elliot Staples, SVP of Design, Product Development, Technical Design and Creative Marketing, and Kara Howard, SVP of Marketing and Customer Experience at J.Jill.

Clienteling 264

Clienteling Apparel Customer Experience Shopping 264

Retail TouchPoints

JULY 29, 2021

I trust that I can have that omnichannel experience. RTP: How is Sephora maintaining the quality of its customer experience on these third-party platforms? I could see that sort of clienteling aspect come into it. It’s cool because as they’re learning, we’re learning.

Social Commerce 279

Social Commerce Checkout Payment Services Clienteling 279

Retail TouchPoints

MARCH 21, 2022

The materials were created to help every associate “take their digital clienteling efforts to the next level across various touch points,” said Severson. “We We are watching the retail industry evolve daily alongside the changes of the world, and like any retailer, we must adapt to the quickly evolving needs of our customer,” he added.

Clienteling 246

Clienteling Location Marketing Shopping 246

Retail TouchPoints

SEPTEMBER 4, 2024

The LA location has new features distinct to the city and clientele, including Groov’s Grove an immersive, sonic experience.

Location 264

Location Clienteling Advertising Marketing 264

Retail TouchPoints

FEBRUARY 12, 2024

In addition to managing a global customer success portfolio, Vishnubhotla established high-value strategic partnerships. His leadership skills extend to spearheading revenue generation efforts, serving a diverse clientele across multiple industries.

Shipping 282

Shipping Clienteling Returns Shopping 282

Retail TouchPoints

FEBRUARY 29, 2024

It’s also a useful architecture for adding CRM capabilities, for example “ensuring you can align a single view of the customer across multiple channels, and extending that into clienteling,” he added. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

Point of Sale 262

Point of Sale Merchant Services Payment Services Checkout 262

Shopify

OCTOBER 11, 2022

Learn how accessory brand DSPTCH used Shopify’s POS Go to implement clienteling, mobile selling, and a better customer experience.

Clienteling 40

Clienteling Accessories Customer Experience 40

Inside Retail

MARCH 6, 2023

Whilst people weren’t able to travel, they wanted to really spoil themselves and do something special, and we were able to create those experiences for our clients. IR: What role do collaborations play in enabling you to reach a new clientele? For us, that clientele side and customer experience is really key.

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264

Retail TouchPoints

FEBRUARY 8, 2024

The retailer also has started an entirely new concept, pOpshelf , designed to include a more diverse range of products across beauty, home décor, arts and crafts, and ultimately target a broader clientele.

Thrift Store 299

Thrift Store Consumer Clienteling Fulfillment 299

Retail Focus

JANUARY 5, 2024

The term ‘phygitalisation’ is used to describe the fusion of physical and digital realms to create a seamless and enhanced customer experience. Sales associates must be proficient in both traditional customer service skills and the use of digital tools to enhance the customer experience.

Customer Experience 147

Customer Experience Supply Chain Management Clienteling Management 147